Product Designer User Experience

Henry Trieu

Senior UX/UI & Product Designer

*************@*****.*** • 917-***-****

linkedin.com/in/thetrieuhenry• Brooklyn, NY 11201

HenryTrieu.com (PWD: henrydesigns)

Summary

Dynamic professional with 18 years of experience delivering exceptional omnichannel experiences through innovative UX and UI design concepts. Proven success in implementing design thinking principles and agile methodologies to provide intuitive, user- scentric, and innovative design solutions. Skilled at leveraging analytical and creative thinking skills to make informed design decisions, measure impact of design solutions, and continuously improve user experience. Strong history of mentoring teams in creating UX style guides, wireframes, and prototypes, and conducting user research and testing. Proficient in balancing user needs with technical constraints to create seamless and engaging digital and user experiences. Fluent in English, Cantonese, and Vietnamese.

Areas of Expertise

• User Experience (UX) Design • Design for AI native products • Product Design

• User Research • Design Thinking • User Journey/Persona Testing

• Usability Testing • User Interface (UI) Design • Accessibility Design

• Visual Design • 2D Animation • Creative Direction

• Wireframing • Prototyping • Team Leadership

Technical Skills

Adobe Creative Suite (Photoshop, Illustrator, XD, Animate, InDesign) Figma HTML5 CSS3 JavaScript Microsoft Office Career Experience

Apollo Global Assets, New York, NY 02/2024 – Present Sr. UX-UI-Product Consultant

As part of the Data Platform Engineering group of this private equity investment firm, I am responsible for the UX and UI design for various products and dashboards. From real estate mortgage and commercial equity applications to data products, I designed prototypes with AI chat and for AI native products. I engaged in user research, led design transformation, created unified style guides and templates for multiple business lines. Working closely with business analysts, business users, and developers, I also routinely demonstrated design ideas and obtained approvals from stakeholders and executives. U.S.Bank, Minneapolis, MN 07/2023 – 01/2024

Sr. UX-CX-UI Architect

At U.S. Bank, I Led the discovery, research, and high-level design and information architecture for fee automation in the integration of a third-party software to the bank’s unified onboarding efforts; took part in agile sprints and in department-wide design reviews; worked with A11Y consultants.

Avocademy, Miami, FL 02/2023 – Present

Mentor, UX Bootcamp Certification

Mentor and teach design students on UX design concepts and artifact creation. Build competencies in research, creating sitemaps, user flows, wireframes, UI design and hi-fidelity prototypes. Provide guidance on best practices and industry standards. ManageGo, New York, NY 12/2021 – 01/2023

Senior UX-UI Designer

Designed UX and UI strategies for SaaS products of property tech start-up, including products such as payments, check scanning, amenity, and digital assets. Conducted UX research and usability testing and incorporated user feedback to continuously improve design of digital products. Collaborated with cross-functional teams such as product managers and developers to ensure alignment of design solutions with business goals and technical requirements. Used Jira, Figma, XD and other Adobe CC products.

• Achieved 16% reduction in customer call volume within one year.

• Showcased marketing and digital design work at five tradeshows.

• Increased brand awareness and secured 4% reduction in technical assistance calls.

• Accomplished 5% increase in conversion rate YoY. Freelance Consultant. New York, NY 03/2015– 01/2020 Founder UI-UX Designer

Provided visual and interaction design services to clients. Conducted user research, identified key touch points and developed user flows to inform design decisions. Guided end-user design strategy and implementation to deliver quality brand experiences across websites, mobile and social media. Gathered, reviewed, and analyzed sales data and feedback for optimization opportunities.

• Established freelance UX and digital consulting business for mom and pop hospitality industry from ground up. Additional Experience

Lead UX Designer Moody’s, New York, NY

Employed comprehensive design process including creating sitemaps, flows, wireframes, and prototypes. Prepared detailed design specifications to ensure consistency and quality throughout development process. Created user personas, scenarios, and user flows to capture user needs and behaviors.

• Spearheaded redesign project of EDF (financial product used to measure a business's probability of defaulting on debts).

• Demonstrated expertise in user experience design by utilizing a responsive grid to design a subscription-based site optimized for multiple devices resulting in a more user-friendly and accessible product. Visual -Interaction Designer, TD Ameritrade, Jersey City, NJ Designed and created desktop, web and mobile device-optimized prototypes for online trading platform (TradeArchitect), including features such as trading portfolio, charts, and withdrawal/deposit. Conducted user research to gain insights into user behavior, needs, and preferences. Engaged activities using Agile methodology. Senior Consultant, UX/Product Design, CapGemini, New York, NY Designed UX for Fortune 500 clients across various industries. Provided proactive support in project life cycles of web, desktop and mobile application development from research to design and delivery. Conducted design meetings, obtained executive approvals, and created day-to-day UX design artefacts such as wireframes, Lo-fi/Hi-fi screens, prototypes and testing. Clients: Time Warner, BlueCross California, Sony Pictures, Farmers Insurance, Merryll Lynch, Merck… Education

Bachelor of Arts in Studio Arts

University of California, Davis, CA

Certifications

Accessibility Design, Interaction Design Foundation (IXDF), 2021 UX Management: Strategy and Tactics, Interaction Design Foundation (IXDF), 2021 Conducting Usability Testing, Interaction Design Foundation (IXDF), 2021 Pyramid Analytics certified in Present, Discover, and Publish. 2024 Mobile User Experience Design, Interaction Design Foundation (IXDF), 2020 AI Product Management (with UX) - Products School. 2024-2025

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