Customer Service Store Manager

Shantel Taylor

**********@*****.*** 504-***-**** Powder Springs, GA

SUMMARY

Dynamic retail leader with 20 years of experience seeking Store Manager role. Proven track record in managing store

operations at Express and Rue 21, driving sales growth by up to 20% through strategic initiatives and team leadership.

Skilled in inventory management, staff development, and customer service excellence, with strong ability to analyze

data and make informed decisions.

WORK EXPERIENCE

Walmart Houston

Coach May 2024 - Feb 2025

+ Led and motivated a team of associates to achieve sales targets and enhance customer satisfaction, while

implementing strategic initiatives to improve operational efficiency and foster a positive work environment.

Express

Store Manager Jun 2023 - Feb 2024

Managed store operations encompassing sales, inventory management, staffing, and customer service, achieving a

15% increase in overall sales within the first year.

Led and motivated a team of 20+ employees by conducting performance evaluations, providing feedback, and

implementing training programs to enhance team performance.

Optimized inventory control processes to reduce stock loss and collaborated with the marketing team to develop

and execute promotional campaigns, boosting foot traffic and brand awareness.

Rue 21

Store Manager Oct 2022 - Jun 2023

Directed store operations, encompassing sales performance, inventory management, and customer service

initiatives, achieving a 20% increase in year-over-year sales revenue.

Recruited, trained, and mentored a high-performing team of over 20 employees, conducting regular performance

evaluations and providing coaching to enhance productivity and engagement.

Implemented cost-control measures and optimized staffing schedules to improve operational efficiency and reduce

overhead costs.

Walmart

Assistant Manager Feb 2004 - Jun 2022

* Supported daily operations management, including supervision of sales floor activities and staff.

* Contributed to the creation and execution of sales strategies, achieving revenue targets and key performance

indicators.

* Conducted inventory audits and implemented measures that reduced shrinkage and enhanced stock accuracy.

* Trained and mentored new employees to uphold service standards and enhance product knowledge.

EDUCATION

John McDonogh High School New Orleans

High School Diploma, General Education May 1994

SKILLS

Strong Leadership and Team Management Skills ¢ Proficient in Sales Forecasting and Budget Management * Excellent

Communication and Interpersonal Skills * Sound Knowledge of Retail Operations and Merchandising * Ability to

Analyze Data and Make Informed Decisions * Proficient in Microsoft Office Suite and POS Systems

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