Customer Service Relations
Resume:
Cliff Sloan
Georgetown, SC *****
*********@*****.***
Professional Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Skills
Sales Leadership
Quality Management Systems
Customer Relations
Staff Management
Verbal and Written Communication
Staff Training
Business Planning
Profit and Loss Analysis
Hiring and Staffing
Staff Hiring
Training and Development
Profit and Loss
Operations Management
Work History
January 2001 - Current
Carolina Lawn Care - Georgetown, SC
Owner
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Evaluated suppliers to maintain cost controls and improve operations.
January 2000 - January 2002
Kia Time - Myrtle Beach, SC
Service and Parts Manager
Supervised and trained staff on product knowledge and customer service.
Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
Rearranged parts department to better serve changing trends and keep workspaces organized.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
January 1999 - January 2001
Parrish Motor Company - Georgetown, SC
Service Manager
Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Hired, trained and supervised team of service staff members to meet business goals.
January 1993 - August 1999
Advance Auto Parts - Georgetown, SC
General Manager Store #5390
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Rotated merchandise and displays to feature new products and promotions.
Completed point of sale opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Reconciled daily sales transactions to balance and log day-to-day revenue.
January 1982 - August 1993
Coastal Nissan Chevy. - Georgetown, SC
Parts Manager, Technician
Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
Supervised and trained staff on product knowledge and customer service.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Rearranged parts department to better serve changing trends and keep workspaces organized.
January 1980 - January 1982
C & O Chevy, Olds. - Georgetown, SC
Technician
Performed troubleshooting and diagnosis on malfunctioning equipment.
Maintained quality assurance and customer satisfaction objectives.
Inspected equipment to identify areas of wear or causes of malfunctions.
Observed equipment operation to diagnose and troubleshoot reported issues.
Education
January 1980
Horry Georgetown Tech. Georgetown, SC
AssociateDegree Automotive Technology
June 1978
WinyahHigh School Georgetown, SC
High School Diploma
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