Customer Service Leader
Resume:
Kahlil E. Hargrove
Detroit, MI 48215
**************@*****.***
313-***-**** Cell/Main
Customer Service / Sales Floor Leader
Qualification Highlights
●A consummate professional with over 17 years of customer service experience, including 4 years in sales.
●Skilled in managing stressful situations, coaching and inspiring team members, and prioritizing tasks.
●Has a proven track record of exceeding expectations in customer service and sales, as demonstrated in his roles as Sales Center Supervisor and Patient Care Advocate II.
●He is proficient in various software programs, including MS Office Suite, Epic, and CarePlus.Kahlil holds a MI Chauffeur's License with a current DOT physical.
●Has a strong employment history, including roles at Home Depot Home Services, Henry Ford Health Systems, Comcast Corporation, and more.
●Kahlil received his education from The University of Phoenix and the United States Army School of Aviation Ops.
●Most impressive strength is rapport building, which enables him to motivate associates and foster their contribution toward overall team/company goals.
Professional Experience
Sales Center Supervisor
●Lead assigned sales team(s) in the attainment of Home Depot Home Services Flooring sales goals.
●Cultivates sales acumen through coaching of proven sales techniques.
●Help streamline call center operations when areas of improvement are identified to improve the customer experience and equip each agent with tools necessary to accurately and confidently assist internal and external customers alike.
●Hold oneself as an example of the embodiment of company core values and hold each agent accountable for operating within those guidelines outlined in official company operational standards.
●Ensure each associate is aware and afforded all opportunities to hone skills necessary to grow within the company and aspire to grow their brand as a professional.
Patient Care Advocate II
●Register all new patients to the Medical Records Database.
●Input all new patient insurance information into the hospital mainframe and verify patient eligibility.
●Use Careplus & Epic to access patient medical, demographic, & scheduling information.
●Comply with all State and Federal guidelines regarding patient confidentiality.
●Resolve patient issues regarding special accommodations and complaints.
●Expedite all unresolved, escalated issues to the Service Excellence Team and/or supervisor.
●Communication liaison between patient and physician staff and vice versa.
●Maintain departmental physician and mainframe files.
Employment History
Tow Truck Driver
United Towing, Dearborn, MI
12/2023 - 8/2024
Customer Service & Sales Supervisor / Call Center
Home Depot Home Services, Southfield, MI
8/2018 - 2/2022
Chik-fil-a Customer Service Agent (Call Center) - Contract
Sertec Corp. - Customer Service Dept., Atlanta, GA
4/2013 - 7/2018
Patient Care Advocate
Henry Ford Health Systems, Detroit, MI
06/2011 - 03/2013
Technical Service Executive
Comcast Corporation, Alpharetta, GA
04/2008 - 07/2010
Business Customer Service and Sales Support Agent
Equifax Information Systems, Atlanta, GA
04/2006 - 10/2006
Customer Service Representative
Verizon Wireless, Southfield, MI
03/2005 - 11/2005
Education
●University of Phoenix, Southfield, MI
●United States Army / School of Aviation Ops, Fort Rucker, AL
Contact this candidate