Customer Service Office Manager
Resume:
Ann Philippi
Coon Rapids, MN 55433
***********@*****.***
OBJECTIVE
To obtain a position where I can provide outstanding support to fellow co-workers, clients and vendors. I have gained many skills through eight years of experience by exceeding expectations and challenges in diverse roles including, office manager, production operator, customer service, scheduling, leadership, and working independently or as part of a team.
EXPERIENCE
Hana April Inc. 15161 Technology Dr. Eden Prairie, MN 55344
-Office Manager
November 2023-Present
●Lead and supervise employees and contractors.
●Manage payroll, banking transactions, invoicing, payments, and event timelines using QuickBooks or Bill.com.
●Track expenses and refunds with Expensify
●Coordinate daily tasks and event planning through Monday.com.
●Greet and assist vendors and clients.
●Deliver excellent customer service and manage inbound calls.
●Create outbound communications for clients, vendors, and service partners.
●Oversee ordering and returns of event-related items.
TE Connectivity, 5015 Cheshire Pkwy N. Plymouth, MN 55446
-Production Operator II
April 2017 - 2023
●Clean, set-up, and tear down extrusion tooling according to approved parameters for the item to be manufactured.
●Manage inventory levels of extrusion tools and tooling.
●Work within budget constraints and production goals.
●Maintain a clean and organized work area.
●Train on new operations, run new part numbers, and support extrusion lines as needed.
●Execute equipment preventative maintenance.
●Supporting the quality team as needed with inspection procedures.
●Complete and submit all completed paperwork or electronic data entry according to GDP (Good Documentation Practices).
●Confer with supervisors and management to address and resolve problems or complaints.
●Collaborate with technicians to repair equipment or improve quality initiatives to enhance line production operations and processes to assure the quality of all products.
●Has a strong sense of personal accountability, conflict resolution, collaboration and flexibility.
Aerotek, 4000 Lexington Ave. N. Unit 200, Saint Paul, MN 55126
-Temporary Staffing Company
September 2016 - April 2017
Staffed as a Production Operator at TE Connectivity (current position above). Hired as a permanent staff member in April 2017.
●Follow GDP (Good Documentation Practices) guidelines for document management and control designed to help companies in regulated industries meet required quality standards.
●Maintaining a clean workspace.
●Working within budgeting constraints.
Indrotec Staffing and Workplace, 17 N. Washington Ave. Unit 400, Minneapolis, MN 55401
-Temporary to hire Assembler at Medtronic 7611 Northland Dr. N. Brooklyn Park, MN 55428
January 2015-August 2016
●Communications with technicians regarding equipment.
●Meeting department production goals
●Follow GDP (Good Documentation Practices) guidelines for document management and control designed to help companies in regulated industries meet required quality standards.
●Cleaning and maintaining workspace
●Coaching and Mentoring a team of 10 employees
REFERENCES
References are available upon request.
SKILLS
QuickBooks - Beginner
Google Sheets
Office Administration
Office software
Filing System
Policy & Procedure
Research
Employee supervision
Event planning
PERSONAL SKILLS
Comfortable working in a team or independently
Problem Solving
Organization and Time Management
Attention to detail
Integrity
Communication
Customer Service
Data Entry
EDUCATION
West Lutheran High School, 3350 Harbor Ln. N. Plymouth, MN 55447
-High School Diploma
August 1999- May 2003
North Hennepin Community College, 7411 85th Ave N. Brooklyn Park, MN 55445
-Some college credit towards A.S. degree
June 2003 - December 2003
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