Administrative Support, Customer Service, Operations, Management

Nour L. Bahri

Louisa, VA 571-***-**** *******@*****.***

linkedin.com/in/nour-bahri-5090873a

PROFESSIONAL EXPERIENCE

ORBCOMM - Order Administrator, Sterling, VA Oct 2021 – June 2024

• Process orders and ensure quality control using Salesforce and JD Edwards (Oracle), including customer onboarding, account management, and invoicing.

• Manage high-revenue customer accounts and handle international customer complexities, including language barriers, customs, HTS codes, taxes, and payment terms.

• Communicate effectively and work closely with Senior Leadership and internal departments, aligning company goals and operations.

• Delegate tasks and responsibilities to team members based on their workload and skill sets.

• Train new team members and test out new features to provide specialized training to internal stakeholders, serving as a subject-matter expert.

Music & Arts - Store Manager, Alexandria, VA Nov 2020 – Oct 2021

• Develop customer relationships and deliver compelling sales presentations through sales training.

• Oversee and manage payroll, recruiting, hiring, and training of store employees

• Provide feedback and delegate tasks to team members.

• Maintain organization of schedules, plan store events, and stay current on financial date, inventory, and other statistics.

Music & Arts - Senior Sales Associate, Leesburg, VA Nov 2019 – Oct 2020

• Exceed personal and store-wide sales goals by generating sales and promoting the Music & Arts lesson program.

• Participate in all aspects of store operations including merchandising, displays, and maintenance.

• Demonstrating outstanding customer service

Starbucks – Barista / Barista Trainer, Ashburn, VA & Roanoke, VA Jun 2018 – Jan 2020

• Provide excellent customer service by taking orders, handling transactions, and creating Starbucks drinks.

• Maintain store and lobby cleanliness.

• Train new team members and guide them in their responsibilities. EDUCATION

Bachelor’s Degree, Hollins University, Roanoke, VA (Graduating Class: 2019)

• Major(s): Music (Vocal Performance) and Gender & Women’s Studies

• Certificate: Musical Theatre

• Honors: Summa Cum laude

Additional Experience

• Active listening, organization, time management, problem-solving, teamwork, creativity, task prioritization, and multitasking.

• Proficient in MS Office, Salesforce, and JDE Edwards (Oracle).

• Fluent in French, English, and Tunisian Arabic.

• Performance skills in theatre, opera, vocal performance (soprano), ukulele, guitar, tenor guitar, and rudimentary piano.

Contact this candidate