Customer Service Representative
Resume:
BRITTANI WILKERSON
*****************@*****.***
Professional Summary
Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.
The ability to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints Authorized to work in the US for any employer
Work Experience
Unarmed Security Guard
East Coast Protective Services-Charlotte, NC
Present
• Welcome customers, guests, shoppers, victims, customers, associates, tenants in a warm, gracious manner inviting them into the location.
• Engage by being proactive, examples below.
• Proactively scan for potential threats stemming from criminal activity or life safety issues.
• Proactively seek out and develop rapport with customers by assessing what is important to them and addressing it
• Proactively stay current with the latest information as it pertain to your site and area that may include but not limited to: crime trends, terrorist threats, area shops, restaurants and attractions, including brand profiles, merchandise collections, promotions and current news.
• Watch for irregular or unusual conditions that may create security concerns or safety hazards
• Sound alarms or calls police or fire department in case of fire or presence of unauthorized persons
• Identify and warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
• Permit authorized persons to enter property and monitors entrances and exits. May be required to utilize hand held wands or walk through magnetometers.
• Prevent individuals from theft of company property
• Investigate and prepares reports on accidents,
Roadside Assistance Agent
Aston Carter-Concord, NC
January 2022 to December 2022
As a Roadside Assistance Agent I had to make outbound calls to Service Providers for customers that were in need of assistance with their vehicles such as; towing, fuel delivery, flat tire services and etc. Working from home
SAS Retail Merchandising
SAS Retail Services-Concord, NC
September 2019 to March 2020
9/11/2019 - 3/15/2020 Responsibilities: Ensure that stores, shelves or websites are stocked with the right types and quantities of products, display, arrange, price, and rotate products in store, maintain store shelves by removing dated or damaged products, make recommendations for promotional strategies using sales and pricing data, and work and communicate with buyers, suppliers, stores, and distributors. Environmental Services Technician
Atrium Health-Concord, NC
June 2018 to August 2019
As an Environmental Service Technician I had to clean patients rooms, such as; change bed linens, maintaining stock level, operate floor cleaners, discard waste and polish floors. Customer Service Representative Healthcare
TTEC-Concord, NC
November 2017 to May 2018
• Provide full lifecycle customer service, accept inbound calls or outbound calls to provide follow up on a concern
• Maintain customers accounts and information
• Respond to customer inquiries with compassion and active listening and support the best solution in an efficient manner.
• Resolve technical issues with patience and understanding
• Identify additional needs customers may have and help them upgrade products or services
• Working from home
Customer Service Representative
Aaron's-Kannapolis, NC
October 2016 to August 2017
• Sales/Promotion
• Marketing
• Take payments
• Make payment arrangement
Cashier or Checker Stock Clerk
Walmart-Concord, NC
April 2016 to October 2016
Operate cash register handle money greet customers basic math Cashier
Harris Teeter-Harrisburg, NC
April 2015 to January 2016
Operate cash register handle money
Customer service
Assembly Worker
Plastek Group-Hamlet, NC
January 2015 to April 2015
Responsibilities Use pallet jack to put uni packs onto machine and fill bins with products Skills Used steady fast paste and organization VAP/Picking
Picking Table Worker
Champion Products Inc-Laurel Hill, NC
June 2014 to January 2015
Responsibilities Banded, wrapped, packaged and cleaned equipment. Cleared damaged items and loaded freight
Education
Business Administration in Health Care
High School Diploma
Scotland high - Laurinburg, NC
Skills
• Microsoft Word
• Communication skills
• Live chat
• Order Picking
• Typing
• Negotiation
• Cold calling
• Customer service
• Merchandising
• Retail sales
• Basic Math
• Math
• Packaging
• Marketing
• Home care
• Product demos
• Merchandising
• Microsoft Excel
• Cash handling
• Environmental Services
• Security
• Patient care
• Cash register
• Sales
Languages
• English - Fluent
Certifications and Licenses
Driver's License
Guard Card
Contact this candidate