Customer Service Representative

Jessica THERMAN

Sacramento, CA *****

916-***-**** - JESSICATHERMANS! (GMAIL.COM

PROFESSIONAL SUMMARY

Proven Customer Service Representative at the Department of Motor Vehicles,

excelling in critical Suaking and computer peoficiency, Demonstrated ability to enhance

ctsstomer loyally and satisfaction through exceptional peoblem resolution sad active

listening. leading Wo positive client feedback and higher retention rates.

Work History

Customer service * Active listening

Critical thinking * Data entry

(Customer relations © Problem resolution

Relationship building. © Call conter experience

‘Computer proficiency

06/2006 to @5/2020 Customer Service Representative

Epecanion

Department of Motor Vehicles — Sacramento, CA

+ Managed hiph-stress situates effectively, ranintaining professionalism under

prowaire whike resolving disputes or conflicts,

+ Resolved customer complaints with empathy, resulting in increased loyalty and

repeat bussiness.

Handled escalated calls efficiently, finding satisfactory resolubons for beth

customers and the company alike.

Responded to customer requests for products, services and company in formation,

Fnhanced customer satisfaction by promptly addressing concerns and providing

accurate information.

+ Developed strong peoduct know ledge to peovide informed recommendatsoas based

oa individual customer needs.

* Developed rapport with eudomers theough active ligeniny skulls. leading wo higher

retention tates and posin ve feedback free cbents.

com

JOHN F KENNEDY HIGH SCHOOL - Sacramento, CA

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