Inside Sales Follow Up

Gladys M. Gaus ***** Via Roma Circle Clermont, Fl. 347**-***-*** 4324 – Home 352-***-**** – Cell

OBJECTIVE

To secure a challenging position in a progressive, fast-paced company which allows me to utilize my existing skills while developing new ones.

EXPERIENCE

VICTORY PACKAGING - Orlando, Florida January 2013 – Present

Victory is a nationwide packaging solution company with locations in the United States, Canada and Mexico.

Customer Service Lead – A/P – A/R – Inside Sales

•Assist customers via phone/email with their packaging needs

•Assist Spanish speaking customers

•Assist customers/drivers with WILL CALL orders

•Follow up with customers on back order items/ETA/delivery issues

•Follow up with Replenishment Team on special orders items

•Follow up with Replenishment Team on new and re-order items

•Reach out to the vendors to confirm ETA on open orders

•Submit IRO’s to assist customer/sales team with pending orders

•Processed credit card payment on current orders

•Reach out to A/R Corporate to release orders on hold

•Provided “inside sales” new and current customers

•Followed up on open COD balances

•Run daily orders on hold report to confirm orders for next day delivery

•Run stock status report to confirm customer items on hand

•Assist sales team with creating new accounts

•Assist customer with any A/R questions

•Process billing

•Print, scan and process invoices for A/P

•Follow up with vendors to provide corrected invoice

•End of the month billing along with consignment accounts

•Worked with U-haul and Moving & Storage accounts

•RfQ thru Service Now - Sales Support

SUPER SERVICE, LLC – AKA - LCT TRANSPORTATION, INC.

Okahumpka, Florida April 2203 – May 2012

LCT. Established in 1967, owned by the Gainey Corporation thru 2010. Sold to Wayzeta Investors in December 2010, making them one of the fastest growing corporations in the U.S. Providing regular service to over 1000 customers in the 48 states. In September of 2010 name changes to Super Service, LLC.

Credit Manager- A/R-CSR – Flower Sales – OS&D Coordinator

•Main liaison with Spanish speaking customers

•Supervised two A/R specialist

•Monitored all accounts weekly and reported to the Controller

•Made collection call on accounts 30 days past due

•Posted daily deposits and processed adjustments on accounts

•Researched and analyzed credit reports on new customers

•Submitted and monitored customers reported to collection agency

•Ran weekly aging reports and monthly statements

•Accepted and entered new loads into database

•Added additional charges for billing

•Created spreadsheets to monitor revenue

•Provided “inside sales” to new customers

•Live tracking for flower customers

•Monitored all OS&D messages received from drivers

•Communicated with drivers/customers to confirm ETA status

•Arranged donations to local Food Banks

•Researched all claims with Terminal Manager

•Assisted Recruiting department

•Responsible for handling multiple office duties

SKILLS

•Excellent bilingual expertise (English & Spanish)

•Extensive customer service experience

•Well-organized and efficient

•Capable of coordination work with others

•Outstanding general office skills

•Proficient in using Microsoft Word, Excel and Internet

EDUCATION

Flagler College – St. Augustine, Florida

BA – Latin American Studies/Spanish with a Minor in Business Administration

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