Customer Service Call Center

Jarvis Johnson

Professional Summary

Customer service and operations leader with 20+ years of experience driving operational excellence and exceptional customer experiences. Proven track record in team leadership, process improvement, and conflict resolution. Expertise in developing high-performing teams and implementing strategic solutions to achieve business objectives. Professional Experience

CEO & Certified Loan Signing Agent

Infinite Ideals Virtual Support, Atlanta, GA Oct 2019 - Present

- Direct end-to-end operations of virtual loan signing business, specializing in real estate closings.

- Lead staff recruitment, training, and compliance oversight.

- Maintain active Notary Signing Agent certification. Flight Attendant

Piedmont Airlines, Charlotte, NC Aug 2022 - Jul 2023

- Executed safety protocols and demonstrations while delivering premium customer service.

- Managed in-flight operations and passenger concerns. Customer Service Manager II

Delta Airlines, Atlanta, GA Jan 2019 - Dec 2019

- Led customer service team and optimized performance metrics.

- Managed resource allocation, staffing, and supply chain for inflight operations. Senior Customer Credentialing Analyst

Global Healthcare Exchange, Atlanta, GA Apr 2016 - Dec 2018

- Achieved 57% improvement in quality standards through process optimization.

- Served as primary client contact for credentialing processes. Additional roles held at:

- Computer Generated Solutions (Call Center Supervisor)

- Market Strategies International (Call Center Manager)

- US Foods (Sales Coordinator Supervisor)

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Jarvis Johnson

- Satair (Customer Account Executive)

- RBS Lynk (Customer Care Researcher)

Education

Bachelor of Science in Animal Science

Tuskegee University, Tuskegee, AL (1998 - 2001)

Skills & Certifications

Technical: JIRA, Salesforce, SAP, Microsoft Office Suite Leadership: Team Development, Training & Mentoring, Process Improvement Operations: Project Management, Quality Assurance, Data Analysis Certifications: Notary Public (Valid until September 2026) Page 2

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