Customer Service Patient Care
Resume:
Praveen Vasireddy
As a Health Informatics student, I have gained valuable experience in managing patient data, ensuring HIPAA compliance, and supporting efficient healthcare operations. Through internships at Episource and Shree Medical Hospital, I developed skills in EHR management, appointment scheduling, patient coordination, and insurance authorization, all while prioritizing excellent customer service and regulatory compliance. These experiences have prepared me for roles focused on quality care, efficient operations, and patient satisfaction.
400 Howard Street
Findlay, Ohio 45840
vasireddyp@findlay.edu
WORK EXPERIENCE
Episource Intern Trainee
May 2015 – Jul 2015, Vijayawada
During my internship at Episource, I gained foundational knowledge in healthcare administration, specifically working with patient data and ensuring compliance with HIPAA standards. I was responsible for maintaining accurate records while utilizing ICD-10, CPT, and HCPCS coding systems. My role involved managing Electronic Health Records (EHR), where I navigated through multiple information technology platforms and work queues to support the best practices in value-based care. I communicated effectively with clients and patients, addressing inquiries and ensuring a superior customer experience. I collaborated with team members to update records and manage patient concerns promptly, strengthening both my customer service and administrative skills, which directly align with the patient-centric care delivery model emphasized in ProMedica's core values.
Shree Medical Hospital, Hyderabad — Patient Care Coordinator Intern
March 2022 – December 2022
As a Patient Care Coordinator Intern, I played a pivotal role in scheduling patient appointments, both in-person and over the phone, while ensuring efficient patient care coordination. I regularly communicated with patients and healthcare providers to ensure smooth operations and productivity standards. I facilitated insurance authorizations and payer approvals, addressing patient inquiries with professionalism and accuracy. I collected co-pays, ensured accurate and up-to-date records, and maintained compliance with healthcare regulations. This experience sharpened my skills in healthcare management systems and further solidified my commitment to delivering outstanding customer satisfaction.
EDUCATION
University of Findlay, Findlay — Health Informatics, Masters
August 2023 - May 2025
Bapatla College of Pharmacy, India — M. Pharm
September 2020 - December 2022
Gandhi Institute of Technology and Management, India —
B. Pharmacy
July 2016 - May 2020
PROJECTS AND ACTIVITIES
Antioxidant Activity of Various Medicinal Plants
Bioanalytical Method for Clopidogrel Bisulphate
AICTE Sponsored National Conference on Precision Medicine
In Vitro and In Vivo Comparison of Antioxidant Activity of Various Phytopharmaceuticals
SKILLS
Working knowledge of different versions of Utility Package
Microsoft Word, PowerPoint presentation, Microsoft Excel, SQL, HIPAA compliance, Basic Knowledge on Electronic Health Records (EHR), Medical Terminology
PUBLICATIONS
Vasireddy Praveen, An Overview on Chemical Constituents and Pharmacological Effects of Citrus Aurantium Species, International Journal of Pharmaceutical Research (IJPR), April-June 2018.
Vasireddy Praveen et al., An overview on various types of anticancer drugs and their drug interactions: Melphalan, 5-fluorouracil, and hydrazine, Journal of Pharmacy Research, (JPR), 2018.
An Overview of Recent Applications of Nanotechnology in Medical and Health Sciences, International Journal of Pharmacy and Biological Sciences (IJPBS), 2019.
Certifications
SQL in Healthcare
Certified Electronic Health Record Specialist
Introduction to Electronic Health Records
Certified Electronic Health Record Specialist (CEHRS) Review
HIPAA Compliance
ICD-10CM
INSTRUMENTS OPERATED
Shimadzu HPLC (LC-10ATVP) with manual injector, UV-Vis detector (SPD-10AVP) and with Spinchrom CFR -2.3.0.149 software.
Shimadzu UV Spectrophotometer (UV-1800)
Electrolab Dissolution tester (USP) TDT-08L
Flow Cam
Circular Dichroism (CD)
Contact this candidate