Customer Service Administrative Assistant

Gwenevere L. Smith 321-***-****

**** ******* ****, ****, ** 32754 *********@*****.***

Dedicated Administrative Professional offering 15+ years of administrative and support within, customer service

delivery, case management, management of administrative processes, and quality control.

SUMMARY OF QUALIFICATIONS

Strong Communication Skills

(Written/Verbal)

Interviewing Assessment

Associate in Science

Business Administration

Public Speaking and

Presentations

Administrative Experience Customer Service/Relations

MS Office Proficient Skilled in Quick Books

Experienced Caseload Manager

Eligibility Determination

PROFESSIONAL EXPERIENCE

Life Insurance Agent

TeleTech Holdings, Melbourne, FL Protocol Global Solutions, Merritt Island, FL 32953 2013 thru 2022 Contracted for AEP

2009 thru 2012 Answered and serviced incoming telephone calls for members enrolled in Health Spring and Bravo Health

Medicare Advantage Plans.

Verified information and evaluated needs of potential eligible customers for Health Insurance.

Implemented into software telephonic insurance applications for new enrollments into Medicare Advantage Plans

City of Titusville

Water Resources Administrative Assistant, Titusville, F L 11/2004 to 03/2006 Maintained all office services and files budget preparation, control, housekeeping and special management studies Designed management methods in order to improve workflow, simplify reporting procedures and implement cost

reduction Analyzed record keeping systems, forms control, office layout, personnel requirements, budgetary requirements

and performance standards to create new systems and revise established procedures Coordinated the collection and preparation of operating reports

Section 8 Housing Representative 2001 to 2004

Administered operation of housing authority to provide eligible individuals with housing

Calculated tenants rent and housing assistant payment (HAP) to owner Conducted annual and move -in inspections of dwelling units to descent, safe and sanitary living quarters

Reviewed lease for accuracy and federal compliance of government standards Assisted Housing Manager with monthly closing and annual budget

RELEVANT EXPERIENCE

Social Worker

Hudson County Board of Social Services, Jersey City, NJ

Interviewed and investigated applicant for public assistance to gather information pertinent to their application

Interpret and explain information eligibility requirements, application details, and applicant’s legal rights

Initiate procedures to grant, modify, deny or terminate assistance or refer applicant to other agencies for assistance

Recorded, evaluated and compiled personal and financial data to verify completeness and accuracy and to

determine eligibility status.

Prepare applications and forms for applicants for such purposes as monetary assistance, food stamps, school

enrollment, employment, and medical services

Hospital Administrator

Jersey City Medical Center, Jersey City, NJ

Inquired and confirmed personal and billing information for admission, discharge or billing.

Review data for completeness and accuracy, verified benefits with provider or offered financing when available

and applicable and other payment options.

Compile, record, and code results of data for admission, discharge or billed accordingly.

EDUCATION

2015 Associate in Arts and Science Eastern Florida State C

Contact this candidate