Human Resources Employee Relations

Mercedes Medina

Human Resources Generalist

**********@*****.*** • 775-***-****

www.linkedin.com/in/mercedes-medina-6b30866a

Versatile and result-driven professional with over a decade of experience in human resources management and services. Proven track record in talent acquisition, onboarding, employee relations, benefits administration, and compliance management. Skilled in creating and implementing effective HR policies, procedures, and training programs. Adept at managing entire employee lifecycle and fostering positive workplace environments. Proficient in streamlining processes to increase efficiency, managing large teams, and maintaining compliance with safety regulations. Demonstrated ability to collaborate with management and cross-functional teams to drive organizational success through strategic HR initiatives.

Areas of Expertise

● Human Resources Management

● HR Generalist Functions Management

● Process Improvement & Streamlining

● Training & Development

● Operations Management

● Team Management & Leadership

● Employee Relations & Engagement

● Cross-functional Collaboration

● Employee Lifecycle Management

● Benefits Administration

● Applicant Tracking Systems

● Regulatory Compliance Management

Professional Experience

HYVE Solutions, Carson City, Nevada

Human Resources Specialist

December 2024 — Present

Managing all aspects of the contingent employee life cycle, including interviewing, recruiting, onboarding, performance management, and employee relations. Conducting performance reviews, setting goals, and identifying training needs.

●Managing contingent employee tracking system and reporting data of new hires, termination, backfills, and agency performances.

●Mediating dispute, promoting positive work environment.

●Maintaining knowledge of employment laws, ensuring adherence to regulations regarding hiring, termination, agency policies.

●Responsible for contingent workers orientation.

Tesla Inc, Sparks, Nevada

Drug & Alcohol Program Analyst

September 2023 — December 2023

Implemented programs to ensure compliance with pipeline safety and non-DOT-regulations at Tesla, leading electric vehicle and clean energy company. Regularly communicated with Medical Review Officers to address drug and alcohol testing concerns and conducted appropriate reasonable suspicion testing.

●Streamlined non-DOT Drug & Alcohol Testing process, raising the completion rate from 27% & to 100%.

●Enhanced interdepartmental communication and transparency by efficiently responding to queries and issues.

●Developed and maintained accurate records to ensure adherence to safety and quality regulations.

Road Safe Traffic Systems, Reno, Nevada, United States

Onboarding Specialist

September 2022 — May 2023

Performed full cycle recruiting and onboarding process for a leading provider of traffic safety services. Ensured thorough screening, interviewing, and hiring for various roles. Managed background checks, DOT physicals, and DOT pre-employment drug tests. Coordinated new hire orientation, ensuring all required paperwork completed efficiently.

●Surpassed management’s target quota by achieving 190% increase in weekly onboarding recruitment.

●Streamlined hiring process, increasing efficiency, and reducing time-to-fill for open positions.

●Implemented comprehensive onboarding process, improving new hire readiness and integration.

●Maintained accurate and up-to-date quality, safety, and calibration records using Excel and ERP systems.

●Functioned as the bridge between employees and management, streamlining communication and processes.

●Enforced company policies and processes.

My Ride to Work, Reno, Nevada, United States

Manager-On-Duty

July 2021 —August 2022

Oversaw day-to-day operations, proactively addressing and resolving any issues that arose, and maintaining smooth workflow. Managed driver payroll, entering all relevant data into PayCom HRIS System for accurate and timely processing.

●Achieved 50% increase in customer satisfaction within 4-month time by efficiently managing customer complaints and resolving disputes on time.

●Supervised CDL drivers, ensuring adherence to scheduled routes, resulting in streamlined operations and improved efficiency.

●Enforced company policies and OSHA regulations, promoting a safe and complaint working environment.

Reno Sparks Cab Company

Human Resource Manager

May 2013 — June 2021

Led recruitment process, supervised teams of 150 to 200 drivers, and ensured adherence to all relevant transportation regulations. Show cased strong problem-solving skills and ability to manage risk through proactive guidance and issue escalation. Maintained up-to-date knowledge of local and federal laws within the transportation industry.

●Spearheaded full lifecycle of talent acquisition, including recruitment, interviewing, and onboarding, resulting in high -performing team.

●Oversaw payroll and benefits administration, maintaining accurate HR data in HRIS software for streamlined and error-free processes.

●Implemented streamlined performance management process, fostering consistency and accuracy in performance evaluations for both independent contractors and full-time employees throughout company.

●Ensured strict compliance with all transportation regulations mandated by government agencies, evaluating incidents, accidents, and client complaints for continuous improvement.

●Managed risk through consultative guidance and escalation of critical issues, maintaining current proficiency in local and federal laws related to transportation.

Education

On target to receiving Bachelor of Science in Human Resources Management in Q3 in 2025

Columbia Southern University

Licenses & Certifications

DePaul University

Professional in Human Resources Certification

Languages

Bilingual Fluent in English and Spanish

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