Snow Removal Hr Assistant
Resume:
Milwaukee, WI *****
*****.**@*****.***
UNIQUE BOYCE
OBJECTIVE
To secure a position where I can apply my skills and dedication to improving the well-being of individuals in need, with a focus on providing meaningful support and assistance. My goal is to make a positive impact by addressing the needs of others, contributing to their welfare, and helping to improve their quality of life through compassionate service and effective problem-solving.
EXPERIENCE
Winter Services, West Allis WI — HR Assistant
November 2023 - Present
● Process service requests from clients (via phone, email, or online platforms).
● Coordinate snow removal schedules and dispatching teams to appropriate sites.
● Monitor and track the status of ongoing services and client satisfaction.
● Answer phone calls from clients, providing assistance, answering questions, and resolving issues.
● Provide quotes or estimates to potential clients based on service requirements.
● Ensure prompt follow-ups on pending or upcoming snow removal services.
● Take detailed notes and photographs of the site for accurate service planning and billing.
● Measure and assess clients' properties to determine the necessary equipment and labor for snow removal.
● Create and maintain detailed maps or diagrams of sites for future reference.
● Maintain accurate records of services performed, invoicing, and client contracts.
● Coordinate with snow removal crews and ensure timely execution of services.
MHSI, Milwaukee WI — Community Support Worker
April 2022 - October 2023
● Use sensitivity in communicating.
● Advocate for patients.
● Participate in community outreach events.
● Maintain relationships with community based organizations, funders, state and county agencies.
● Enter data related to community outreach activity in the program database, and utilize various computer programs to access client data.
● Maintain caseload.
● Creating and updating client records and files. This includes preparing notes, case documents and reports.
● Gathering background information through client interviews.
● Accessing client needs and requirements and developing a support plan.
● Helping clients find the community services they need such as housing, employment, transportation, medical or legal help, and more.
● Responding to crisis situations and offering emergency shelter services.
● Meeting with clients periodically to assess their progress, discuss any difficulties they are facing, and offer solutions. MAXIMUS FSET, Milwaukee WI — Case Manager
September 2021 - April 2022
● Develop working relationships with participants and monitor engagement and progress.
● Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
● Maintain accurate and timely case notes on all participants’ cases document activity participation.
● Share information about outreach and engagement efforts with project staff.
● Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
● Follow-up with customers to ensure that their needs are met and questions and concerns are resolved.
DOVENMUEHLE MORTGAGE, Brookfield WI — Collection Specialist MAY 2020 - SEPTEMBER 2021
● High call volume inbound and outbound calls.
● Maintain a knowledge base of current practices, procedures, and policies for each department within loan servicing.
● Collect on past due mortgage accounts. Offer advice, hardship assistance, loan mods, repayment plans, forbearance plans etc.
● Maintain a knowledge base of current practices, procedures, and policies for each Private Label client.
● Process payments, determine qualification and eligibility for payment arrangements.
● Gather knowledge of reason for default while following regulations and legislation. FDCPA certified.
Charter Communications, Milwaukee WI — Retention Sales Representative
JUNE 2018 - July 2019
● Manage and resolve customer complaints effectively.
● Preserve and reinforce the value of products and services.
● Maintain productivity in line with established performance metrics.
● Align product features, benefits, and pricing with the specific needs of customers.
Concentrix, Milwaukee WI — Technical Support
FEBRUARY 2016 - May 2018
● Troubleshoot cellular devices.
● Collect contact information.
● Identify problems, research answers.
● Guide customers through corrective steps.
● Follow up with customers and make scheduled callbacks when necessary. EDUCATION
MATC, Milwaukee WI — Human Services
Walk By Faith, Milwaukee WI — CBRF Certification
ADDITIONAL INFORMATION
Volunteer services at Northcott Boys and Girls Club. Volunteer services at Feeding America. Substantial training. Child welfare experience. SharePoint proficient.
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