Customer Service Exceptional
Resume:
Victoria Willis
Fairmount Heights, MD *****
**************.**.**@*****.***
Professional Summary
Customer service and retail professional with a passion for fostering growth and understanding in both children and adults also in animals. Demonstrates strong skills in creating supportive environments, coordinating engaging activities, and delivering exceptional customer service. Eager to leverage experience in sales, food preparation, and pet care to make a meaningful impact in diverse roles. I love to build connections among others, work well with team and individually. I want to give a great opportunity and experience to make a positive difference or impact in many lives. I strive to create positive outcomes and change.
Authorized to work in the US for any employer
Work Experience
Retail Associate
Five Below
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked
• Processed customer transactions accurately and efficiently using the point-of-sale system
• Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks
• Collaborated with team members to achieve daily sales goals through effective communication and teamwork
• Demonstrated product knowledge to answer customer inquiries and make recommendations based on their needs
• Handled customer complaints or concerns promptly and effectively, striving for complete satisfaction Sales Associate
Spencer’s Gifts
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
Front Desk Receptionist
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Maintained cleanliness and organization of the front desk area at all times
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Greeted and welcomed guests, providing a positive first impression of the company Camp Counselor
BARRIE SCHOOL-Silver Spring, MD
July 2023 to August 2023
• I was able to teach the kids how to grow and understand. I worked with younger and older kids and was able to bring positive experiences and bring out the good values, I wanted to be able to make a positive impact on them and I did.
• Provided guidance and support to campers in developing social skills, conflict resolution, and teamwork
• Created and implemented age-appropriate lesson plans for educational programs that promoted learning while having fun
• Collaborated with fellow counselors to create a positive camp environment through effective communication and teamwork
• Supervised and ensured the safety of a group of XX campers during daily activities
• Planned and led engaging recreational activities, including sports, arts and crafts, and team-building exercises
Education
High school diploma
Paint Branch High School - Burtonsville, MD
August 2018 to 2022
High school diploma
Paint Branch High School - Burtonsville, MD
August 2018 to 2022
Skills
• Experience with Children
• Cooking (7 years)
• Food Service
• Childcare
• Cleaning Experience
• Sales
• Pet care
• Retail sales
• Guest services
• Pet sitting
• Food Preparation (7 years)
• Animal care
• Animal handling
• Cash register
• Kitchen Experience
• Customer service
• Autism Experience
• Basic math
• Stocking
Languages
• English - Expert
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