Supply Chain Customer Service
Resume:
Michelle Simonette Dmello
Mathias
Contact
***************@*******.***
Kuwait City
DOB: 30/10/1988
https://www.linkedin.com/in/michelle-
dmello-840816a1
Profile
Experienced logistics and supply chain management with a strong background in key account management and executive support. Expertise in optimizing processes, driving client satisfaction, and leading cross-functional teams to achieve business objectives. Passionate about improving operational efficiency and fostering long-term business relationships
Education
• Diploma in Logistics & Supply
Chain Management and
Procurement
• Bachelor of Commerce,
University of Mumbai, India
• Advanced Dip.in Media
Production, Wigan & Leigh
College, India
• AS and A levels (IGCSE),
Cambridge Junior College,
India
• Upper Secondary School,
Indian Community School,
Kuwait
Skills
Experience
July 2023 - Current
British Council – Kuwait (PART-TIME)
Supervisor / Invigilator
• Supervised IELTS examinations across multiple centers, ensuring compliance with British Council standards.
• Supervised and ensured the smooth administration of over 100 computer-based IELTS examinations across multiple testing centers in Kuwait, maintaining strict adherence to examination protocols.
July 2022 – June 2023
Super Life Trading Co. - Kuwait
Key Account Manager
• Maintained and developed strong relationships with 10+ key retail partners, resulting in increase in sales volume.
• Negotiated and secured contracts with enterprise clients, achieving a reduction in contract negotiation time.
• Coordinated logistics with multiple shipping companies, improving on-time delivery
• Led promotional campaigns, increasing product visibility across major retail outlets.
• Logistics Management
• Client Relationship
Management
• Supply Chain Coordination
• Negotiation
• Data Analysis
• Project Management
• Communication
• Team Leadership
• Problem-Solving
• Time Management
Certifications
• Diploma in Logistics & Supply
Chain Management
• First AID & CPR
• Fire Fighting (Kuwait Fire
Depart)
• Team Leading Skills
• White Belt in Six Sigma
• Yellow Belt Six Sigma
• Communication Skills
• Fraud Awareness
• Time management
• Advanced Excel
Languages
English – Advanced
Hindi - Intermediate
May 2021 – April 2022
Food Basics Company for Food & Beverages - Kuwait
Executive Assistant
• Played a critical role in the successful startup of Food Basics Co., overseeing administrative operations,
recruitment, and vendor management during the company’s initial growth phase.
• Developed and implemented financial tracking systems, including cash vouchers, asset management sheets, and receipt forms, which improved financial transparency and accuracy.
• Managed relationships with international suppliers, ensuring timely order fulfillment and reducing lead time.
• Abided with the Kuwait requirements for imports for documentation and liaison with Shipping companies for warehouse services and payments.
July 2013 - January 2021
Yusuf Ahmed Alghanim & Sons Co. W.L.L. - Kuwait
Business Administrator
• Utilized advanced Excel skills to maintain and track the budget for Alghanim Industries' real estate, leading to more accurate financial forecasting on a monthly basis.
• Maintaining annual Asset management
• Renewal of Maintenance & Annual contracts
• Creating Service Entries & Good received notes on SAP
• Tracking of released purchase order on SAP and coordinating with the respected vendor for purchase.
• Releasing payments to vendor on timely manner on SAP
• Tracking Daily maintenance reports, creating job orders
• Lasing with HR and Government relation officers to process residency renewals, transfer of residency, salary discrepancies, annual leaves, sick leaves etc.
• Tracking Over time on monthly basis and coordinating with HR for payments
• Organizing quarterly, half yearly and annual team gatherings 2013 - 2014
British Council – Kuwait (PART-TIME)
Supervisor / Invigilator
• Planning & Supervising of IELTS examinations held in different testing centers in around Kuwait.
• Managing & conducting Cambridge and EDEXCEL
examinations
August 2010 – June 2012
Intelenet Global Services – India
Senior Customer service Executive, Barclaycard
Credit card
• Customer service for inbound calls
• Sales & upselling of Barclay card services & packages Activities
• Injaz – Innovation Camp training for students of 11 grade from Indian Community School
• Injaz – Trained personal Economics to students of 7 grade from Carmel Indian School
• Injaz – Innovation Camp training for students of 10 grade from Indian Salmiya Community School
• Injaz – Innovation Camp training for students of 10 grade from Gulf English School
References will be furnished on request.
Contact this candidate