Salesforce Administrator Systems Engineer

Jorge Torres-Hinojoza *******-******@*******.*** LinkedIn Salesforce Trailhead Phone: 630-***-****

Experience

Salesforce Administrator / Developer

Instant Connect. January 2023 -November 2023 Chicago

Worked on Data Management to improve data implementing rules and automate business processes.

Worked within an agile environment utilizing Jira

Utilizing Jira Software to create, Stories, issues, plan Sprints & Distribute Task.

Formulating custom reports to create and provide activity performance metrics.

Maintain and Configure Permissions and User access for Portal Access.

Integrated Custom Objects for sales process optimization, and Customization Sales Cloud to display customers detail information.

Assis in training of new users, Create role, Permission sets, Profiles, groups, Custom Objects, Custom fields.

Salesforce Administrator / Developer

STA Group – TIDAL. March 2018 – January 2023 Chicago

Utilized Tidal Sockets to implement REST API calls that synchronize CRM applications.

Migrated SuiteCRM to Salesforce environment.

Worked within an agile environment utilizing Jira Software to plan, prioritize and manage workloads.

Lead the development and maintenance utilizing open-source solutions focused mostly on PHP of new APIs for integrating with SuiteCRM and JIRA tickets System.

Deploy the developed code from Sandbox to Production using inbound and Outbound change sets.

Created Community Implementations to enable user for automated service.

Generated custom filters to extract specific information.

Utilized S-Docs file to capture information from Customer and Users.

Customized Salesforce Platform including Service Cloud using Apex, HTML and JavaScript for the UI.

Customized Slack integration utilizing Apex and Flows.

Design Email Templates, Invoice Template and Slack Channels.

PHP Web Developer

MyConsulting Company -ICC International Code Council January 2017 – March 2017 Chicago area

Implemented technology for a modern, digital process to support the organization and the code development process.

Utilized open-source solutions focused mostly on PHP (Symfony, WordPress, Joomla) on RHEL for the backend, with MySQL as the primary database of most applications, and a mix of jQuery, Angular, React and straight JavaScript in the front-end.

PHP Web Developer

Etech360 October 2016 – December 2016 Northbrook, IL

Used comprehensive knowledge of current web technologies and best practices to translate UI designs and workflows into working interactive applications and experiences.

Worked with other departments to define/refine project requirements, scope development effort, and provide reliable estimates.

Performed scalability and performance analysis as needed.

Created technical designs for application features and associated documentation.

Worked to improve quality and efficiency by evaluating standards and suggesting improvements.

Verified implementation across multiple browsers and operating systems.

Participated in departmental process improvement initiative.

Environment: PHP, HTML/CSS, JavaScript, jQuery, AJAX, MySQL, LAMP, MVC Framework, CodeIgniter, Git.

Web Developer

American Spirit Data Solution July 2013 – October 2016 Lisle, IL

●Processed data request and supported reporting and development initiatives.

●Worked with Project Manager, Business Analysts, Technical Architects and Application Designers to help define data requirements.

●Performed data migration, as well as imported and exported data from SQL Server.

●Developed PHP and JavaScript code for intranet Websites.

●Learned Google technologies such as Google Maps, Google graphics.

●Wrote complex SQL queries to update databases, created reports and store procedures.

●Developed and produced PHP files.

●Created marketing applications using WordPress to generate sales leads.

●Environment: WordPress, HTML, LINUX, (Terminal Cygwin), MySQL, Apache, PHP, JavaScript, CSS3, HTML, Bootstrap, Amazon AWS, Laravel.

Education Skills

Bachelor of Science in Computer Science, Configuration and setup, Flows, Workflows,

Minor Telecommunications Data and File Storage, Roles, Profiles, Global Action,

Universidad Vasco de Quiroga, Mexico Sandbox, Formulas, Validations Process Builder,

2005 – 2010 Page Layouts, Fields, Custom Objects, Page layouts,

Fields, Custom Objects, Email Templates,

Achievements Email Alerts, Sales Cloud, Service Cloud, MobilApps.

Sales Process:

2024 Paratriathlon National Champion Opportunity, Paths, forecast impact,

2023 3rd Place Paratriathlon National Championships Productivity, Dashboard, Leads,

2023 3rd Place Americas Triathlon Para Cup Campaign management.

2022 2nd Place Paratriathlon National Championships Data and Analytics Management:

Importing, Updating, Transferring, Exporting,

Backing up data, Data Validation.

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