Omnichannel Operations & Logistics Leader Driving Excellence in CX

Cynthia Jezyk

Bayonne, NJ 201-***-**** ********@*****.*** http://linkedin.com/in/cynthia-jezyk AWARD-WINNING OPERATIONS LEADER

DRIVING TEAM PERFORMANCE & OPERATIONAL EXCELLENCE

Proven leader in operations, logistics, and team development, specializing in optimizing workflows, reducing attrition, and enhancing efficiency to elevate customer experience. Adept at leading high-performing teams in fast-paced, high- demand environments. Skilled in building strong teams through clear expectations, strategic coaching, and accountability. Expertise in logistics, e-commerce fulfillment, and retail, ensuring seamless execution.

• Led teams of 160+ in high-pressure environments, improving retention and performance.

• Spearheaded retail and logistics enhancements, increasing efficiency and sales by 30%.

• Optimized multimillion-dollar budgets, reducing costs through strategic process improvements.

• Revamped Amazon workflows, slashing staging time by 44% and improving cross-team synergy.

• Mastered 15+ proprietary Amazon systems, including inventory management, order processing, and workforce scheduling tools, to optimize fulfillment, logistics, and team efficiency. Core Competencies: Operations Management Logistics & Fulfillment Team Leadership Budget & Cost Control Process Optimization P&L Management Customer Experience Strategy Supply Chain Optimization Workforce Planning Lean Methodologies

PROFESSIONAL EXPERIENCE

Garden State Growers Pittstown, NJ March 2024 – Present Premier plant wholesaler that provides plants to big box retailers in multiple U.S. states. Retail Area Manager overseeing a team of 12 seasonal merchandisers across Home Depot garden centers within the Northern NJ territory. Optimized product delivery, quality, customer service, and merchandising to maximize impact. Hired for retail leadership expertise to increase sales and build a strong, results-driven team.

• Recruited, hired, onboarded, and trained a high-performing group of 12 merchandisers, implementing a streamlined training process that reduced ramp-up time by 20% and led to a 15% improvement in performance throughout the season.

• Increased sales 30% compared to the previous year.

• Maintained a labor budget of 4.3%, outperforming the 5% target.

• Consistently received approval from Home Depot store managers on product merchandising and presentation.

(Achieved 10 successful walks.)

• Established and sustained strong relationships with Home Depot’s executive leaders, district managers and store managers as well as vendors, customers, and direct reports.

• Coordinated delivery logistics across 12 stores, ensuring timely acceptance three times per week.

• Communicated with Garden State Growers’ district manager to confirm successful in-store set ups and provide time-sensitive photographs of completed displays.

Amazon Avenel, NJ 2020 – 2023

Area Operations Manager leading a team of 160 employees across five specialized operations and multiple shifts, driving efficiency, productivity, and operational excellence in a fast-paced, high-volume environment.

• Led collaboration between Operations, IT, and Logistics, integrating new systems that improved order efficiency, cut delivery times by 20%, and reduced costs by 15%.

• Cultivated a high-retention work environment by implementing targeted coaching, clear performance expectations, and employee recognition initiatives, resulting in an attrition rate of just 4%—significantly outperforming industry benchmarks.

• Consistently achieved 2-hour delivery targets by optimizing workforce efficiency, streamlining fulfillment processes, and leveraging proprietary logistics software, resulting in 95%+ compliance with key performance metrics.

• Boosted workforce engagement through regular check-ins, mentorship, and data-driven feedback, achieving a 90% team engagement rate.

• Redesigned processes and integrated technology, reducing staging time (placing filled orders on docks prior to shipping) by over 44%.

Wegmans Food Market Montvale, NJ 2017 – 2020

Front End Operations Manager overseeing 7 assistant department managers and 150 associates of a store that averaged $2.2M in sales/week. Managed staffing, scheduling, policy enforcement, customer service, sales, and cash handling. Administered labor and supply budgets. Consulted with senior managers daily.

• Supported the opening of 4 new stores in New York and New Jersey. Onboarded and trained front-end employees, contributing to 90% of the stores’ grand opening success.

• Trained all new employees in Customer Service and Embracing Diversity, leveraging strong public speaking and teaching skills. Maintained a 100% compliant rate for completing classes on time.

• Led the partnership with Instacart, overseeing the Cart to Curb order/pickup program’s development and launch. Managed the operational aspects, ensuring smooth integration with store systems, resulting in $125K in weekly sales and enhancing customer satisfaction.

Whole Foods Market Paramus, NJ 2007 – 2017

2011 – 2017 – Customer Experience Manager (Promoted from Associate Customer Experience Manager) Oversaw 90 employees, including 14 team leaders and supervisors, and 76 associates. Accountable for front end operations. Allocated labor and supply budgets. Interacted with senior managers daily and provided formal updates to them weekly.

• Reduced staffing levels by 15% while streamlining operations and enhancing service quality, leveraging innovative scheduling tools and optimizing workflow processes to improve team efficiency.

• Guided staff through a seamless transition to new register software.

• Directed store-wide hiring, ensuring strong candidate matches. Trusted for assessing talent, placing top performers who exceeded expectations.

• Led a Whole Planet Foundation fundraising campaign, raising $25K and becoming the first team in the 33-store Northeast region to complete the 6-week drive.

• Named Team Leader of the Quarter (Q4 2017), acknowledged for successfully implementing staffing and management strategies during the holiday season. Played a key role in overseeing the customer service experience in-store and in building, training, and supervising a team of associates responsible for efficiently managing e-commerce holiday orders.

2007 – 2011 – Associate Customer Experience Manager Selected for internal leadership development programs, demonstrating rapid progression and readiness for promotion through a proactive approach to professional growth and advancement. Supervised a group that ranged between 40 and 60.

• Demonstrated leadership growth by advancing through 4 stores in 4 years, each move reflecting strategic development and readiness for increased responsibilities. Quickly integrated into new teams and leadership structures.

• Trusted as Manager on Duty in the absence of store managers due to strong leadership and crisis management skills.

Notable Experience: Held senior leadership roles at Sotheby’s, a global leader in art auctions, and Dietl International Services, a premier fine art logistics provider specializing in the secure transport and installation of valuable artworks. Awarded two Silver Gavel Awards for excellence in logistics at Sotheby’s, where I optimized import/export operations. These roles honed my expertise in process optimization and high-pressure operations, skills that have been transferable and invaluable across industries.

EDUCATION, CERTIFICATIONS & TECHNOLOGY

Bachelor of Fine Arts & Art History Kean University, Union, NJ ServSafe Manager – Food Safety Certification

Technology & Systems: Microsoft Office Suite Workday (HR & Payroll) Kronos Payroll Systems Inventory & Order Management Systems Workforce Scheduling Tools

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