Customer Service Casino Host

JAMEL MITCHELL

**** *** ***** ********* ***** #**76 310-***-**** (Mobile)

Las Vegas, Nevada 89123-3376 **************@*****.*** EXPERIENCE

Executive Casino Host – Silverton Casino Lodge, Las Vegas, Nevada March 2024 - February 2025

·Introduced new local & domestic gaming customers to $50 million renovated destination.

·Curated both on & off-property entertainment programming for qualified guests.

·Provided leadership and support to my casino marketing team in the areas of customer service, hospitality and decision-making.

Executive Casino Host - Tropicana Casino Resort, Las Vegas, Nevada April 2022 - August 2023

·Developed multiple regional gaming customer bases utilizing cross-property marketing strategies under the new ownership of Bally's Corporation.

·Cultivated existing player database welcoming back established gamblers under the previous ownership of Penn Entertainment.

·Invited my honored guests to enjoy Tropicana's legacy amenities & nostalgic casino atmosphere. Casino Host - Circa Resort & Casino, Las Vegas, Nevada April 2021 - October 2021

·Invited my existing book of gambling patrons to experience unique gaming products and brand-new amenities.

·Upsold Stadium Swim aqua theater & Circa Sports sportsbook via marketing trips and targeted email campaigns.

·Booked milestone celebrations & other private events for guests inside The Warehouse & Legacy Club. Executive Host/BetMGM App Lead Influencer - Excalibur Hotel & Casino, Las Vegas, Nevada September 2017 - December 2020

·Assisted in maintaining and expanding Excalibur’s incremental casino patron base to a broader gaming demographic while expediting player procedures in-house to ensure exceptional customer service.

·Communicated exclusive property events and amenities to guests through personal contacts, referrals from fellow industry professionals and on-property personnel.

·Attended special event functions within MGM Resorts International, also participated in unique domestic & international destination trips to promote relationship marketing efforts and prospect new guests. Casino Ambassador/Junior Host - MGM Grand Hotel & Casino, Las Vegas, Nevada October 2014 - September 2017

·Maintained a high level of player recognition and service establishing new MLife Rewards members.

·Liaison between National Marketing and other departments to ensure the needs of all casino players are met.

·Provided personalized service to MLife Rewards guests for room, restaurant, show and variety of other reservations.

·Established rapport with casino table and slot players through MLife Rewards benefits education. 2

Booking Agent/Event Producer - In Ya! Entertainment, Las Vegas, Nevada/Los Angeles, California April 2001 - October 2014

·Planned celebrity performances and appearances at special events inside popular entertainment venues nationwide. EDUCATION

Colgate University - Hamilton, New York Bachelor of Arts - Liberal Studies Class of 1999 PROFESSIONAL SKILLS

Communication: Unique mobile text and email marketer. Proficient with many social media networking platforms. Computing: Excelled knowledge of Apple Macintosh and Microsoft Windows operating systems. Vast experience with Microsoft Office programs: Outlook, Word, Excel and PowerPoint. Production: Produced internet advertising projects with Adobe Photoshop, iWeb, Google AdSense/AdWords and other creative applications for maximum return on SEO/SEM. INTEREST

Entrepreneurship, travel, comedy, basketball, football, weight training and collectibles.

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