Case Manager II
Resume:
VIRIDIANA VILLANUEVA MANCIO, MAG
**********@*****.***● 714-***-****
EMPLOYMENT
City Net Santa Ana, CA
Case Manager II April 2024 to present
• Provide homeless outreach in Santa Ana.
• Build rapport with clients by engaging in active listening, empathy, and respect.
• Conduct client referrals to services requested by client: shelter, detox, or relocation services.
• Provide Spanish translation services.
• Complete enrollments via HMIS/Clarity program.
• Able to utilize 10-8 system.
• Ability to work with other agencies or departments to provide services for clients.
• Embrace working in a team environment.
Oakmont of Orange Orange, CA
Memory Care Director June 2022 to March 2024
● Implement personalized care plans, in-service care team members and complete reassessments.
● Build relationships with families of residents, provide updates, report changes, provide support and connect to resources.
● Provide support, encouragement, empathy, patience, compassion and integrity with each resident.
● Conducted interviews, hires, onboards trained, motivated and retained team members.
● Conduct monthly elopement drills, manage department’s budget, schedule weekly/monthly schedules.
● Assisted the Health Services Director in coordinating incidental medical, dental, vision, hearing and podiatry care for residents and arrange resident escorts as needed.
● Partnered with community healthcare professionals, including physicians, discharge planners, nurses and state agencies on the care needs of residents as needed. Meals On Wheels of Orange County Santa Ana, CA
Medical Social Worker September 2018 to June 2022
● Identified and assessed potential participants for Adult Day Health Care services.
● Conducted initial assessments, reassessments, progress notes, flow sheets and developed care plans in a timely manner
● Assessed the needs of each participant and developed an individualized plan of care with the multidisciplinary team.
● Organized and scheduled transportation for participants to and from the center
● Connected participants and their families to appropriate resources
● Served as a liaison with community agencies that provided services to the participants and worked with the agencies to coordinate all services were delivered.
● Traveled to participants homes throughout Orange County to complete home evaluations
● Provided case management and guidance with services like CalFresh, SSI, Senior housing, Medi- Cal and Medicare benefits.
● Provided discharge planning for all discharged participants. EDUCATION
University of Southern California Los Angeles, CA
Masters of Arts, Gerontology December 2017
California State University, Fullerton Fullerton, CA Bachelors of Arts, Sociology May 2008
ADDITIONAL INFORMATION
Applications: Proficient in Microsoft Word, Excel, PowerPoint, RealPage, Sharepoint, Teams, Procurement, Marq, TELS, Clarity/HMIS, and 10-8 System. Languages: Fluent in English and Spanish
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