Customer Service Pharmacy Operations

NATASHA GARNER

**** **** ***** **. *******, MS **209 · 601-***-****

**************@*****.***

Use my skills obtained from several years of both retail leadership and pharmacy operations to make an important impact and successfully contribute to a reputable company

EXPERIENCE

FEBRUARY 2021 – PRESENT

PHARMACY OPERATIONS MANAGER, Walgreens

Manage pharmacy workflow, including scheduling, staffing, and inventory

Improve customer service and satisfaction, resolve complaints, and monitor customer feedback

Ensure compliance with laws, regulations, and company policies

Monitor inventory levels, order supplies, and prepare annual inventory

Ensure pharmacy equipment is properly maintained and operating

Recruit, hire, train, schedule, and evaluate pharmacy staff

Prepare and file reports for the company and government agencies

Track performance metrics and analyze data to identify areas of improvement

Assist pharmacists in patient care delivery, including registration and prescription processing

MARCH 2017 – FEBRUARY 2021

STORE MANAGER, Walgreens

Lead the team in delivering exceptional customer service, resolving complaints, and ensuring a delightful experience for customers and patients.

Oversee daily store and pharmacy operations, including scheduling, inventory management, merchandising, and compliance with laws and regulations.

Analyze financial and performance data to drive sales growth, control costs, and develop action plans to address key metrics like loss prevention and pharmacy performance.

Manage team performance, provide coaching and feedback, ensure timely training, and make decisions related to hiring, promotions, and disciplinary actions.

EDUCATION

DECEMBER 2021

FAMILY AND CHILDCARE EDUCATION, Jackson state university

MAY 2006

HIGHSCHOOL DIPLOMA, Terry High School

CERTIFICATIONS

PTCB National Certification Mississippi Board of Pharmacy Certification

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