Customer Service Business Development

Nicole B r i nson

Raleigh, North Carolina 919-***-**** **********@*****.***

Customer Service & Sales Specialist with over 10 years of experience in consultative sales and customer relationship management. Demonstrates expertise in driving revenue growth through strategic upselling and exceptional service, consistently exceeding sales targets. Proficient in Salesforce and known for tenacious follow-up, aiming to enhance customer satisfaction and achieve business objectives.

E x perience

03/2024-Present

Business Development Coordinator Workscapes Office Environments Raleigh NC

• Cultivates client relationships for commercial office relocations, ensuring seamless transitions.

• Secures new business, enhancing company visibility in competitive markets .

• Identifies potential office furniture sales, contributing to revenue growth.

• Streamlines installation processes, improving efficiency and client satisfaction

• Collaborates with teams to address client needs, resulting in positive feedback. 09/2023 – 03/2024

Sales Support Specialist SolaWave Inc Remote (Seasonal)

• Expert in SolaWave skincare devices and products, ensuring top-notch customer interactions.

• Managed inquiries via chat, phone, and email, enhancing customer satisfaction.

• Identified upsell opportunities, boosting revenue from both new and existing customers, consistently exceeding monthly sales quotas by 20%. 02/2021 - 09/2023

Booking Agent 7 Figure Aesthetics Remote

• Scheduled medical spa appointments, personalizing customer experiences and ensuring smooth booking processes.

• Managed inquiries via chat, phone, and email, enhancing customer satisfaction and maintaining a 90% satisfaction score.

• Followed SOPs for booking protocols, consistently exceeding performance KPIs related to appointment scheduling and client follow-up.

• Developed and maintained a robust pipeline of customers through proactive follow-up communications, effectively nurturing leads and increasing conversion rates. 10/2018 - 04/2020

Customer Service Representative Anglins Insurance Agency Raleigh NC

• Built strong customer relationships and provided detailed service assistance.

• Enhanced customer relations, increasing client base through exceptional service.

• Collaborated with agents to align marketing efforts, boosting client engagement.

• Designed service strategies that led to notable client acquisition improvements. 10/2014 - 10/2017

Business Development Coordinator Hannan Imports Raleigh, NC

• Monitored leads and ensured prompt follow-ups for service and sales inquiries.

• Enhanced appointment success with data analysis, consistently meeting KPIs.

• Utilized metrics to improve service and sales inquiry responses, achieving measurable results. S k i l l s

Tenacious Follow-Up, Strong Communication Skills, Customer Relationship Management, Salesforce Proficiency, Superior Organization, Consultative Sales Strategies, In-Depth Product Knowledge, Self- Motivated & Driven

Education

North Carolina Central University

Business Administration (Minor: Textiles and Apparel) Enrolled January 2007 A c t i v i t i e s

Literature • Upcycling• Sewing • Yoga • Travel

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