Administrative Assistant Hr Manager
Resume:
ZOIA KUKHARCHUK
Cumming, GA *****,
************@*****.***
PROFESSIONAL SUMMARY
Responsive Dispatch Supervisor with 3,5 years of dispatch experience and 7 years of bank experience. Communicates proactively with team members to streamline dispatch needs and report potential delays. Adept at prioritizing assignments and providing directions to crews. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed. SKILLS
● Dispatch Software, Excel
● Quick books
● Bank and account’s
Software
● Critical and analytical
thinking
● Organizational Skills
● Decision Making
● Task Prioritization
● Problem Solving
● Financial Analysis
● Credit Reports
● Multitasking Abilities
● Strong leadership and
communication skills
EXPERIENCE
Dispatch Supervisor
BMX Transport LLC Dacula, GA
January 2022-January
2025
● Hiring, training, supervising, and evaluating dispatchers and drivers
● Creating and managing work schedules, assigning jobs to drivers, dispatchers or technicians based on availability and location.
● Handling customer inquiries, complaints, and resolving issues related to dispatching.
● Managing dispatching software and GPS tracking systems.
● Generating reports on dispatch performance and identifying areas for improvement.
● Received service requests, prioritized responses and optimized utilization of team resources in dispatching personnel.
Dispatcher
BMX Transport LLC Dacula, GA
July 2021 - January 2022
- Answered phones and provided directions or reroutes to avoid construction or other delays.
- Planning and optimizing routes for drivers, considering factors such as traffic, weather, road conditions, fuel costs, and hours of service regulations.
- Monitoring and tracking the status and location of drivers and loads, using GPS, electronic logging devices, or phone calls.
- Communicating with drivers and customers, providing them with updates, instructions, and feedback.
- Resolving any problems or issues that arise during the transportation process, such as delays, breakdowns, accidents, or customer complaints.
- Maintaining records and documentation of the transportation operations, such as invoices, bills of lading, driver logs, and fuel receipts.
- Reviewing driver's logs, including dispatch calls and arrival times. Head of Sales Department
Oshchadnuy Bank of Ukraine, Volynsyka Filiya Lutsk, Ukraine March 2016 - July 2018
● Set achievable sales targets for individual team members and monitored progress regularly.
● Conducted regular performance evaluations for sales staff.
● Supervised sales team and provided guidance to improve performance.
● Trained new hires on company policies, products, and sales techniques. Credit Specialist
Oshchadnuy Bank of Ukraine, Volynska Filiya Lutsk, Ukraine June 2011 - March 2016
EDUCATION
Bachelor of management and corporate management.
Volyn Institute for Economics and Management, Lutsk, Volyn Region, Ukraine March 2007
Specialist of theology
Bible College St. James, Kiev, Ukraine
June 1995
LANGUAGE
Ukrainian
Native
Russian
Fluent
English
Intermediate
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