Human Resources Project Manager
Resume:
G. Leigh Hardaway
Douglasville, Georgia 30135
Email: *************@*****.***
Employment
Educational, Financial, & Social Solutions Resource Center
May 2023 – Present
Educational Consultant / Project Manager
Educational, Financial, & Social Solutions Resource Center (EFSSRC) is a community concept engaging individual, families, academic groups, faith groups, and college students for a higher learning experience in education, finance, and gaining social engagement through travel excursions.
As a member of the EFSSRC Startup team, I was responsible for researching feasibility data, meeting with business officials, and presenting reports for a business plan, market analysis, marketing plan, and technological 2–4-year plan and cybersecurity protocols for a new business organization.
Instructional Design Responsibilities:
Construct Instructional Design (ISD) Models by applying prescriptive learning theories, preferably (A.D.D.I.E.), analysis, software applications, and assessments. All instructional design projects are based upon andragogy or adult learning projects. Below are a few disciplines with adult learning projects topics:
oHuman Resources: Employee Relations, Compensation & Benefits, Employment Law & Compliance, Recruitment & Selection, Onboarding & Administration Responsibilities, Risk Management & Safety Compliance and Leadership Development.
oHuman Capital Management: Introduction of Educational Options for Success, Impeccable Client Service, How to Retain Clients, Safety Training for Employees, and Self-Evaluation Reflections.
oMarketing & Sales: Inbound Sales Strategies, Outbound Sales Strategies, Social Media Marketing, First Impression, Closing the Deal, and Managing the Client List.
oInformation Technology: Software Deployments, Technical Support, Introduction to Networks, Cyber Awareness and Safety, and Basic Computer Skills for Agents.
Assist and develop training module modes for Instructor-Led Training (ILT), hybrid, and Virtual Instructor-Led Training (VILT) e-learning products.
Participate and collaborate with other assigned project teams and subject matter experts to produce traditional face-to-face, hybrid, and e-learning projects for the investors, executive team, and staff.
Created training job aids, manuals, diagrams, and train-the-trainer VLT & facilitator guides applying technical writing protocols.
Create marketing materials, videos, and web content for clients and family members.
Assess and construct audience-appropriate curriculum designs, presentation materials, job aids, and support resources for a course design or a training project.
Assess tools for interactive and robust e-learning designs, including video, gaming/simulation, graphics, music, voice-over, closed captioning, and animation.
Ensure projects were aligned with WCAG2.1/W3C and Section 508 regulations.
Applications: Camtasia, Captivate, Articulate 360, Storyline 360, SnagIt, Microsoft Office 365 Suite, Presenter Media, Vyond Video Creation, Adobe Creative Suite, Microsoft 365 Teams, Zoom, and WebEx.
In addition to business concept goals, the CEO’s interest was to launch a non-profit organization to serve the community & homeless population.
I have organized and led focus groups, committees, data research initiatives, and presentation development for business meetings. The business goals and objectives are currently being implemented with a focus on developing the non-profit entity of the organization.
GSI North America – Centers for Disease Control and Prevention (CDC)
Division of State and Local Readiness (DSLR) Support Services, CDC, $1.35M (FFP)
October 2021 – April 23
Project Management / Senior Instructional Designer
GSI North America contracts with the Federal Government and offers technological, project management, and administrative services to various agencies. The Instructional Designer position is a contractual agreement with the Centers for Disease Control and Prevention (CDC), working with the Division of State and Local Readiness (DSLR), assisting to the Public Health Emergency Preparedness (PHEP), in which, offers public health emergency services to state, local, and territorial public health departments.
Adhere to CDC’s mission, policies, procedures, protocols, and public health preparedness and response capabilities.
Construct Instructional Design (ISD) Models by applying prescriptive learning theories, analysis, software applications, and assessments.
Assist and develop training module modes for Instructor-Led Training (ILT), hybrid, and Virtual Instructor-Led Training (VILT) e-learning products.
Participate and collaborate with other assigned project teams and subject matter experts to produce e-learning projects for internal and external clients.
Review, revise, and update existing training modules when needed.
Created training job aids, manuals, diagrams, and train-the-trainer VLT guides applying technical writing protocols.
Assess and construct audience-appropriate curriculum designs, presentation materials, job aids, and support resources for a course design or a training project.
Consult with middle level management leaders, project managers, team leaders, specialized coordinators, and contractors regarding training initiatives to determine the best recommendations for a project.
Create training project plans and determine whether to develop a train-the-trainer approach or individualize training concept.
Assess tools for interactive and robust e-learning designs, including video, gaming/simulation, graphics, music, voice-over, closed captioning, and animation.
Create, edit, and produce video/film projects. In collaboration with SME, agency experts, and contractors, engaged in production script writing, transcript production, voiceover, AI voiceover, music overlay, and close captioning for the final product.
Participate in DSLR, department, team, or PHP scheduled meetings (traditional or virtual) utilizing Microsoft Office 365 Teams.
Created and implemented training projects for Microsoft Office applications in the virtual space using Microsoft 365 Teams.
Created and implemented Microsoft Office 365 Teams Train-the-Trainer project.
Project management participation with teams or individuals.
Manage e-learning content and learning management system platforms.
Ensure projects were aligned with WCAG2.1/W3C and Section 508 regulations.
Provide technical assistance for a variety of projects involving communications and state and local assistance related to the PHEP cooperative agreement requirements and the development of state and local public health preparedness capabilities.
Applications: Camtasia, Captivate, Articulate 360, Storyline 360, SnagIt, Microsoft Office 365 Suite, Presenter Media, Vyond Video Creation, Adobe Creative Suite, Microsoft 365 Teams, Zoom, and Learning Management System (CDC Train).
City of Kent, Washington (State)
March 2021 – July 2021
IT Trainer – Technical Writer / Instructional Designer
Developed training content for managers, supervisors, team leaders, department leaders, field crews, and accounting and warehouse office administrators. The IT Trainer – Technical Writer / Instructional Designer position is a contractual position designed to support the city municipal government, professional administration, interdepartmental training groups for executives, managers, supervisors, team leaders, office administrators, and hourly employees for all divisions within the city administration. This position worked with the Public Works Division and implemented a training strategic plan for Cityworks, a GIS-Centric solution for public asset management.
●Responsible for developing the City’s IT strategic training program for the Cityworks Project within a team group.
●Developed an Instructional Design plan to address the needs of various learners in different modes of delivery due to COVID 19 and remote learning using Microsoft Office 365 Teams.
●Coordinated an assessment for the Public Works Department.
●Actively engaged in reoccurring collaborative team meetings offering consultation for management, team leaders, department leads, vendors, and staff members using Microsoft Teams.
●Conducted independent research for instructional programs for the Cityworks Project.
●Developed technical training courses for Administrators and Field Crew Members.
●Developed the training curriculum and course content for three groups: Fully Online, Hybrid, and Instructor-Led Training (ILT).
●Designed and developed training courses for utility personnel consulting with electrical, gas, and water subject-matter experts(SME) (vendors) to develop Instruction-led Training, hybrid, and Virtual Instructor-Led Training for the conversion of Cityworks.
●Closely worked with the Project Team consisting of Network Engineers and Public Works Administrators weekly via Microsoft Teams.
●Utilize Software Applications: Captivate, Camtasia, SnagIt, Microsoft Office Suite, Microsoft. Office 365 Teams, SharePoint, Social Media Outlets, Courseware Learning Management System (LMS) and Adobe Suite.
●Ensured projects were aligned with WCAG2.1/W3C and Section 508 regulations.
Eli Media Entertainment
July 2016 – April 2020
Senior Sales Talent Leader - Instructional Designer
The Senior Sales Talent Leader position is a contractual position designed to support the professional development for Eli Media Productions SalesForce, to include administrators, managers, supervisors, sales, and marketing groups. The Sales Talent Leader is responsible for developing and overseeing training implementations for face-to-face seminars, hybrid, e-learning and virtual environments.
●Responsibilities include Project Management and development of management trainer-the-trainer programs, software implementation training, and sales promotional training.
●Designed and developed Instructor-Led Training (ILT), hybrid, and Virtual Instructor-Led Training (VILT) Instructional Design projects with facilitator guides, workbooks, presentation materials, study guides, breakout session activities, and participant textbooks. Programs are designed using Instructional Designs principles applied to Andragogy and Pedagogy Learning Groups.
●Apply formative and summative assessments for all professional development programs.
●Created robust marketing campaigns to potential clients for social media outlets and email campaigns using Adobe Experience Manager, (AEM).
●Utilize Software Applications: Captivate, Camtasia, SnagIt, Microsoft Office Suite, WebEx, Social Media Outlets, iMovie, Articulate, Storyline, Courseware Learning Management System (LMS), Adobe Suite, and Adobe AEM.
●Developed elearning training solutions, customer training resources, and online course materials using Articulate, Storyline 2, and Storyline 3. Course modules were also constructed using Captivate and Camtasia.
●Reviewed and managed projects to ensure alignment with WCAG2.1/W3C and Section 508 regulations.
●Status of the position is a temporary marketing beta test compensated as commission on a part-time status.
●Implemented, designed, and deployed Blackboard 9.1 Learning Management System. Responsible for managing content, training end users, creating curriculum for students, and managing technical support for all users.
●Created and implemented Microsoft Office 365 Teams Train-the-Trainer project for hybrid and virtual participants.
●Supervised and managed virtual training meetings using Microsoft Office 365 Teams, Zoom, and WebEx.
Diversant - Contract: ADP Corporate
October 2017-April 2018
Wholesale Division Videographer
The Wholesale Division Videographer position was staffed by a third-party staffing agency for ADP. Reporting to the Director of the Wholesale Division, the overall scope of the contract included reconstructing informative and training videos for the Client-Based platforms and training resources for the external and internal constituents.
●The videographer collaborated with the technical specialist, the marketing director, and other leadership team roles.
●The position was project-based led and required meeting intensive deadlines and measurable results.
●The videographer was required to construct and produce a video-project plan for each project determining targeted deadline goals, budgets, and predictions of additional support resources during the analysis stage of the project.
●Create, edit, and produce video/film projects. In collaboration with SME, agency experts, and contractors, engaged in production script writing, transcript production, voiceover, AI voiceover, music overlay, and close captioning for the final product.
●Created training job aids, manuals, diagrams, and train-the-trainer VLT guides applying technical writing protocols.
●Ensured projects were aligned with WCAG2.1/W3C and Section 508 regulations.
●Content Development Resources: Camtasia, Rawshorts, Captivate, Articulate, SnagIt, Microsoft Office Suite, Presenter Media, Storyline, and Getty Images.
Albizu University
June 2010-August 2016
Educational Technology Specialist
The Educational Technology Specialist was responsible for supporting the Learning Management System, Blackboard Learn 9.1 and providing Instructional Design support to the instructors.
●Responsibilities included developing and implementing distance learning policies, procedures, and guidelines for faculty, staff, and administrators.
●Responsible for constructing and implementing all training programs including student and instructor’s seminars, train-the-trainer programs, and revising current online training tutorials for all users.
●Reviewed and evaluated new technologies and resources for the online learning environment.
●Created online, hybrid, and Instructor-Led Training (ILT) curriculum guides, Rapid e-learning designs, course content modules, quizzes, formative and summative assessments.
●Ensured projects were aligned with WCAG2.1/W3C and Section 508 regulations.
●Created training job aids, manuals, diagrams, and train-the-trainer VILT guides applying technical writing protocols.
●Utilized online tools such as WebEx, Adobe Connect, AnyTime Meeting, and GoToMeeting for webinars.
●Project Management implementation: Parature ERP 24/7 HelpDesk Solution: Responsible for installation, implementation, deployment, and management of ticket-based technical support solution for IT Department universally for the institution. Utilized for first-tier technical support for internal and external customer support.
●Project Management implementation: Questionmark Deployment 2014: Responsible for the installation, implementation, and deployment of the assessment software.
●Constructed Questionmark assessment tools, research data queries, and Crystal Reporting needs for grant reporting and student assessment requirements.
●Produced monthly, quarterly, and annually assessment reports using Questionmark Data Analysis Diagnosis tools.
●Project Management implementation: Ellucian ERP System: Responsibilities included developing a train-the-trainer program for the IT, Admissions, Accounting, Finance, and Business Developments. Ellucian was integrated with external service access. Therefore, training modules were developed for student access, parent access, and external stakeholders access. Ellucian is compatible with ServiceNow.
●Software applications utilized include Captivate, Camtasia, Presenter, Soft Chalk, Adobe Suite, Articulate, Microsoft Office Suite, Google Drive, Moodle Rooms and Blackboard Learn 9.1 Learning Management System (LMS).
●Constructed professional development courses for faculty, staff, and management using Articulate and Storyline 2. Course modules were also constructed using Captivate and Camtasia.
●Constructed a customized online and hybrid training program for the institution to include the executive, administrative, trainers, system administrators, faculty, service departments, and students in a Project Management capacity.
●Developed institutional branding policies and procedures by establishing the university online framework for all course protocols.
●Served as a face-to-face adjunct instructor.
Miami Dade College
November 2006-July 2009
Director of Conference Day/Online Training
The Director of Conference Day/Online Training was responsible for implementing a Project Management Strategic Plan for a college-wide professional development event for approximately 3,000 employees.
●Responsibilities involved negotiating contracts with internal and external consultants, reviewing and managing fiscal year budgets, supervising teams by bridging gaps with cross-functional teams, reviewing presentation proposals, approving program tracks and creating online/print programs, managing pre-conference tasks, and implementing changes for recommendations from analysis to make improvements to the upcoming year’s conference.
●Developed training projects to address Human Resources objectives such as: Benefits, Conflict Resolution, Cultural Awareness, Diversity, Equity, and Inclusion, Generational Workforce, Leadership & Development, Organizational Change Management, and Risk Management Training.
●The director’s position was a dual position enabled with the responsibilities of implementing a professional development online training program college-wide.
●The ISD Systematic experiences included implementing the ADDIE, Hannafin/Peck, Jerrold/Kemp, and Knirk & Gustafson Design Learning Models.
●Web-based designs were developed using Captivate, Storyline, Articulate, Flash, Dreamweaver, PowerPoint, ANGEL Learning Management System (LMS) and WebEx video conferencing software.
●Evaluations for all projects designed were formative and summative.
●Seven major online projects were launched in August 2007.
●There were six projects scheduled for orientation training to all adjunct instructors nationally and internationally.
●One major college-wide training initiative involved developing an Instructional Design project for the Human Resources Division to address harassment in a collegiate environment.
●Strategic plans met the needs of the 166 language speakers & prepared faculty to teach 160,000 students.
●All projects complied with WCAG/W3C and Section 508 federal, state, and local regulations.
Education
Nova Southeastern University /2013-Current
Major: Business Administration Master Program Planned August 2019
GPA 3.5
American Intercontinental University/2001-2004
Major: Information Technology Bachelor IT August 2003
Information Technology of Education Master of Education July 2004
(Instructional Design) GPA 3.8
Certifications: Questionmark Certified Trainer 2013
Multimedia for Learning Professionals ASTD 2012
Blackboard 9.1 Learning Management System (LMS) Train-the-Trainer 2012
ANGEL, Learning Management System (LMS), Train-the-Trainer 2007
IREM-Institute of Real Estate Management Property Management Association 2006
Realpage: Train-the-Trainer OneSite Technology 2006
Associations: ASTD: American Society of Training Development 2016
Sigma Beta Delta, International Honor Society 2004
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