Help Desk Information Technology
Resume:
Bart Robinson
*********@*****.***
As a vital member of your team that continuously builds itself by reputation and success of an already prestige Information Technology Team. very known for high interests and keeping up the high demands and energy through Customer-Client relations and Project Management Teams: With the highest standards and principles, to continue holding each other accountable with building an environment that is universally consistent with personal and professional development growth for the entire organization.
Skills Summary:
Windows Server 2000,2003 &, Windows Server 2013,
Win XP NT, 7, 8, 10
Windows 11
Network configurations
Active Directory Users and Computers
Microsoft Azure AD, Remote Monitoring and Management tools
Cisco Meraki Devices and Management & Console – Cloud based mobile device configuration,and admin
comsole dashboard
Server performance checks for monitoring status details, drive checks on storage space
Gathering detailed application processes, statistics, support communications and synchronization to the client servers
Experienced VPN Support & User administration for all essential remote personnel
Experienced support for user connectivity over SonicWall VPN Barracuda VPN clients
Office 365 and Microsoft Office 2012 -7 latest
Internet Browser support for Internet Explorer, Google Chrome, Firefox & Safari, the new Microsoft Edge
Microsoft Exchange Server
Ticketing platforms ServiceNow, Zendesk, SolarWinds,
Additional plugins or app features:
Citrix, VPN, WebEx, VLC plugins
Experienced professional support for inbound and outbound calls in reference to help desk support for
Administration and Support for all devices purchased by Francis Parker School:
Pads, iPad mini, and bluetooth keyboards for iPads, MacBooks, MacBook Pro, MacBook Air
Mobile Device Management & Apple School Management and maintenance pushing to any device software updates, status details and performance
Microsoft Office 365
Microsoft One Drive
Supported the migration of users moving into a remote work from home position.
Professional Development
April, 2023 – Current
Veteran Volunteer &
Freelance IT Consulting
Veterans Village of San Diego (VVSD)
-Setup of 12 seat training room with Windows 10 desktops with
CAT5 Ethernet connection from server room
-Conference room setup abd utilized for (VVSD) staff and board meetings with presenter refurbished laptop, polycomm conferencing phone, and mounted external webcam for Zoom Conference room meetings, WebEx meetings television for preservations
Sept, 2023 -December, 2023
New Horizons Technology
Course study:
Cisco Certified Networking and Administration
Professional Employment
Francis Parker School
Robert Half Technology Services
(contract- temporary)
Help Desk Analyst
May 2024 – July 2024
Diagnose, troubleshoot, configure and repair devices that were labeled and tagged with a service ticket
95% Apple devices Perform day-to-day operational responsibilities of the Help Desk as appropriate (answer phones and emails, and technology assistance for walk-in customers
Administration and Support for all devices purchased by Francis Parker School:
iPads, iPad mini, and bluetooth keyboards for iPads, MacBooks, MacBook Pro, MacBook Air
Mobile Device Management & Apple School Management and maintenance pushing to any device software updates, status details and performance
UC-San Diego -University
Business Technology Support II
April 2022 – March 2023
Onsite and Field Technology Support, for all staff, faculty educators and students and Administration, and Executive support of devices ranging from Windows PC, Mac Sierra, High Sierra, laptops, tablets, android, iPhone, remote desktop trouble shooting, 9maintenance and support
D aily Activities on walk up service desk, service tickets IT Team for executives and upper management on desktop and laptops migrating from Win 7 to Win 10 Enterprise
Daily service desk tickets assigned for desktop, laptop, tablet troubleshooting
Trouble shoot hardware, software technical issues along with network connectivity issues Wireless connectivity issues
iInstall and configure IP Phones from IP300, IP331 and SIPIP100 Phones utilizing Interaction Server for the configurations
Trouble shooting local IP phones telephonic issues registering to assigned stations not connected to user/or voice mail
Trouble shoot and assess station wiring of network cat-5 cable
Responding to network connectivity issues via LAN/WAN system monitoring and performance
Guild Mortgage Co. –
Corp Office / San Diego, Ca
Lead Desktop Support Engineer
April 2019 -April-2022
Successfully lead the desktop support team on the planning, scheduling and the implementation of the Corp Office software applications to be migrated on all IT company assets with Windows10 OS, Microsoft Office 365, One Drive (The Cloud) with continued Technical Support questions and inquiries during the Windows10 platform installation
Address end user tickets to the team regarding any software, hardware or network for solutions, working with end users face to face or remote home or office branches through application and desktop peripheral installs when appropriate
Documenting all support incidents in the Samanage Help Desk ticketing system and following up with the end users ensuring that our service to them is meet with the highest of their standards troubleshooting and thoroughly with targeting questions to diagnose the most complex of problems if software. hardware or networking, VPN
ABACUSNEXT
PRIVATE CLOUD ENGINEER
October-2018 - April-2019
Private clouadministration of client accounts with cloud services.
Private cloud technical support for all cloud operations.
Weekly technical team member meetings for round table on cloud advances in the industry
Analyzed and resolved problems relating to cloud connection wireless and Lan and virtualization products.
Private Cloud technology engineer Supporting small to medium size Law firms and CPA firms
daily accurate and detailed case documentation of all communications Supporting private cloud client’s via the support que, and email
Documented detailed technical designs for cloud deployments.
Supported hosting sites and evaluated new cloud based technologies.
SNH – (short term contract)
IT JR Support Engineer
September-2017
Windows Server 2013 and 2016 I system Administration and Email Management troubleshooting, maintenance and repair
Active Directory users and computers
PC, laptop, and mobile and Supplier remote devices via Onsite and remote support hardware and software technical support for all PC, laptop macs
Supporting a variety of devices ranging from Windows desktops, laptops, tablets, Windows, Android, Mac, iPhone, remote desktop trouble shooting, maintenance and support
VM Ware Remote monitoring for Windows 10
Onsite and Field Associates, sales Administration, and Executive support of devices ranging from Windows PC, Mac Sierra, High Sierra, laptops, tablets, android, iPhone, remote desktop trouble shooting, maintenance and support
LPL Financial Services
Information Services Tech Engineer II
March-2017 to August-2017 (Contract)
Windows Server 2013 and 2016 I system Administration and Email Management troubleshooting, maintenance and repair
PC, laptop, and mobile and Supplier remote devices via Onsite and remote support hardware and software technical support for all PC laptop, Pc/Mac supporting a variety of devices ranging from Windows desktops, laptops, tablets, Windows, Android, Mac Osx, iPhone, remote desktop trouble shooting, maintenance and support
Active Directory users and computers
Onsite and Field Associates, sales Administration, and Executive support of devices ranging from Windows PC, Mac Sierra, High Sierra, laptops, tablets, android, iPhone, remote desktop trouble shooting, maintenance and support
Daily Activities on the walk up service desk, service tickets IT Team for executives and upper management on desktop and laptops migrating from Win 7 to Win 10 Enterprise
Daily service desk tickets assigned for desktop, laptop, tablet troubleshooting
Trouble shoot hardware, software technical issues along with network connectivity issues Wireless connectivity issues
Install and configure IP Phones from IP300, IP331 and SIPIP100 Phones utilizing Interaction Server for the configurations
Trouble shooting local IP phones telephonic issues registering to assigned stations not connected to user/or voice mail
Trouble shoot and assess station wiring of network cat-5 cable
Responding to network connectivity issues via LAN/WAN system monitoring and performance.
UPS Home Headquarters
Network Support Engineer II
October-2016 to March-2017
(6 month contract)
Windows 2016 Server administrator
L2ANLAN//WAN routers, switches and hubs direct support for all field service engineers and 3rd
party authorized support tech for all maintenance, repairs, installations, moves, all additional changes in configuration
Trouble shoot hardware network connectivity related issues
SupplyPro Inc
Network Support Engineer
February -2016 to July – 2017
Windows 2013 and 2016 Server troubleshooting maintenance and repair
LANLAN//WAN routers, switches and hubs direct support for all field service engineers and 3rd party authorized support tech for all maintenance, repairs, installations, moves, all additional changes in configuration
User account maintenance in Active Directory hardware and software technical support
American Customer Care
Jr. Network Administrator
March – 2012 to July – 2016
Windows 2012 and 2013 System Administrator
SQL Server troubleshoot, maintenance and repair
Manage Active Directory/GPO users and computers in call center
Manage Active users and computers within Interactive Administrator via 7 different servers PC
hardware and software technical support to 146 agent stations and, 2 Training rooms including 46 stations
Support of WYSE thin-client technology terminals User account maintenance in Active Directory
Client facing IT contact and t support of set up of new clients, manage clients asset’s in designated area of production floor./
Configuration and management of all user computers using Windows OS
Configuration and management of all executive laptops (XP & Windows 7) and iPads (OS6) Manage Client software Telecomm support for Black Berry, Polycom IP330 & Interactive
Intelligence phones
Home care assistant
2009-2011
The Ken Blanchard companies
Oct 2004 – Sept 2008
Information Technology help desk
Information systems Senior Client Technical Support
The Suthernland Group
April 2000 - 2003
Supervisor-Authorized technology services team (Hitachi PC)
Technical Support lead (Micron PC)
Education:
September -2023 Completed
New Horizons Training-San Diego
Course Completed:
Cisco Implementing & Administering Cisco Solutions v2
technology US Navy0 Veteran – 1995
Texas State Technical College – 1 quarter study in Computer Science before going onboard the US Navy
Class of 1992 – Raymondville High School – Raymondville, TX
Contact this candidate