Project Management Continuous Improvement
Resume:
CURRICULUM VITAE
HEZRON A. MELKIZEDEK
Tel: +254-***-***-***
Email: *******.*******@*******.*** or *******.******@*****.*** CAREER OBJECTIVE PROFILE SUMMARY
Dynamic and results-driven Quality Management System Specialist with a BSc in Industrial Chemistry and extensive experience in Quality, Health, Safety, and Environment (QHSE) management. Proven track record in developing and implementing ISO-certified management systems (ISO 9001:2015, ISO 45001:2018) and leading cross-functional teams to achieve operational excellence. Adept at risk management, compliance, and continuous improvement initiatives. Strong analytical and problem-solving skills, with a focus on enhancing quality and efficiency. Seeking to leverage expertise in a challenging role to drive organizational success and ensure top-tier quality standards. Highly skilled in project management, data protection, and ESG strategies, with a commitment to fostering a safe and sustainable work environment.
SKILLS AND COMPETENCIES
1. Technical Skills
Quality Management Systems (QMS): Development, implementation, and maintenance of QMS, ensuring compliance with ISO standards.
Quality Assurance (QA) and Quality Control (QC): Conducting audits, inspections, and tests to maintain high-quality standards.
Health and Safety Management: Developing and implementing health and safety policies, conducting risk assessments, and ensuring compliance with regulations.
Environmental, Social, and Governance (ESG): Developing and monitoring ESG strategies and performance.
Data Protection: Ensuring compliance with data protection laws and conducting regular audits.
Process Management Improvement: Analyzing and improving business processes for enhanced efficiency and productivity.
Project Management: Certified Associate in Project Management with specialization in Agile and Scrum methodologies.
Laboratory Analysis: Conducting chemical and quality analyses, maintaining laboratory equipment, and ensuring compliance with safety standards. 2. Soft Skills
Leadership and Team Management: Leading and mentoring teams, setting clear goals, and providing direction.
Problem-Solving: Identifying issues and implementing effective solutions.
Communication: Excellent interpersonal skills, with the ability to communicate effectively with stakeholders at all levels.
Training and Development: Providing training and resources to team members to uphold quality and safety standards.
Attention to Detail: Ensuring accuracy and thoroughness in all tasks.
Analytical Skills: Strong ability to analyze data and identify trends for continuous improvement.
Conflict Resolution: Managing and resolving conflicts within the team.
Customer Care: Leading customer care teams to achieve high levels of customer satisfaction. 3. Competencies
Compliance and Risk Management: Ensuring adherence to regulations and managing risks effectively.
Operational Excellence: Streamlining operations and optimizing resource allocation to meet organizational goals.
Continuous Improvement: Leading initiatives to enhance quality and efficiency.
Stakeholder Engagement: Engaging with stakeholders on ESG issues and ensuring compliance with standards.
Document Control: Managing and maintaining document control systems, ensuring proper documentation and version control.
EDUCATIONAL BACKGROUND
2022 - Certified Associate in Project Management
(Specialized in Agile and Scrum)
PMI Institute
- On going
2018 – 2021 - Bachelor of Science in Industrial Chemistry Mount Kenya University
- Second Class Honors –
Upper Division
2011-2013 - Diploma in Mechanical Engineering – Production and Design Option
The Kisumu National Polytechnic
- Module II: Pass
- Module I: Pass
2011 - Certificate in Information Technology
YMCA Vocational Training Centre – Thika
- Distinction
2010 - Kenya Certificate of Secondary Education
Oasis of Hope Secondary School
- Mean Grade : B-
WORK EXPERIENCE
2023 – To Date -
Organization: Securex Agencies Limited – Kenya, Uganda Department: Business Operational Excellence
Designation: QHSE Lead – (Quality, Health Safety & Environment) Reporting Line: CEO, Executive Director, Directors Roles and Responsibilities
i. Quality Assurance (QA)
Develop and maintain quality standards and procedures.
Ensure compliance with regulations and policies.
Conduct audits and provide training.
Implement continuous improvement initiatives.
ii. Quality Control (QC)
Inspect and test products for defects.
Document inspection results and corrective actions.
Ensure equipment calibration.
Provide feedback to production teams.
iii. Quality Management System (QMS)
Develop and implement QMS.
Communicate and enforce quality policies.
Monitor quality performance metrics.
Conduct management reviews and maintain documentation. iv. Data Protection
Ensure compliance with data protection laws.
Conduct regular audits and training.
Act as a point of contact for regulatory authorities.
Maintain records of data processing activities.
v. Risk and Compliance
Identify and assess risks.
Develop and implement risk management strategies.
Ensure compliance with laws and regulations.
Conduct regular risk assessments and audits.
vi. Monitoring, Evaluation, Accountability & Learning ( MEAL)
Develop monitoring and evaluation frameworks.
Collect and analyze data to assess performance.
Report findings and recommend improvements.
Ensure accountability through transparent reporting. vii. Health and Safety
Develop and implement health and safety policies
Conduct risk assessments and safety audits.
Provide health and safety training.
Ensure compliance with health and safety regulations. viii. Environmental, Social, and Governance (ESG)
Develop and implement ESG strategies.
Monitor and report on ESG performance.
Engage stakeholders on ESG issues.
Ensure compliance with ESG standards and regulations. ix. Document Control
Manage and maintain document control systems.
Ensure proper documentation and version control.
Conduct regular audits of document management processes.
Provide training on document control procedures. x. Occupational Health and Safety Management System (OHSMS)
Develop and implement OHSMS policies and procedures.
Conduct regular OHSMS audits and risk assessments.
Provide OHSMS training and support.
Ensure compliance with OHSMS standards and regulations. xi. Process Management Improvement
Analyze and improve business processes.
Implement process improvement initiatives.
Monitor process performance and efficiency.
Provide training on process management techniques. 2022 – 2023 - Organization: Broadway Group of Companies – Broadway Bakery Ltd & Bakex Millers Ltd
Department: Quality Management
Designation: Quality Assurance & Quality Control Lead Reporting Line: Chief Executive Officer
Roles and Responsibilities
i. Quality Assurance Lead
Develop and maintain quality standards and metrics.
Define testing strategies and processes.
Lead and mentor the QA team.
Conduct audits and ensure compliance.
Implement continuous improvement initiatives.
ii. Quality Control Administrator
Ensure products/services meet quality standards.
Develop and implement quality control systems.
Conduct inspections and tests.
Document and report inspection results.
Coordinate with cross-functional teams to resolve quality issues. iii. Quality Analyst
Test and inspect products for defects.
Document and track defects and resolutions.
Analyze data to identify trends and areas for improvement.
Develop and implement quality control procedures.
Collaborate with teams to ensure quality standards are met. 2022 Organization: Direct Care Kenya Limited – Affiliate of Ignite Nursing Limited, Wolver Hampton, United Kingdom
Department: Business Operational Excellence
Designation: Team Lead – (Recruitment, Customer Care, Quality, Operations
& People Management)
Reporting Line: Chief Executive Officer
Roles and Responsibilities
i. Recruitment
Strategy Development: Create and implement recruitment strategies to attract top talent.
Candidate Screening: Oversee the screening and interviewing process to ensure candidates meet the organization's standards.
Onboarding: Ensure new hires are effectively on boarded and integrated into the team.
Collaboration: Work with HR and department heads to understand staffing needs and requirements.
ii. Customer Care
Team Management: Lead and manage the customer care team to ensure high levels of customer satisfaction.
Policy Implementation: Develop and enforce customer service policies and procedures.
Issue Resolution: Handle escalated customer complaints and issues, ensuring timely and effective resolution.
Performance Monitoring: Monitor and evaluate team performance, providing feedback and conducting performance reviews
iii. Quality
Quality Assurance: Implement and maintain quality assurance processes to ensure products/services meet company standards.
Continuous Improvement: Identify areas for improvement and lead initiatives to enhance quality.
Training: Provide training and resources to team members to uphold quality standards.
Compliance: Ensure compliance with industry regulations and standards. iv. Operations
Process Optimization: Streamline operations to improve efficiency and productivity.
Resource Management: Allocate resources effectively to meet operational goals.
Performance Tracking: Monitor operational performance and implement corrective actions as needed.
Coordination: Coordinate with other departments to ensure smooth operations. v. People Management
Leadership: Provide strong leadership and direction to the team.
Development: Identify and develop team members' strengths and address weaknesses.
Conflict Resolution: Manage and resolve conflicts within the team.
Goal Setting: Set clear goals and expectations, and track progress towards achieving them 2021 – 2022 - Organization: Africa Basque Challenge in Association With Mondragon Team Academy (Spain), Zuhura Africa (Kenya), Diversity 4 Equality (Spain) & Estia University, Bidart, France
Designation: Team Lead and Research Associate
Reporting Line: Chief Executive Officer
Roles and Responsibilities
i. Team Lead
Oversee day-to-day activities: Assign tasks, track progress, and ensure timely completion of deliverables.
Define objectives and strategies: Work with project directors to set goals and develop plans.
Ensure compliance: Guarantee that all research activities adhere to protocols and regulations.
Manage budget: Ensure all activities stay within the project budget.
Address issues: Identify and resolve any risks or issues impacting the project timeline or deliverables.
Facilitate communication: Act as the main point of contact between team members and stakeholders.
ii. Research Associate
Conduct experiments: Perform experiments and manage laboratory equipment.
Data collection and analysis: Gather and analyze data from experiments, surveys, or databases.
Literature review: Review existing studies to identify gaps or build on existing knowledge.
Reporting: Prepare reports, papers, or presentations summarizing research findings.
Collaboration: Work closely with principal investigators and other team members to achieve project goals.
Ensure accuracy: Maintain meticulous attention to detail to ensure the integrity of research data. 2021 - Organization: Kenya Bureau of Standards (KEBS) Department: Quality Analysis and Chemistry Department Designation: Attaché - Laboratory Analyst and Quality Analyst Reporting Line: Chief Principal Chemist
Roles and Responsibilities
i. Laboratory Quality Analyst
Conduct tests and analyses: Perform routine and non-routine tests using technical equipment.
Maintain records: Document test results and maintain accurate records.
Ensure compliance: Adhere to quality control procedures and safety guidelines.
Calibrate equipment: Ensure laboratory equipment is properly calibrated and maintained.
Identify improvements: Suggest improvements to enhance testing processes and reliability. ii. Chemical Analyst
Conduct chemical analyses: Perform qualitative and quantitative analyses on chemical substances.
Prepare reports: Document and interpret data, and prepare detailed reports.
Maintain equipment: Operate and maintain laboratory instruments.
Ensure compliance: Follow safety and regulatory standards.
Collaborate: Work with scientists and researchers to develop and improve products and processes. 2012 - Organization: Farm Engineering Industries Limited (FEIL) Department: Production and Design
Designation: Attaché - Production and Design Technician Reporting Line: Production Manager
Roles and Responsibilities
i. Production Technician
Assist in production activities: Support the setup and operation of production equipment.
Conduct inspections: Help inspect products for quality and report any defects.
Maintain equipment: Assist in routine maintenance and calibration of production machinery.
Document processes: Record production data and maintain accurate logs.
Follow safety protocols: Ensure adherence to safety guidelines and procedures. ii. Design Technician
Support design projects: Assist in creating and refining technical drawings and specifications.
Collaborate with team: Work with engineers and designers to ensure design accuracy.
Maintain documentation: Help prepare and organize design records and documents.
Use CAD software: Assist in using computer-aided design (CAD) tools for drafting.
Conduct research: Support research and analysis to inform design decisions. AWARDS, ACHIEVEMENTS & TRAININGS
2024 - Certificate of Competence – Management Development Programme LRMG in Partnership with Skillsoft
2024 - Certificate of Completion – ISO 9001:2015 Certified Quality Management System Auditor and & System Awareness Trainer
2021 - Certificate of Merit & Recognition
ABC Kenya 2021 in Collaboration with Diversity 4 Equality (Spain), Zuhura Africa (Kenya) and Mondragon Team Academy (Spain) & Estia University
(France)
2016 - Certificate of Participation in Employee Management of SMEs KCB Bank Kenya Limited
2011 & 2013 - Certificate of Participation in Leadership and Management Certificate of Participation in Guidance and Counselling The Kisumu National Polytechnic
2012 - Certificate of Participation in African Bicycle Design and Production COOP Africa Organization
1. Nehemiah Achesa
Head of Chemistry Laboratory
Principal Laboratory Analyst
Kenya Bureau of Standards, Coast Region
+254-***-***-*** / +254-***-***-***
*******@****.***
2. Lewnadus Okeyo
Quality Health Safety & Environment Practitioner – Operations & Excellence Securex Agencies Ltd – Kenya & Uganda
***********.**@*****.***
3. Rose W. Maina
Tutorial Fellow,
Mount Kenya University
*********@***.**.**
4. James Watene
Laboratory Technologist,
Mount Kenya University
*******@***.**.**
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