Customer Service Client Relationship

OMOLARA DUROJAIYE

*****, ******* ******* ****, ***** Marlboro,MD,20772

240-***-****

****************@*****.***

OBJECTIVE

To use my skills in conflict resolution and behavioral psychology to motivate myself and company staff to efficiently and excellently execute set company vision and objectives.

SKILLS

·Excellent communication and time management skills.

·Confident and poised in interactions with individuals at all levels.

·Ability to research, organize and maintain files, report and analysis.

·Ability to work on complex cases and situations and arriving at desirable results.

·Mediation/Conflict resolution.

·Social/Welfare Development.

·Client Relationship Servicing.

·Computer Proficiency {MS Word}.

EDUCATION

DEGREE • DATE EARNED • SCHOOL

BACHELOR OF ARTS IN CRIMINOLOGY & SOCIOLOGY 2011

Cleveland State University, Cleveland, Ohio

ASSOCIATES OF ARTS

Cuyahoga Community College, Cleveland Ohio 2009

EMPLOYMENT HISTORY

JAN 2019 – SEP 2024 ARIES COUTURE, MANAGER, LAGOS, NIGERIA

Ensured the delivery of outstanding customer service.

Recruits, train and developed a highly motivated team.

Overseeing the daily operations of the store making sure it runs smoothly and effectively.

Ability to improve customer satisfaction by delivering excellent services.

MAR 2014 - JAN 2019 DEPARTMENT OF FAMILY PROTECTIVE SERVICES, DALLAS, TX

Handled investigation of reported abuse cases.

Handled mediation between the accused and victims.

Oversaw the placement of abused victims in safe homes.

Shadowed CPS investigators.

Evaluated and addressed individual cases’ needs and concerns.

Managed caseloads and acted as an advocate on behalf of clients.

Managed thorough case history records and wrote detailed reports.

OCT 2013 – FEB 2014 UNITED STATES POSTAL SERVICES {USPS}

·Supervised & handled the timely scanning of mails.

·Sorted, processed and delivered mails.

·Operated various postal equipment and managed general and routine postal services administrative duties.

SEPT 2005 - AUG 2012 SUBWAY, ASSISTANT MANAGER, EAST CLEVELAND, OHIO

·Supervised and enforced sanitation, health, and safety standards in work area.

·Excellent time management and organizational skills.

·Provide excellent service to customers.

·Effectively worked with team members to provide customers with excellent services.

·Utilize effective communication skills while taking orders with a friendly attitude.

·Highly competent in directing and coordinating activities of people.

·Handling enquiries and complaints by phone and mail.

·Processing orders and tracking deliveries, managing accounts and billing, handling checks and payments.

JAN 2003 - FEB 2005 AJ MINI MART, CASHIER, EAST CLEVELAND, OHIO

·Worked independently.

· Able to solve and handle difficult situations.

·Extremely organized with ability to focus on job at hand.

·Highly reliable self-starter with common sense, positive attitude and excellent work ethics.

VOLUNTEER EXPERIENCE

MAR 2014 – APR 2015 DEPARTMENT OF FAMILY PROTECTIVE SERVICES

APS INVESTIGATOR {Adult Protective Services}

·Handled investigation of reported abuse cases

·Handled mediation between the accused and victims.

·Oversaw the placement of abused victims in safe homes.

2012 JESUS HOUSE, DALLAS TEXAS {NGO}

SPECIAL NEEDS TUTOR

Drew up and initiated a learning curriculum for the special needs children between ages 6-16years.

CHILD PROTECTIVE SERVICES {CPS}

Shadowed CPS Investigators

Investigated child-abuse cases.s

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