Customer Service Support or Accounting

*

JOSHUA TWUM AMPOFO NKETIA

SALES REP CUSTOMER SUPPORT ACCOUNTING

*********@*****.*** +233********* P. O. Box ML 99 Mallam-Accra, Accra PROFESSIONAL SUMMARY

Joshua is a graduate with a BSc. in Business Administration from the University of Ghana. He has experience in small-scale manufacturing and sales and customer service provision. Through internships, national service, and working with Madako, a family business, Joshua has demonstrated dedication and a strong work ethic in business and customer service through outbound and inbound calls as well as emails and chat. Joshua is pursuing a career in Accounting, sales and Customer Service. Joshua is actively seeking a challenging position in the field of accounting, sales and customer service, or any related field where he can utilize his education, skills, and experience to contribute to the success of the organization. WORK HISTORY

Jun 2023 – September 2024

Customer Support

Consultant/Business Reputation

Agent

Madako Enterprise - Accra

Assisted customers in solving issues with purchased items

Resolved discrepancies and assist dissasfied customers through outbound calls and emails.

Collected and processed payments.

Matched purchase orders with invoices and record necessary information.

Communicated with customers to identify and resolve outstanding payments.

Jan 2022 - Mar 2023

Data / Customer Service Officer

(Intern)

Talent Microfinance Services

Limited - Accra

Responded to customer queries and provided excellent customer service via calls and emails.

Registered customer information to maintain accurate records.

Promptly responded to inquiries and requests from prospective customers.

Check the completed work of mobile bankers for

accuracy.

Update and input data from source documents into a designated computer database, files, and forms.

Assist customers with deposits, withdrawals, and any other services they may require.

Analyzed customer history and financial reports to assess risk and creditworthiness.

Prompting customers with overdue payments to avoid penalties helped the branch rank among the top three in loan recovery.

2

Jul 2019 - Aug 2019

Customer Experience Admin

Intern

PricewaterhouseCoopers (PwC)

Resolving customer complaints of the dissolved via calls and email.

Update collection document with customers' details and balances accurately

Managed time effectively to meet deadlines.

Sought feedback actively and used it to improve

performance.

Jun 2017 - Aug 2017

Intern

Social Security and National

Insurance Trust (SSNIT) - Accra

Inspecting SSNIT's rented-out facilities to ensure compliance with the tenancy agreement.

Assisting customers with account statements and

addressing any complaints they may have.

Managing filing tasks and composing memos as needed.

Maintained orderly files with updated, easily accessible information for staff.

Addressed incoming requests for information, inquiries, and complaints.

SKILLS

Customer Service

Outbound & Inbound calls

Data Entry

Software Troubleshooting

Escalations

Teamwork and collaboration

Problem-solving strength

Familiar with CRMs such as Slack and

Zendesk

Interpersonal communication skills

EDUCATION

Sep 2016 - Jul 2020

Bachelor of Science: Business Administration (Accounting Option) The University of Ghana, Legon - Accra

Member of ACCA Club

HOBBIES AND INTEREST

Football

Basketball

Financial and Social Podcast

Gaming

3

REFERENCES

Mr. Kingsley Namka Nurokina

Senior Revenue Officer

Ghana Revenue Authority (Weija Taxpayers Centre)

+233-********* - *************@*****.***

Mr. Joshua Antonio

Legal Officer

Social Security and National Insurance Trust

+233-********* - *************@*****.***

Mr. Bright Appiah

Branch Operational Manager

Talent Microfinance Services

+233-********* - *****************@*****.***

Contact this candidate