Pharmacy Technician Customer Service

CHRISTIAN HOMAN

**** **** ** * * Bradenton, FL **209

619.2013.4449 * ***********@*****.***

PROFESSIONAL PROFILE

Detail-oriented professional backed by cross-functional administrative/clerical, customer service, and medical experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

•Possess strong interpersonal skills to communicate and interact with patients

•Well-organized to address priorities in a deadline-driven environment

•Function independently with minimal direction and guidance

REGISTRATIONS

State of Florida Registered Pharmacy Technician (RPhT) License # RPT107590

June 2022 - Present (Renewal December 2024)

EDUCATION

Ultimate Medical Academy - Associate of Science - Medical Billing and Coding

KEY QUALIFICATIONS

Medical Billing and Coding * ICD-10-CM * HCPCS * CPT * HIPAA Compliance * EHR/ EMR * Anatomy & Physiology * Medicare/Medicaid * Pharmacy Technician * Rx Sig Codes/Abbreviations * Medical Terminology

WORK EXPERIENCE

Walgreens Retail Pharmacy – Holmes Beach, FL June 2021 - July 2024

Registered Pharmacy Technician

•Fill prescriptions, place/receive drug stock orders, rotate inventory, out-of-date drug returns

•Administer in-store COVID-19 PCR and ID NOW virus tests

•Phone duties include but not limited to verify/update patient information, process/request refill requests

•Cashier functions, receive/verify prescription and insurance information, in a fast-paced environment, respond to questions from patients and/or refer to pharmacist when applicable, adhering to HIPAA guidelines

Full Time Homemaker – Bradenton Beach, FL June 2020-May 2021

Independent Contractor – Bradenton Beach, FL May 2010 – May 2020

Personal Assistant

•The employer was self-employed, and a bachelor: I took care of his finances, regarding information sent to his accountant, as well as travel and accommodation, reservations, etc. He also had several rental properties, for which I was the property manager. All maintenance and tenant/guest issues were directed to me, for attention.

Wood Dock & Seawall, Inc. – Cortez, FL July 2016 – February 2017

Administrative Assistant

•Prioritized and managed daily workload to meet construction deadlines, while providing excellent customer service

•Phone duties included scheduling owner/client appointments, inspector visits, etc.

•All data entry related to customer job information, billing, warranties, etc.

LaPensee Plumbing, Pools & Air, Inc. - Holmes Beach, FL Dec 2013 – Feb 2016

Plumbing Dispatcher

•Worked as part of a team, providing excellent customer care, while dispatching plumbers to service calls

•Maintained accurate client data, regarding service calls, warranties, and all contract work, as well as processed client payments

Coastal Cottages, L.L.C. - Anna Maria, FL January 2010 – January 2013

Senior Reservation Specialist

•Provided excellent guest services to those having various rental requirements, processing reservations, refunds, hosted guided area and property tours in some cases, as well as arranging catering/other services for special events

•Maintained accurate guest database, regarding property rental information, payments, special deliveries, etc.

ADDITIONAL EXPERIENCE

Dimensional Imaging, Inc. - Sarasota, FL February 2005 – October 2007

Insurance Verification / Prior Authorization Clerk/

Human Resources Director

•Verified all patient insurances & obtained required procedure prior authorizations, to ensure correct and timely billing, and reimbursements to facility

•Administrator for all HR policies and procedure implementations, processed payroll/ benefits for 25+ employees

•Revised employee manual for 401K and FSA benefits programs

•Worked directly with insurance brokers and accountants, ensuring timely and accurate group policy updates

•AP/AR for all vendors and contract laborers

•Personal Assistant to facility owner/director, regarding financials and confidential records

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