Customer Service Rep

Carolyn Davis

*******@*****.*** 913-***-**** Spencer, NC

SUMMARY

Seasoned Customer Service Professional with 7 years of experience in client relations, order processing, and issue resolution. Proven track record in enhancing customer satisfaction and managing financial transactions with efficiency. Seeking to leverage expertise in customer service, communication, and problem-solving as a Customer Service Rep. WORK EXPERIENCE

Bowden’s Liquor Wichita, KS

Remote position Aug 2018 - Sep 2023

• Managed order processing and inventory control, ensuring accuracy and efficiency in customer fulfillment.

• Provided customer service, addressing inquiries and resolving issues to maintain positive client relationships. Market Link Wichita, KS

Customer Service Rep Feb 2018 - Mar 2020

• Addressed and resolved customer inquiries and concerns efficiently through both inbound and outbound calls, focusing on account statuses and billing issues.

• Maintained consistent communication with customers to manage and negotiate payment of due and overdue balances.

• Collaborated with team members to enhance overall customer service procedures and improve customer satisfaction.

Faneuil Wichita, KS

Customer Service Representative Aug 2017 - Aug 2019

• Addressed overdue insurance premium issues by engaging with customers to ensure resolution while maintaining a professional and calm demeanor.

• Facilitated communication between consumers and state insurance representatives to assist in the understanding and management of coverage details.

Tiger Financial Management Speedy Rapid Cash Holdings Wichita, KS CSR Apr 2014 - Oct 2014

• Delivered comprehensive information on installment and payday loan products, ensuring customer clarity and satisfaction.

• Maintained high standards of customer service, fostering positive experiences for both new and returning clients. Circle K Wichita, KS

Cashier/Customer Service Mar 2014 - Sep 2014

• Managed a high-volume point-of-sale system, ensuring accurate financial transactions and maintaining efficiency during peak business hours.

• Delivered prompt and courteous customer service, effectively addressing inquiries and concerns to enhance the customer experience.

Online Communications Wichita, KS

Market Researcher Jul 2013 - Feb 2014

• Maintained high-quality standards in customer interactions, ensuring effective communication during outbound calls.

• Successfully fulfilled daily survey completion targets, demonstrating efficient time management and adherence to production rates.

EDUCATION

South East High School

High School Diploma, N/A

Wichita, KS

May 2010

CERTIFICATIONS

Internet lending certification, Tiger Financial LLC Present SKILLS

Customer Service Skills (10+ Years) • CSR • Microsoft Office • Office Experience • Microsoft PowerPoint • Time Management • Market Research • Financial Management • Telemarketing • Software Troubleshooting • Computer Skills • IT Support • Windows • Communication Skills • Sales • Customer Service • Active Listening • Problem-Solving

• Technical Proficiency • Empathy • Adaptability • Conflict Resolution • Multitasking • Attention to Detail

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