Customer Service Representative

YESSOH SANSIARE ANGE DEBORAH

*****************@*****.*** 437-***-**** Peterborough, ON K9H

PROFESSIONAL SUMMARY

A dedicated and customer-focused customer service representative with years of experience delivering exceptional support in fast-paced environments, skilled in resolving customer inquiries, managing complaints, and ensuring customer satisfaction through effective communication and problem-solving abilities. Adept at utilizing CRM tools, streamlining processes, and fostering strong customer relationships to promote loyalty and retention. Committed to upholding the highest standards of service and contributing to organizational success. SKILLS

• Excellent communication and interpersonal skills

• Strong problem-solving and conflict resolution abilities

• Proficient in CRM software (e.g., Salesforce, Zendesk)

• Multi-tasking and time management

• Ability to work effectively in team and individual settings

• Knowledge of customer service principles and practices

• Proficiency in [languages, if applicable]

• Adaptability in dynamic environments

• Attention to detail and accuracy

• Proficient in MS Office Suite (Word, Excel, PowerPoint) and Google Workspace EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Support Services Group, Canada

2023

• Ensured that every customers concern or request are resolved in first call resolution approach

• Ensured proper notation protocols are adhered to, for a smooth resolution and effective communication between agents

• Provided advice, information and assistance to a wide range of customers /callers

• Ensured that all calls are answered promptly, and that queries, request and complaints are resolved in line with key targets

• Positively reviewed for making customers feel valued and demonstrating innate drive to resolve client concerns to the degree possible and in line with established protocols

• Handling sales and assisting customers through making purchases from the company over the phone effectively.

CUSTOMER SERVICE REPRESENTATIVE

ASSOCIATION FOR SPORT MEDICAL, Abidjan Ivory Coast 03/2020 - 06/2022

• Provided telephone and online support for 50,000+ account holders

• Resolved customer complaint at first point of contact

• Managed and followed through on customers' queries, issues and requests ensuring prompt resolution and feedback

• Resuscitated, retained and increased revenues from dormant, current and new relationships

• Recording and reporting my weekly report to my supervisor. CUSTOMER SERVICE REPRESENTATIVE

ADJO RESTAURAUNT, Abidjan Ivory Coast

01/2019 - 02/2020

• Provided outstanding customer service by addressing inquiries and resolving complaints in a timely and professional manner.

• Processed customer transactions, including orders, returns, and refunds, with a focus on accuracy and efficiency.

• Maintained up-to-date records of customer interactions and transactions.

• Collaborated with cross-functional teams to ensure seamless customer experiences.

• Analysed customer feedback to identify trends and recommend improvements to processes and policies.

• Consistently meet or exceed key performance indicators, including customer satisfaction ratings and response times.

EDUCATION

Post-Graduate Certificate: Human Resources, Marketing and Entrepreneurship TRENT UNIVERSITY, [Peterborough, Ontario]

Expected: [06 /2027]

BBA Certificate: Marketing Management

Graduate School of Management Ivory Coast BBA

Date: [2022]

Post-Baccalaureate Diploma

Marcory Baptist School Ivory Coast- Abidjan West African Secondary school Date: [2019]

Swedru West African Primary Certificate

Greenfield Preparatory School Ghana

Date: [2012]

REFERENCES

REFEREES

Upon request

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