Human Resources Employee Relations

Dawn Schuster

HR Business Partner & Organizational Strategist

314-***-**** • ************@*****.*** • Union City

Summary

Human Resources Leader and Change Agent with 20 years of experience focused on strategic business partnerships and recognized for consistently generating innovative business solutions aligning HR goals with organizational objectives. Proven expertise in developing and enacting HR strategies, programs, and policies that promote employee and corporate growth, reductions in turnover, and improved performance issues. Motivational group pioneer open to working with all levels of administration inside both union and non-union situations. Advanced experience in implementing Innovative HR Initiatives, and with proven Organizational & Team Leadership expertise.

Education

MA, Legal studies

Webster University

St. Louis, MO

BA, Social Sciences

Webster University

St. Louis, MO

AA, General Studies

St. Louis Community College, Meramec

St. Louis, MO

Certification

Paralegal Certificate

Areas of Expertise

Human Resources Change Agent

Strategic Business Partnerships

Innovative Business Solutions

Operational Efficiency

Sales & Commercial Banking

Payroll Administration

Corporate Lending

Commercial & Market Analysis

International Accounts

Team Leadership & Delegation

Management Training

Staff Development & Growth

Employee Turnover Reduction

Talent Recruitment & Retention

Performance Improvement

Union & Non-Union Environments

Client Acquisition & Satisfaction

HRIS Systems & EEO Laws

Accomplishments

Successfully realigned recruitment strategy to develop a strong pipeline of candidates.

Fully integrated a world-class management training program to enhance leadership skills and performance.

Achieved a significant reduction in employee turnover rates.

Key member of the Leadership Team for establishing the IBM Columbia Delivery Center, earning the Flag of Freedom award for commitment to hiring veterans.

Led HR department transformation from 'Administrative' to 'Strategic Business Partnership' to drive business initiatives and stimulate company growth.

Pioneered and managed a full-service HR department, building solid partnerships with key stakeholders.

Received commendation for streamlining HR operations and HRIS systems, leading to increased efficiencies and reduced errors.

Defined effective hiring policies and practices compliant with EEO laws, including customized employment applications and behavioral-based interview protocols.

Successfully resolved Union issues in a 24/7 plant operations environment.

Built and organized an effective HR department in a unionized manufacturing facility, supporting 8 divisions with scalable infrastructure and best practices for rapid growth and strategic objectives.

Professional Experience

Spoke Logistics, Union City, TN September 2023 – Present

Account Manager

Provide superior domestic surface transportation services to 250 branches in my territory, with an emphasis on service excellence and delivery, client relationship and cost management, for supplier of custom delivery solutions.

Prepare and present effective cost savings to each account, ensuring alignment with their purchasing requirements.

Provide oversight for account-related documentation and regulatory compliance including invoicing and accounts payable and receivable administration.

Address contractor and branch issues, to ensure that resources are utilized to implement actionable strategies.

Demonstrated timely and responsive support for customers' real-time needs.

Generated new business at 5 new branches (valued at $105k+/-) within the first 6 months of employment.

Grainger, St. Louis, MO January 2021 – September 2023

Field Account Representative

Managed strategic and implementation needs for business-to-business distributors of MRO supplies and related products in the district. Maintained consistent account and customer contact, recording follow-up details in Grainger's CRM.

Developed and presented the "Grainger Value Proposition" to each account, ensuring alignment with their purchasing requirements.

Created and executed a territory plan, optimizing call routes and achieving sales performance targets.

Proactively drove sales with each account, utilizing various communication channels to maximize purchasing through all sales/service channels.

Fostered and extended productive and mutually beneficial relationships with customers.

Demonstrated timely and responsive support for customers' real-time needs.

Harris Computer, St. Louis, MO April 2016 – December 2020

Professional Services Consultant

Served as the Project Manager for all projects and played a pivotal role in Change Management processes, catering to HRIS/Payroll needs for Local Government Municipalities nationwide. Compared Payroll/HR Analyses for data conversion, implementation documentation, and reporting purposes.

Conducted Business Process Reviews with customers, gathering design specifications for implementation services across multiple municipalities.

Facilitated Implementation and training of a comprehensive HRIS/Payroll Innoprise System with an Employee Self Service Portal and Applicant Tracking.

Served as a Knowledge Expert during development calls for new functionality, testing, enhancements, and bug fixes.

Independent Human Resources Consulting August 2011 – April 2016

Strategic Business Partner

Provided strategic and operational Human Resources direction for various corporate clients, including ASCENSION Health, Myrtle Hilliard Davis Comprehensive Health Centers, IBM, Wells Fargo Advisors, and Summit Distributing. Championed HR and Payroll functions for union/non-union workforce, including recruitment, employee surveys, deduction remittances, FSA administration, compliance, payroll processing, and internal policy creation.

Achieved significant improvements in hiring and talent development, reducing attrition rates.

Exceeded daily minimum conversions by 60% and completed high-profile client account information conversions ahead of schedule with 100% accuracy.

Established HR as a Strategic Business Partner by aligning with corporate goals and strengthening stakeholder partnerships.

Successfully rebuilt and transformed the Human Resources Department for clients, aligning with business objectives.

Ensured seamless data transfer into new systems during acquisitions.

Implemented extensive onboarding protocols, updated employee handbooks, and revised job descriptions.

Streamlined payroll reporting with new time and attendance programs as a Subject Matter Expert for FMLA policies.

Clayton Corporation, Fenton, MO February 2014 – September 2014

Human Resources Employment Manager

Spearheaded HR and Employment services program for a major Global Manufacturing Organization, overseeing Associate Relations, Communications, Training, EEO/AA, Safety, Health, Security, Reward Programs, and Recruiting. Administered a comprehensive HR Policies & Procedures audit, adhering to current laws and regulations.

Led end-to-end recruiting activities, from job posting to onboarding, streamlining talent acquisition processes and policies in compliance with EEO laws.

Defined a business case for the acquisition and implementation of a new HRIS, researching impact on payroll, accounting, and training departments. Presented cost savings analysis with ROI to C-Suite for final approval.

Redesigned job descriptions, pay policies, salary ranges, merit guidelines, and bonus structures across the organization to align with hiring procedures, establishing infrastructure and best practices.

Developed effective processes for sourcing, qualifying, and tracking candidates, conducting initial screenings, and assisting in Performance Based Interviews and Wilson's Learning Assessments.

Formulated entirely new Employee Handbook, providing crucial information for new hires.

Ceridian Corporation, St. Louis, MO February 2006 – October 2010

HR/Payroll Customer Service Business Analyst

Executed comprehensive HR, Finance, Benefits, HRIS, and Training Support to over 100 clients, serving as the primary HR and Finance consultant for 15 key customers and leading a team of 12 direct reports across various disciplines. Administered compensation and employee satisfaction surveys, presenting trends to management.

Independently managed and processed payrolls, generating monthly revenue of $50k.

Pioneered rebuild of positive partnerships by exemplifying professional customer service actions and follow-through, retaining numerous clients and winning the STAR Award for consistently outstanding customer service.

Selected as a presenter at "Insights," a Ceridian learning conference aimed at educating existing customers on Ceridian products and attracting prospective clients.

Enhanced customer communication and satisfaction procedures - which was ultimately adopted company-wide, augmenting client relations and overall satisfaction.

Additional Experience

Adjunct Professor, Allied College, Earth City, MO

Human Resources Director, Moore Autoplex, Ellisville, MO

Human Resources Manager, Excel Manufacturing (Cargill), Beardstown, IL

Professional Affiliation

Society of Human Resource Management (SHRM), Member

Community Service

The Women's Safe House, Volunteer

Habitat for Humanity, Volunteer

Phi Theta Kappa, President/Vice President

Contact this candidate