Project Manager It Support

Personal Data:

Name: Hassan Adam

Emails: ******.****@*****.*** or ******.*****@*****.***

Tel. #:+447*********

SUMMARY OF QUALIFICATIONS:

Over twenty five years of experience in Banking systems and different ICT sectors such as Systems Analyst Programmer, IT Manager, Project Manager, Senior Systems Engineer, IT Support Engineer, Software Testing Engineer, Software Developer, and Database / Network Administrator

Expert in Computer/ICT courses planning, preparation and delivering to students in an easy way and structured style

Strong record of expertise in students’ supervision and research/essays evaluation

Skilled in smart manufacturing research, Systems Analysis, Design and Programming using Oracle, Procedural and Object-Oriented Languages

Advanced courses in Computer and Communications Engineering, acquired extensive knowledge in Signals Processing, Embedded Systems, Object Oriented Analysis, Design and Programming

B.Sc. in Mathematical Sciences (Computer, Mathematics and Statistics), Khartoum University, 1992

PGCE in Computing, Newman University Birmingham, UK

M.Sc.(Computer & Communications Engineering), Duisburg-Essen University, Germany, 2004

PhD in Computer Information Technology using smart cards in e-Commerce as a case of study

Fluent in English and German

Excellent team player, quick learner, self-motivated to be initiative, outstanding problem solver, hardworking with great communication skills, multicultural and creative

Certified in Google Analytics

Certified in Google AdWords

COMPUTING SKILLS:

Skilled in preparing computing lessons and delivering them to students in a friendly atmosphere that satisfies curriculum objectives.

Expert in preparing assignments with a grading system that adheres to the ministry of Education system

Systems Analysis and Design: refining and translating the researcher’s goals into suitable computer languages and extracting specific data from a huge Data-ware house using SQL via Databases and Data Models

Databases: Oracle “RDBMS”, Access, Fox Pro2.6, Clipper, and dbase

Programming Languages: Assembly, Java Script, PHP, C, Java and C++

Software Testing: Expert in Software testing using White box test, Black box test, Data structure, Regression test, Performance test and Software drivers

Web Techniques: Web Site Design and HTML

Operating Systems: Unix, Linux and Novell

Tools: SQL, SQL* PLUS, SQL/PL, Telnet, TCP/IP, C++, C, Java Script, UML, Oracle, VB, LDAP, Routing, Switching, LAN, WAN and WLAN.

PROFESSIONAL EXPERIENCE:

Worked as Projects Contractor with various ICT companies: 2002 – 2019

Project Smart manufacturing research, Bradford University

Designed and optimised manufacturing processes algorithm to improve efficiency, reduce costs, and enhance product with high quality to overcome the market demands

Developed and implemented production plans, including resource allocation, equipment selection, and process flow optimisation.

Conducted process evaluations, identified bottlenecks, and propose effective solutions to increase throughput and reduce cycle times

Analysed manufacturing data, including yield, scrap rates, and downtime, to identify areas for improvement and implement corrective actions

Derived continuous improvement initiatives, such as lean manufacturing to enhance productivity and quality standards

Developed and maintained manufacturing work instructions, standard operating procedures, and quality control measures

Provided a technique to facilitate working closely with suppliers to evaluate and select the most suitable materials, tools, and equipment for manufacturing processes.

Project ICT Officer at AA ACCOUNTANCY, Birmingham, UK

Worked as a DBA and network administrator

Provided ICT services such as first & second levels support

Project Cloud Computing Systems as a Senior BI Analyst with Google

Analyzed the system infrastructure for different clients’ systems applications problems in e-commerce field that run under Windows/Linux OS

Gathered the necessary information for analysis and decision making to manage the cost of management and profitability regarding the clients’ systems

Based on the information obtained from the clients, provided the clients by the relative feasibility studies with data reports and proposal projects

Resolved many issues for various clients’ websites applications that use Word Press, Magneto and other apps using analytics code, Google Tag Manager, Tags, events tracking, Java script, PHP, CSS, ticketing system and HTML

Achieved the required configurations in various apps where C was used

Prepared the conversion plans and user installation plans for applicable applications

Provided support, advice, and business procedures necessary to maintain the integrity of data, which originates within client business organizations

Tools: Java Script, PHP, HTML, CSS, Virtual Machines, VPN, GTM, Ticketing System and FTP, Word Press, Magneto and Google Tag Manager

Project Senior Systems Engineer Saudi Royal Air force 2017 – 2017

Analyzed the existing Communications System Components that include the Communications Control Panel (CCP), VRCS controller Radar/Radio Sites (RRS), Radio Control Units (RCU), Radios, Operational Data Processor (ODP), DET, Ground to Ground (G/G) Communication, Ground/Air/Ground (G/A/G) Communication, Command Operation Center (COC), Sector Command Center (SCC), Sector Operation Center (SOC), Circuit Switched Networks (CSN), Ultra High Frequency (UHF), VHF radios located at Radar/Radio Sites (RRS) and Mobile Control Centers (MCCs).

Analyzed the systems components, detected the issues and provided the most suitable possible conceptual solutions for the corresponding issues as well as a new system with flexible features

Project Systems Analyst & IT Manager /QA Testing, Abu Dhabi, UAE 2013 – 2016

Analyzed the system network infrastructure and applications performance that run under Windows environment

Analyzed the financial and information system modules and added extra functionality features to the current system to verify and validate the system functionality

Managed LAN/WAN/Wireless/VPN, Internet Security, Email systems, Remote access operations and Firewalls implementation

Provided a Conceptual Procedure to Test CAMS applications & virtual machines used

Managed the Project of testing CAMS (Students Information System) applications located in USA via Virtual Machines Systems (VMS) located in UAE and verified the VMS connectivity functionality

Led the team who analyzed the system modules/components to evaluate the system effectiveness and the data integrity

Prepared and taught IT courses

Computer Vision Professional GmbH, Duisburg, Germany 2006 – 2012

Project Vodafone, Head Office, and Dusseldorf, Germany as Mobile (m) commerce QA Analyst and Test Engineer

Investigated and understood a very complicated Object-Oriented Database System

Analyzed the data trends, determined the crucial data and gathered the required data using excellent communication skills

Tested MWallet, Smart Card and NFC functionality at QA Site for smart phones Mobile E-Commerce.

Tools/Technology used: C, NFC, HP QC, Virtual Machines Systems, Wired Card, Firewalls, LAW, WAN, Smart phones, ITL, Linux and Vodafone supported technology device

Project Motorola Mobile System as Applications Analyst Developer:

Developed Motorola mobile Software by analyzing different bugs and fixing them

such as downloading internet websites, images problem and all other problems

found by Motorola Software testers teams in Germany, France and HQ in Japan.

Planned and conducted a weekly call conference with clients to discuss their issues

Tools: Motorola device Simulator, C under the environment of Microsoft Visual C++, Peer, NCF and LINUX Proxy Server

Project T-System as IT Support Engineer (CRM) 2005 – 2006

Supported various clients (first level, second level & third level support) working at office or home worldwide (in Europe, North America, South America, Australia, Africa and Asia) in different IT aspects such as remote Software or Hardware installation, analyzing and fixing the IT issues or forwarding them to a third part and follow up the resolved besides not resolved issues via Telephone contact, email, opening and closing tickets using COSIMA system.

Tools: VNC (Virtual Network Computing), VPN (Virtual Private Networks), UNIX, Blue

Zone, Novell, Mainframe, Citrix, Windows2003, Active Directory, SAP,

COSIMA, LAN, WAN, ATM Network (Asynchronous Transfer Mode Network),

IVR (Interacted Voice Response), BB, Lotus notes, Explorer application, Zen

Works, TCP/IP, Switching, Routing, UFS and LDAP.

Ergonomics Software GmbH, Duisburg, Germany 2003 – 2005

Project: Systems Analyst Developer (contract)

Analyzed and designed mobile number portability (MNP) to be implemented

in C ++ and oracle environment by creating Channel Database as well as Subscriber Database and programming a system (Interface) to assign the mobile number portability to the Subscriber

Carried out the necessary configurations to set up the required smart device Connectivity

Tools: SQL and C++

Project: Software Tester & developer SMS-Demag, Düsseldorf, Germany

Systems Analysis and evaluating via Test concept to test the Component Based System Kernel (CBS-K)

Investigated and analyzed a very complicated Object-Oriented Database System

Created a general procedure to test CBS-K Communication or any other software and implemented this method to test CBS-K using different test methods such as Performance test, Black box test, White box test and Data structure test.

The test led to CBS-K CORBA & Database connections functionality problems in addition to a concept of how to handle the functionality of these problems in a form of algorithms and codes in C & C++.

Tools: TCP/IP, Middle ware, White box test, Black box test, Data structure, Regression test, Module test, Integration test, Functional system, Software test- harness (drivers and stubs) i.e. Automation test, C++, UML, CORBA and Oracle

Xintra Computer College Toronto, Canada 2001 – 2003

Project: Computer & Telecommunications Lecturer

Taught different courses such as SQL Server 2000, MS Office XP Professional and

Telecommunications as well as applied Mathematics

provided different IT supports to the Computer College staff and students

Tools: ADSL, ISDN, IP Networking, TCP/IP, VoIP, WAN and LAN

Systems Analyst Programmer, Duisburg University, Germany 1997 – 2001

Project: Data warehouse

Built a system for extracting specific data from a huge Data Warehouse

Wrote programs to extract the required data and create various reports

Tools: SQL, Access, Databases and Data Models techniques

Project: Toshiba Processor

Programmed the Switching of the Toshiba Processor Controller

Tools: C and Assembly Languages

Project: Network Developer (Intranet)

Developed a huge intranet which consisted of more than 98 Servers

Fixed network problems such as package lost or delayed and the access speed

Measured and analyzed statistically the traffic to the company’s intranet

Tools: SNIFFER PRO 3.0 under windows 98, and catalyst 5500 switch

Systems Analyst Programmer and Designer /IT Instructor 1992 – 1997

Khartoum Bank, Department of Advanced Systems

Project: Model Branch

Worked in a largest Commercial Bank to create a large Computerized Banking Data System for a model branch to increase the Banking System Services speed with a high level of security

This project based on the idea of online posting and consisted of the following systems: general accounts, current accounts, transfer, investment, credits, guarantees and information system

Designed and programmed an information system

Traced and checked the analysis, design, programming, coding, testing and the implementation for each module and all the integrated modules as a whole

Granted the privileges to the users

Closed the daily work, updated the errors occurred and programmed reports

Acquired extensive experience in systems analysis, design and programming

Developed and managed the banking system project proposals, resources and plans.

Assigned tasks to project members.

Conducted quality assurance on project deliverance s.

Implemented new system and maintained the existing computer systems.

Supported computer production systems.

Maintained, enhanced and supported existing computer applications and systems.

Troubleshooted system problems and implemented solutions.

Developed new and enhanced existing computer systems.

Tested, evaluated, developed and implemented new computer applications systems.

Trained and monitored newly hired IT System Analysts.

Collected and analyzed system utilization data to monitor trends and forecast future

Evaluated and tested off-the-shelf products to ensure their applicability to meet corporate business requirements.

Reviewed and analyzed user requests for computer and communication systems and recommended solutions to meet customer requirements.

Designed, developed, tested, installed, customized and trouble shot information security systems and solutions to ensure protection of IT assets, business functions and requirements.

Managed data center facilities’ infrastructure supported relevant upgraded projects.

Supported operations monitoring of IT systems and problems response and resolution.

Analyzed and approved changes to computing infrastructures.

Adhered to security and safety regulations and rules.

Appointed as the database administrator

Tools: Oracle under Novell

Project: Computer Training Center Manager

Established the Khartoum Bank Computer Training Center

Planned courses, terms and goals

Defined the type of computers needed and the operating system used

Taught various courses such as Oracle, Fox Pro2.6, Dbase, Word Processing and C

Appointed as a Manager for the Computer Training Center

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