Data Entry Customer Service
Resume:
Charlotte, North Carolina *****
*******.**********@*****.***
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SUMMARY
Adept at navigating complex financial landscapes, I leveraged my proficiency in Microsoft Office Suite and exceptional customer service skills at Wells Fargo to enhance fraud detection measures. My experience spans high-volume call centers to data entry, emphasizing multitasking and efficient problem resolution. I have achieved significant improvements in client satisfaction and operational efficiency.
SKILLS
Excellent Customer Service Skills
Proficient in the Microsoft Office Suite
Ability to type 40 wpm
Experienced in healthcare customer service
Skilled in product research
Computer navigational skills
Multi-tasking
Call center answering inbound calls
Medical office experience, scheduling appointments
Patient registration experience
Case Management
Individual and group counseling
Typing for over 10 years
Mental Health Counseling
Medical Terminology
Data Entry
EMR systems
Fraud
Phyllis DickeySanders
EXPERIENCE
April 2022 - Current
Senior Fraud Associate Wells Fargo Charlotte, United States
My duties are to determine the creditworthiness due to risk factors.
Answered many incoming client calls regarding financial crimes on their bank accounts.
Multitasking, double-monitoring a computer, navigating many websites, and documenting each call simultaneously.
This is a fast-paced call center setting.
August 2020 - Current
Call Center Call Analyst PharmaCentra, LLC Americus, United States
Responsible for working via the Salesforce application to edit, update, terminate, and change Representative Management.
I listened to calls from agents to analyze quality and evaluate accordingly.
January 2019 - December 2021
DataEntry/Data Processing Clerk Wells Fargo Bank Charlotte, United States
Input data into the computer utilizing the Excel software.
Data consisted of updated alpha and numeric investments for bank members.
Disciplined in how to detect fraudulent activity.
Researched the situation and submitted reports to management.
January 2015 - December 2018
Professional Scorer of PARCC Pearson Education Charlotte, United States
Assessed standardized tests administered to elementary through high school students
Obtaining scores of 150 papers per day
Secured testing materials to maintain confidentiality and integrity
Posted proper data into a computer database
January 2014 - December 2015
Call Center Customer Service Representative IQOR Charlotte, United States
Answered inbound calls and resolve problems by clarifying the customers' complaints.
Provided documentation for information regarding available benefits.
Kept records of customer interactions, accounts, and filed documents.
I spoke with empathy in both positive and negative situations.
Scheduled follow-up appointments for patients.
I checked patients in and out upon their arrival at the clinic and canceled and rescheduled their appointments at their request.
Per health practitioners, the appointments and/or clinics were canceled when necessary.
Performed documentation for patients when they called for prescription refills.
January 2012 - December 2014
Insurance Customer Service Representative, Optum Bluecross Blue Shield Charlotte, United States
Managed a large number of inbound calls
Provided accurate, valid, and complete benefits information by using the correct methods and tools
Resolved problems quickly and ensured the situation did not escalate
Documented customer interaction details with limited errors
Maintained customer accounts, ensuring all contact information was up to date
EDUCATION
December 1981
BA Sociology and Social Work
Xavier University, New Orleans, LA
MA Human Resources Management
Walden University, Minneapolis, MN
CERTIFICATIONS AND LICENSES
Secret Clearance
Top Secret Clearance
AWARDS
Employee of the Month, 12/01/96: Performed as a Patient Registration Clerk in a medical clinic, interviewing patients and entering demographic information.
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer
MILITARY SERVICE
Army Reserves, United States, Specialist E-4, 09/01/76, 08/31/80
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