Customer Service Operations Manager
Resume:
RAMON AZCONA
*************@*****.***
PROFESSIONAL SUMMARY Seasoned Operations Manager with over a decade of experience making operations run smoothly in New York City’s fast-moving business world. Skilled at finding ways to boost productivity, cut costs, and keep customers happy by putting smart strategies into action. Experienced in leading diverse teams, using data to drive decisions, and keeping everything running efficiently. Passionate about continuous improvement, effective leadership, and building a workplace culture that helps everyone thrive.
SKILLS ● Leadership
● Strategic Planning
● Budget Management
● Inventory Management
● Vendor Management
● Customer Service
INDUSTRY
EXPERIENCE
WIZARD STUDIOS
OPERATIONS
MANAGER
2018-2024
OPERATIONS
CREW LEAD
2016-2018
OPERATIONS
COORDINATOR
2015-2016
Ensure efficient operation of our warehouse activities
● Overseeing daily warehouse operations, managing
inventory, coordinating logistics, and ensuring a high standard of customer service
● Coordinate with coordinators, project managers, and other operational staff on rental order fulfillment and returns
● Optimize warehouse layout for efficiency and
effectiveness
● Serve as the point of contact for all project managers, via Slack, phone, or email for order-related issues and questions
● Plan inbound and outbound truck packs to ensure
on-time deliveries and create maximum efficiency
● Ensure all required AV equipment or fabricated objects are properly pulled and loaded for each order
● Supervise and assist with order pulls and truck loads / unloads
● Coordinate personnel schedules for warehouse
associates and drivers to meet business demands
● Work with the Inventory Specialist to ensure Flex inventory software and physical inventory are accurate
● Ensure that any safety concerns in the warehouse are quickly addressed and resolved
● Follow and supervise all quality control procedures
● Manage multiple projects simultaneously under strict deadlines
● Assist in hiring efforts to include recruitment, interviews, and onboarding
Contact this candidate