Customer Service Data Entry

William Johannesen

******@*****.*** • Willow Springs, NC • 919-***-****

Customer Service Administration

Dynamic professional with proven customer service experience and technical computer expertise. Leverage solid time management, multi-tasking, and communication skills to ensure assignments are completed accurately and efficiently. Dedicated team player with a strong work ethic and notable interpersonal abilities. Able to adapt quickly to change and thrive in fast-paced, dynamic environments.

•Customer Service Liaison

•Technical Support

•Process Improvement

•Fault Finding & Troubleshooting

•Diagnosing & Testing

•Health & Safety Adherence

•Cross-functional Collaboration

•Team Leadership & Training

•Time Management

Career Experience

Hertz-Fleet Clerk/ RDU Airport, Raleigh NC 4/2021 -1/2025

Coordinate activities required to make vehicles rentable, registrations,inspections as well as execute and complete these tasks along with admin duties, data entry and response to company emails.

Inventory vehicles, placing required asset control stickers, assisted with lot staging and car movement, based on status, preparing vehicles for car auctions or private sales.

Scooter Mechanic/Warehouse Operator, Lime, Raleigh NC 9/2019 – 3/2021

Leverage technical expertise in performing an array of tasks requiring high analytical skills, i preventive maintenance on fleet of 500 battery-powered scooters. Closely follow ensure completion of multiple projects within planned timeframes and project specifications.

Accomplished objectives by accurately receiving and distributing inventory, planning deliverables, and organizing warehouse. Boosted efficiency while leading special recycling programs finalized ahead of schedule.

Receiving Agent, Classical Elements, Morrisville, NC 6/2015 - 9/2019

Undertook a multifaceted role involving sorting of hardware and fabric shipments. Maintained safety regulations when moving stock of products using forklifts and pallet jacks. Coordinated a high volume of tasks requiring strong time management abilities, such as checking products to identify defective products and escalating parcels for immediate shipment.

Orchestrated successful relocation of receiving process to a closer location.

Operated heavy machinery and power tools in a safe and effective manner while minimizing risk of injury and property damages.

Optimized operational efficiency by organizing products on shelves for easier order picking.

Delivery Driver, Insomnia Cookies Square Rabbit, Raleigh, NC 5/2010 -6/2015

In consecutive roles, rendered reliable transportation while making effective use of driving techniques and following established routes and timetable standards.

Delivered excellent customer service by promptly responding to inquiries regarding purchases and setting up orders according to customers’ instructions.

Additional Experience

Bartender (2008 to 2009) Kaze Japanese Steakhouse, Garner, NC

Head Bartender (2004 to 2008) Xios Café Apex, NC

Security Detail/Bartender (1999 to 2003) Silver Saddle / Silvers Nightclub Raleigh, NC

Education

A+ Computer Certification

Wake Technical College, Raleigh NC

Network + Certification

Wake Technical College, Raleigh NC

Professional Training

US Army-Honorable Discharge

Forklift Certification

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