Customer Service Security Officer

Melinda D. Fontaine

**** ********** ******* *********, ***. 44, Spring Valley, CA 91978

Cell Phone: 619-***-****

Email: *******************@******.***

EDUCATION:

Saint Leo University - Dade City, FL GPA: 3.8 Graduated: 08/22/2016 Associate of Arts - Liberal Arts – Psychology Concentration Saint Leo University – Dade City, FL GPA: 3.6 Graduating: 12/2025 Bachelor of Science – Psychology Current Student

EMPLOYMENT:

Sycuan Casino San Diego, CA September 2024 – October 2024 (1.5 months) Security Officer: Provide friendly, fast, and helpful customer service to all guests and team members. Provide security for casino property, maintain high visibility, handle problem situations, watch for safety hazards, and provide assistance during emergencies. Patrol parking lots and property. Transfer Table Games fills and credits. Provide escorts as needed. Oversee customer presence on the property, including crowd control, direct traffic, check I.D. and check for items not allowed on the casino floor. Check and verify valid I.D., using a hand-held scanning device. Assist customers with inquiries. Perform duties associated with table and slot drops. Observe the Count Team during the slot drop and transport funds to the Count Room. Monitor entry and exit from Count and Player Services as required. Adhere to regulatory, department, and company policies. Perform other job-related and compatible duties as assigned. Jamul Casino San Diego, CA January 2023 – August 2024 (1.8 years) Security Officer: Provide friendly, fast, and helpful customer service to all guests and team members. Provide security for casino property, maintain high visibility, handle problem situations, watch for safety hazards, and provide assistance during emergencies. Patrol parking lots and property. Transfer Table Games fills and credits. Provide escorts as needed. Oversee customer presence on the property, including crowd control, direct traffic, check I.D. and check for items not allowed on the casino floor. Check and verify valid I.D., using a hand-held scanning device. Assist customers with inquiries. Perform duties associated with table and slot drops. Observe the Count Team during the slot drop and transport funds to the Count Room. Monitor entry and exit from Count and Player Services as required. Adhere to regulatory, department, and company policies. Perform other job-related and compatible duties as assigned. Saint Leo University Tampa, FL August 2014 – September 2021 (7.1 years) Enrollment Counselor: Supported company commitment to quality and integrity. Provided team leadership, management, and problem-solving skills, excellent communication, training, motivational, and employee development skills. Assisted team members and new students with questions, concerns, or complaints. Possessed interpersonal skills necessary to build strong educational relationships. Supported agency objectives and conformed to agency policies. Evaluated and documented the student admission process, maintained appropriate records, and orientated new students to ensure their educational success. Everest University Tampa, FL January 2011 – August 2014 (3.5 years) Senior National Employer Developer: Identified, attracted, and hired. Wrote complete and detailed search assignments ensuring an understanding of job duties, responsibilities, and business requirements. Developed and maintained strong working relationships with industry leaders, vendors, community organizations, and other team members to create a partnership that yielded success, predictable results, and credibility. Developed and maintained a network of contacts to help identify and source qualified leaders. Leveraged online recruiting resources to identify and recruit the very best candidates. Created and fostered relationships with colleges and diverse professional organizations to attract and recruit alumni and diverse candidates. Proactively participated in interview processes. Maintained a current, accurate file on the student/graduate database. Completed proactive calls in the employer base and tracked outcomes. Acted as liaison between appropriate operational departments. Ensured accurate and consistent student/graduate population management and responded to all employer inquiries. Hillsborough County Sheriff's Office Tampa, FL June 1997 - June 2007 (10 years) Detention Deputy: Maintained care, custody, and control of inmates in a lock-down, high-profile setting. Served in a highly responsible and visible capacity, in the protection of life and property. Prepared reports and made critical decisions as necessary, regarding emergencies. Required knowledge of departmental standard operating procedures and ability to investigate and choose among a variety of alternatives in solving emergency and routine incidents. Assisted in the supervision and training of new detention deputy employees. University of South Florida - Alumni Assoc. Tampa, FL May 1987 - May 1997 (10 years) Administrative Assistant: Performed and coordinated the administrative activities of the office. Retrieved and distributed information to employees and clients. Planned and scheduled meetings and appointments, organized and maintained paperwork, conducted research, and circulated information, using telephone, email, letters, and websites. Took care of travel arrangements and guest accommodations. Skilled and competent in standard office equipment. Well-versed in Word files, spreadsheets, reports, documents, and various software systems. Effective communication and negotiation skills, when speaking to and handling clients, vendors, and other employees. Trained and oriented new staff. Managed calls, reviewed memos and reports, and prepared agendas. Typed correspondence, reports, and other documents. Maintained office files, coordinated mail, and ordered office supplies. Made certain the office remained organized and running smoothly.