Customer Service Care
Resume:
Brittnaie Brown
Charlotte, NC *****
**************@*****.***
Excellent verbal and written communication skills; Professional in attitude, appearance, and performance; Reliable, Trustworthy, and punctual; Extremely organized and able to multi-task; Patient when dealing with customers and able to handle stressful situations with ease; Strong technical and troubleshooting skills.
Authorized to work in the US for any employer.
Work Experience:
Qvc – Customer Care/Order Entry- Remote- June 2022 to Present Answering inbound calls, assisting customer with processing online orders and providing efficient customer services solutions. Maintaining and meeting quality goals monthly with an above average score.
Tisun- Hair Consultant- Charlotte, NC – February 2023 to Present Enhancing the beauty confidence of women of all ages. Assist all customers with any beauty or skincare needs and provide an exceptional experience while shopping. Spectrum- Customer Service Representative - Charlotte, NC- February 2020 to May 2022 Provide over-the-phone account and payment support services, while educating customers about options related to billing rates. Assess customers’ needs and express alternative ways to lower rates to retain customer interest in the services.
Amazon- Delivery Driver - Chesapeake, VA- April 2018 to October 2019 Deliver packages at a fast pace to customers in residential neighborhoods using a company vehicle, returning the vehicle in the same condition in which it was assigned. METLIFE-Customer Service Consultant- Chesapeake, VA- June 2017 to April 2018 Provide quality customer service to inbound callers; Assists policy holders with accessing their policies online, filing claims and making payments to their insurance policies. Artfx- Warehouse Reciever- Suffolk, VA- October 2016 to December 2017 Pulled and packaged merchandise for shipment; Adhered to company goals for quality assurance and accuracy; Assisted in inventory control of merchandise. Capital One- Customer Support - Chesapeake, VA- October 2013 to August 2015 Answered inbound customer calls; Assisted customer with questions about billing charges and payments; Investigated customer disputes and escalated calls to appropriate department. Education
Centura College-Medical Assisting - Chesapeake, VA April 2018 to July 2019 Indian River High School- High school Diploma - Chesapeake, VA September 2008 to June 2012 Skills
• Customer Care
• CSR
• Call Center
• Customer Service
• Customer Support
• Delivery Driver (Less than 1 year)
• Technical Support (6 years)
• Help Desk
• Packaging
• Operating Systems
• Communication Skills
• Microsoft PowerPoint Certifications
• Driver's License
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