Unarmed Security Pick Up
Resume:
Asia Manns
****************@*****.***
Goal Oriented, Self-reliant individual with the ability to pick up new ideas and concepts quickly and remain organized while working under pressure in a busy environment. EXPERIENCE
05/27/2024 – CURRENT DAY
UNARMED SECURITY, EBS SECURITY
220 E FORSYTH ST, STE C, JACKSONVILLE, FL 32202
• Monitored and operated multiple CCTV cameras and radio systems to ensure continuous surveillance and security coverage across all premises.
• Managed and controlled access points, ensuring only authorized personnel gained entry.
• Secured all exits, doors, and windows at the start and end of operations to maintain perimeter security.
• Periodically checked surveillance systems to detect and investigate disruptions, suspicious activity, or unlawful acts.
• Conducted thorough investigations into suspicious individuals, assessing potential threats or illegal possessions.
• Responded promptly to alarms, utilizing CCTV and real-time assessments to determine appropriate action.
• Collaborated with control room supervisors to ensure seamless communication and operational support.
• Submitted detailed daily reports on surveillance activities, security breaches, and incidents of interest for management review.
12/2021 – 03/2024
UNARMED SECURITY, SECURITAS MOBILE
9550 REGENCY SQUARE BLVD, JACKSONVILLE, FL 32225
• Maintained composure and professionalism when interacting with authorities, executives, clients, staff, and the public, even in high-pressure or urgent situations
• Handled stressful circumstances, including managing challenging individuals approaching or entering unauthorized areas.
• Directed and disciplined staff effectively, ensuring positive behavior and maintaining high standards of performance.
• Utilized strong communication and problem-solving skills to de-escalate tense situations and foster cooperative relationships.
• Operated basic computer programs and controls for efficient task management and reporting.
• Ensured adherence to organizational protocols while maintaining safety and security standards. 08/2019 – 11/2021
UNARMED SECURITY, G4S SECURITY
3974 WOODCOCK DR #100, JACKSONVILLE, FL 32207
• Ensured the quality of security services and contract compliance by overseeing on-site security operations, ensuring all tasks were performed with diligence and attention to detail.
• Conducted regular security patrols of designated areas, either on foot or in a vehicle, to monitor for irregularities or safety hazards.
• Identified and reported security concerns or safety hazards promptly, including escalating issues to authorities such as police or fire departments when necessary.
• Responded swiftly to emergency situations, activating alarms or contacting appropriate services to address incidents involving unauthorized persons or potential hazards.
• Enforced company policies and rules by warning violators of infractions, including loitering, smoking, or possession of prohibited items, maintaining a secure and orderly environment.
• Managed entry and exit points by permitting authorized individuals to enter and ensuring unauthorized persons were prevented from gaining access to restricted are 11-/2017 – 02/2019
COLLECTOR I, ADT SECURITY
4926 KERNAN BLVD S JACKSONVILLE, FL 32224
• Responded to customer inquiries regarding billing, service issues, and account-related concerns, providing clear and effective resolutions within scope of responsibility.
• Utilized dispute management systems to log, track, and distribute service-related issues that affected payments, ensuring timely resolution or escalation when necessary.
• Resolved general billing issues and answered customer questions, ensuring high customer satisfaction and efficient service delivery.
• Directed customers to the appropriate department or resources when issues fell outside of scope, maintaining a seamless experience for clients.
• Consistently met departmental productivity and quality standards, ensuring adherence to service level agreements and maintaining high performance metrics. EDUCATION
• AUGUST 2013 - JUNE, 2016
HIGH SCHOOL DIPLOMA, SAMUEL W. WOLFSON
7000 Powers Ave
Jacksonville, FL 32217
United States
• June 2018 - JUNE, 2022
College Course Completion, Florida State College at Jacksonville Kent Campus, Downtown Campus
Jacksonville, Florida
United States
Certificates / License
• Security License, Class D License
• CPR Licensed, First aid / CPR Certified
SKILLS
• Surveillance & Monitoring: Operated multiple CCTV cameras and radio systems to provide continuous security coverage and monitor premises for any suspicious activity or potential threats.
• Access Control & Security Management: Managed and controlled access points, ensuring authorized personnel only could enter, and secured exits and doors to maintain perimeter security
• Incident Detection & Investigation: Conducted surveillance system checks to detect disruptions, suspicious activity, or unlawful acts, and performed thorough investigations to assess potential risks.
• Crisis Response & Alarm Management: Responded promptly to alarms, leveraging real- time assessments to take immediate and appropriate actions based on CCTV observations
• Collaboration & Communication: Worked closely with control room supervisors and other team members to ensure seamless communication and coordinated operational support during security operations.
• Report Writing & Documentation: Compiled and submitted detailed daily reports on surveillance activities, security breaches, and incidents for management review and analysis
• Attention to Detail: Demonstrated keen attention to detail while reviewing surveillance footage and monitoring for unusual or irregular activities.
• Threat Assessment & Risk Management: Evaluated potential threats posed by individuals or situations and initiated appropriate responses to mitigate risks.
• Security Systems Proficiency: Proficient in operating CCTV surveillance systems, radio communication tools, and security protocols to ensure the safety of the premises.
• Customer Service Excellence: Responded to customer inquiries with professionalism and empathy, providing clear and effective solutions to billing, service, and account-related concerns.
• Dispute Resolution: Utilized dispute management systems to log, track, and manage service-related issues affecting payments, ensuring timely resolution or proper escalation.
• Billing & Account Management: Resolved general billing issues, clarified charges, and assisted customers with account-related inquiries, maintaining accurate records.
• Multitasking & Time Management: Effectively managed multiple customer inquiries and service issues simultaneously, ensuring efficient and prompt service delivery.
• Problem Solving & Critical Thinking: Addressed complex customer issues, troubleshooting problems and providing immediate solutions or directing to the appropriate resources for resolution.
• Customer Relationship Management (CRM): Navigated dispute management systems and customer service tools to ensure smooth customer interactions and issue tracking
• Communication & Active Listening: Demonstrated strong verbal and written communication skills to ensure customers’ concerns were understood and resolved effectively.
• Compliance & Quality Assurance: Consistently met departmental productivity and quality standards, adhering to service level agreements and ensuring high-performance metrics were maintained.
• Cross-functional Collaboration: Directed customers to the appropriate department or resources, ensuring a seamless customer experience and timely resolution of issues outside your direct scope.
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