Team Members Technical Support
Resume:
Shawn Noel
Coral Springs, FL *****
*****.********@*****.***
Professional Summary
Transitioning US Army service member with about two years of experience supervising, training, and motivating team members for high stressed situations. Lead and supported team members in administrative responsibilities for personnel within my organization. Relevant skills include:
-Leadership
- Organizational and communication skills
-Administrative
- Inspecting and maintaining equipment
-Training and mentoring
-Troubleshooting
Authorized to work in the US for any employer
Work Experience
Insurance Sales Agent
Insurance Line One-Pompano Beach, FL
May 2023 to December 2024
• Built strong relationships with clients through effective communication and personalized service
• Analyzed customer needs and recommended appropriate insurance products to meet their specific requirements
• Provided accurate quotes, explained coverage options, and assisted clients in selecting suitable policies
• Managed a high volume of incoming calls, emails, and inquiries from potential customers
• Developed comprehensive knowledge of insurance products, industry trends, and competitor offerings to effectively address client concerns and objections
• Utilized CRM software to track leads, manage customer interactions, and maintain detailed records of sales activities
• Participated in regular training sessions to enhance product knowledge and improve sales techniques
• Identified cross-selling opportunities among existing clients resulting in an increase of XX% revenue per client
Stage Hand
Gett Crew-Miami, FL
April 2022 to May 2022
• Performs the Load-in, changeover/show-call and load-out of band and rental equipment
• Uses proper safety protocols with all related aspects to concert production including rigging and loading
• Assist audio, lighting and video crew members with placements, builds and cabling
• Responsible for hanging show backdrops, building stage risers, barricade placement AppleCare Technical Support Advisor
Teleperformance-North Lauderdale, FL
January 2020 to March 2020
• Provide base level IT support to non-technical personnel within the business.
• Manage call flow and responded to the technical support needs of customers.
• We provided 3 channels of support via Email, Chat & phone support.
• Use internal ticketing systems to manage, track and process actions taken on customer accounts, passwords, and product support resolutions.
• Resolve customer issues in a clear, courteous and straightforward manner.
• Manage customer's expectations and experience to a high degree of customer satisfaction.
• Demonstrate professionalism and courtesy with customers at all times.
• Identify and solve technical issues with a variety of diagnostic tools.
• Remain up-to-date on the latest technologies and solutions applicable to company products. United Health Care Insurance Agent
Teleperformance-North Lauderdale, FL
September 2019 to January 2020
• Provides service to clients' changing insurance needs by selling health and disability insurance.
• Determines clients’ particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments.
• Ascertains clients’ long-term goals.
• Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Air Defense Battle Mangement Systems Operator
U.S. Army-Fort Campbell, KY
April 2017 to January 2019
Mentoring and Training
• Conducted training for 6 personnel who was in a different career field to do my job and the personnel was tested and had a 100 % pass rate.
• Lead a small team to conduct daily operations of data entry, filing, and organization of over 300 hundred personals information with no loss at 98%.
• Maintained 100% accountability of over 750,000 dollars’ worth of military equipment.
• Inspected and maintained over 500,000 dollars’ worth of military equipment with no faults in a timely manner.
Organizational and Communication skills
• Utilized computers, communication equipment, and navigation devices to complete task quickly and accurately.
• Troubleshot communication equipment which required a quick diagnosis through visual assessment and verbal reports. Successfully identified the issues with communication equipment and had the equipment operational within an hour.
• Instructed training to 30 team members to ensure that personnel is up to date with mandatory quarterly training.
Server Assistant
Texas Roadhouse-Tallahassee, FL
August 2015 to June 2016
Education
Associate Degree in Information Technology
Keiser University-Ft Lauderdale - Fort Lauderdale, FL August 2019 to May 2021
Skills
• Organizational skills
• IT Support
• Inside sales
• Live Chat
• Insurance sales
Military Service
Branch: United States Army
Rank: PFC
Certifications and Licenses
Secret Clearance
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