General Manager Customer Service

Meghan Mcnichols

*** ****** ***, ***** *****, ***52, NJ (US) 267/298/9905

******.*********@*****.***

PROFESSIONAL SUMMARY

Skilled General Manager, talented at maximizimg buisness success. Contributes to culture streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook.

EMPLOYMENT HISTORY

Aug. 2023 - Mar. 2024

Chester, PA

CSR/Dispatcher, Rob's Automotive and Collision

Received and dispatched calls to tow truck operators, invoicing and billing. Worked closely with Media State Police Department during monthly rotation.

Maintained open lines of communication with customers and tow truck drivers.

Kept records and prepaired reports of all emergency calls and all communication.

Answered emergency calls from drivers in distress.

Ensured extraordinary customer service by promptly and accurately responding to phone calls,

Communicated service calls by entering key data into our computer system and dispatched information to fellow drivers.

Oct. 2020 - Jul. 2023

Burlington, NJ

General Manager, Travel Centers Of America

Motivated and led technitions by giving them work requested.

In contact with technitions daily when they have parts requested. In contact daily with area customers working to fulfill their needs.

Made arrangments to tow customer repairs to repair shop for work to be completed

as well as setting up the tow back to the customer.

Ordered parts and received them into inventory, paid invoices. Made arrangments to schedule work days in advance.

Oct. 2017 - Oct. 2020

Bordentown, NJ

Lead TSA/Assistant General Manager, Travel Centers Of America

Wrote up repair orders for customers.

Ordered parts and detailed them onto work orders. Directed technicians to what work was next and priority. Called customers about quotes and work order billing.

Trained new service writers. Completed mentor training course.

Unloaded parts and put them into inventory. Organized and kept track of all inventory.

Received and processed parts/bills. Closed out daily shifts and registers.

Jan. 2013 - Aug. 2016

Philadelphia, PA

Bartender, Bonks Bar

Developing new cocktail recipes.

Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils and equipment.

Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.

Dec. 2014 - Aug. 2016

Philadelphia, PA

Bartender, Rumors Bar

Provided a pleasent drinking experience to customers.

Served drinks while maintaining a clean and sanitary bar area.

Ensured smooth operation of bar service during the absence of supervisor.

Prepaired and served food to patrons.

Jun. 2002 - Jul. 2005

Philadelphia, PA

Customer service/Certified Fitter, Miller Medical and Respiratory

Listen to patients needs for medical equipment. Enter and prosess prescriptions.

Fit patients for medical stockings and bras for breast prosthesis In daily contact with medical providers and insurance companys.

Jun. 2003 - Jun. 2005

Philadelphia, PA

EDUCATION

Bartender, Diamond Dolls

Prepairing alcoholic and non-alcoholic beverages to patrons

Interacting with customers, taking orders and serving snacks and drinks.

Restock and replenish bar inventory and supplies. Comply with food and beverage regulations

Jun. 2000

High School Diploma

•Mastbaum, Phila, PA

SKILLS

Microsoft excel Employee Motivation Staff Scheduling

Skillful Skillful Skillful

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