Program Manager Senior
Resume:
Anchal Karnwal
******.***********@*****.***
Senior Program Manager
14+ Years of Expertise in Global Technology Delivery, Program Strategy, and Cross-Functional Leadership.
● Accomplished Senior Program Manager with over 14 years of comprehensive experience in strategic planning, implementing complex programs, delivering global technology initiatives.
● Proven expertise in driving and executing cross-functional programs that align with organizational goals while maintaining standards of excellence in quality, performance, and stakeholder satisfaction across the full product lifecycle on a global scale.
● Known for building strong, results-oriented teams that deliver solutions in line with business priorities.
● Worked at companies like Infosys, TCS, CVS and DELL EMC and was certified in ITIL, RSM, RPO. Work Experience
Dell Technologies Nov 2022 – Oct 2024
Program Manager/Scrum of Scrum of Scrum Lead
Led a successful delivery of Dell’s new product launch called Object Scale, an enterprise level software defined solution for object storage from concept phase to launch. Product was launched as 3 deployment models: as an Application, as a Software Bundle, and as an Appliance.
• Led a successful program delivery for a new product launch. Practiced OLP (Object Lifecycle process) phases
(Concept, Define, Plan, Develop and Launch) alongside Agile methodologies.
• Strategically formed a comprehensive program delivery plan based on iterative release cadences, payload and resource availability, dependencies, facilitating streamlined execution and optimal resource utilization.
• Partnered closely with multiple stakeholders including Product Managers to finalize program requirements, crafting the program functional plan that included clear milestones and timelines. Ensured alignment among all stakeholders by effectively bridging gaps in understanding, finding a common ground for shared objectives and tracking progress to achieve business goals.
• Prepared and presented detailed weekly executive reports, highlighting project status, key achievements, impediments, and risks. Prepared and maintained other reports and release level dashboards(requirements, defects, defect burn-downs, trend charts, velocity charts, impediments etc) using Eazy BI and Jira tools.
• Provided mentorship to team leads in setting sprint goals, tracking progress, and addressing risks, fostering a high-performance culture centered on continuous improvement.
• Maintained open communication and collaboration with cross-functional teams and executive leaders including Quality, Documentation, Services, Licencing, Marketing leads for transparency, alignment on program progress and help everyone stay aligned on the common goals and objectives
• Created and maintained a detailed risk register, outlining clear mitigation and contingency plans. Instilled a proactive approach within the team to capture impediments early, minimizing disruptions to project momentum.
• Effectively managed interdependencies between teams and external projects, ensuring early identification and resolution of potential issues and risks to maintain project momentum. Worked with external teams ensuring all the release related requirements are included in their releases that map to our timelines.
• Ensured delivery artifacts are prepared, reviewed and approved including - product’s requirement document, release notes, product related guides, quality charts, project plan etc.
• Monitored and upheld high standards of program performance and quality metrics, ensuring all deliverables met or exceeded business expectations, thereby enhancing organizational satisfaction.
• Chaired weekly Shiproom(Scrum of scrum of scrum) cadence and other cross functional team meetings including defects triage, risks and impediments, hardware needs, security compliance etc. ensuring all risks and concerns are proactively identified and addressed.
• Collaborated with the CICD and Pipeline teams to identify potential issues that may delay code merges. Ensured reviews are timely done and approved avoiding any late commits and merges. Reviewed and validated all artifacts and postings uploaded on the product release site.
• Worked with System Test Lead to review and approve the Master Test plan. Ensured it included features to be tested, test strategy, testing type, testing techniques, test results tracking, planning risks and contingencies, environmental needs, schedule, responsibilities, final test run, code coverage and approvals.
.
CVS Health Jan 2018 – Oct 2022
Project Manager/Scrum Lead
CVS Health is one of the nation's leading pharmacy and pharmacy benefit management (PBM) companies providing comprehensive prescription benefit management services to over 2,000 health plans, including corporations, managed care organizations, insurance companies, unions, and government entities.
• Drive Agile teams through product framing and discovery, including defining business KPIs, product vision, and other activities by working closely with architects, engineers, and enterprise teams. Assign tasks based on the skillset and efficiency of the team member.
• Manage and coordinate execution of technical cross functional projects from initiation through release using Scrum methodologies. Identify and appropriately document and escalate risks, issues, impediments to technology delivery. Help the team resolve the defects and identify workarounds ensuring smooth delivery of the project.
• Manage daily IT discussion calls with the team to discuss technical solutions of the code changes.
• Engage with Business Stakeholders and understand their needs and identify appropriate solutions.
• Coordinate and work within Business units to prioritize, plan and execute the development schedule and deployment timelines.
• Monitor and maintain dependency plans within sprints and other teams/external projects to ensure potential issues are resolved. Keep track of all the communications, commitments, team progress and remove any roadblocks ensuring all the commitments are met.
• Experience in facilitating daily stand ups, User stories estimation and other scrum ceremonies using agile tools and ensuring the team is maturing with time and learning from the past.
• Collaborated closely with product owners on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria were agreed upon and stories were ready for sizing.
• Have understanding of BI and collaborated with downstream Data lake application teams in generating data using BI tools.
• Facilitate regular meetings with the tech leads to discuss items like plan of action, any push backs from anyone, progress of the team, delivery plans. Prepare and publish weekly progress reports for the higher management using Eazy BI. Foster and develop strong relationships between the members of the team to deliver deliverables efficiently and effectively.
CVS Health Oct 2011 to Dec 2013
Project Manager
Adjustment Reverse & Resubmit: This system deals with adjusting the claim which is paid incorrectly or Med D adjustment. The Med D claims being adjusted are required to be adjusted as CMS compliance within 45 days. These generally involve adjustment because of members moving from one group to another. This process is one of the critical applications for CVS. Adjustments are true financial transactions used to correct claims payment errors. It is important to research a claim thoroughly before making an adjustment as an incorrect adjustment may have a serious impact on future claims. Different types of adjustment processes are RO, RR, RRCR, RRMR, and PT.
• Schedule a project kickoff meeting with business and other stakeholders.
• Review customer requirements for any dependencies, known risks, plan and coordinate deliveries.
• Develop and manage a detailed project schedule and work plan.
• Worked with Business Analyst to deliver business requirement documents.
• Schedule regular project status meetings to keep track of the team's progress/timeline and resolve or mitigate any issues or risks. Measure project performance to identify areas for improvement.
• Manage project plans on a daily or weekly basis to keep track of the progress.
• Manage all risks and issues and take corrective actions. Analyze and troubleshoot delivery issues in a timely fashion. Coordinate projects and their interdependencies.
• Worked with the Solution Architect for an estimate of the project.
• Manage and track the project progress in Rally and provide access to the team members to log their progress.
• Assign and manage clarity allocation of the resources based on the hours estimated for their effort.
• Prepared weekly status report and Executive summary Report. Involved in the peer review meetings, walkthrough and sign off meetings.
• Prepare an Executive status report (to see the project health) and plan accordingly to keep the project green.
• For any risks or project turning Red, schedule a meeting with the team to understand the reasons and prepare a strategy to overcome those issues, bring the project back on track and keep track of it daily.
• Utilize industry best practices, techniques, and standards throughout the entire project execution. Tata Consultancy Services Oct 2006 – March 2011
Client: Elli Lilly
Developer
● Analysis of Source, Requirements and Identification of required dimensions and facts from the Database.
● Developed Mapplets using corresponding Sources, Targets and Transformations.
● Analyzed, PL/SQL code as a part of ETL Process.
● Designed Informatica transformations for loading data from various sources like flat files/ ODBC sources.
● Identified business rules for data migration and Perform data administration through data models and metadata.
● Designed new database tables to meet business information needs. Designed Mapping document, which is a guideline to ETL Coding.
● Worked with Source Analyzer, warehouse designer, Mapping Designer, and Reusable Transformations.
● Using Informatica Designer designed Mappings that populated the Data from Source to target.
● Executed sessions, sequential and concurrent batches for proper execution of mappings and sent email using server manager.
● Designed Informatica transformations for loading data from various sources like flat files/ ODBC sources. Environment: Informatica PowerCenter 8.6/8.1, Oracle 9i, Flat Files, UNIX Shell Scripting. Infosys Jun 2004 – Oct 2006
Trainee and Developer
● Worked as a Developer on Unix, PL/SQL projects.
Certifications
● ITIL Foundation, Registered Scrum Master, Registered Product Owner Education
● Bachelor of Technology in Computer Science, Purvanchal University, India. Skill Set
● Delivery Methods - Agile/Waterfall
● Tools - JIRA, Kanban, EazyBI, Confluence, Rally, Workday, Qtest, Structure Board, MS Project, MS Office, VIsio, Excel, Jenkins (Release Dashboard), Share point,Clarity
● Management - Strategic Program Management, Stakeholder Management, Risk Management, KPI Tracking, Backlog Management, Change management, Build Strong Relationships, Dependency Management, Interpersonal Skills, Operational Excellence, Executive Reporting, Problem Solving, Project Management Software, Leadership, Strategic Planning, Release Management, Influential Messaging, Guidance and Mentorship, Quality Assurance, Continuous improvement approach, Process Optimization, Exceptional Communication, Strategic Thinking, Decision Making Ability, Customer Focused mindset, Conflict Resolution, Decision making, Team Building, Leadership, Portfolio Management, Project Planning, Project Plans, Timelines, Quality control, BI.
Contact this candidate