Customer Service Quality Assurance
Resume:
Dwight Kirkham
Lawreceville GA 30045
*************@*****.***
Summary
Highly motivated sales professional with 30+ years of experience in providing expertise in strategic lead generation sales presentation effective liaising, enterprise sales strategy, creative marketing, and category supervision across diverse sectors. Quota-surpassing sa;es manager with a consistent record of converting sales prospects into loyal, satisfied clients and building a network of referral to increase sales.
Skills
Communication, Negotiation, Sales Strategy, Customer Service and Product Knowledge Expert, Microsoft Office, SalesForce, CRM, Coaching & Mentoring, Sales Presentation Planning, After Sales Support, Target Market Data Research, Quality Assurance & Compliance Experience
October 2019 - PRESENT
Celebrity Suites LLC, Atlanta - Manager
● Deliver coaching on upselling techniques to improve sales for products and services by 10%-15% YOY resulting in a 450k increase in annual revenue.
● Develop, and Hire a team of 20 hairstylists, nail specialists, makeup artists, and cosmetologists deliver training on client relations, provide coaching, mentorship to improve service and increase customer satisfaction scores by 20%.
● Oversee all aspects of daily operations, manage inventory valued at 200 k conduct scheduling, evaluate team performance, and drive process improvements.
January 2010 - March 2019
Fleetcor, Norcross - Sales Executive
● Call Center Inside
● Performing initial contact by email or phone to potential prospects
● Generate qualified leads through making 100+ calls per day to build and manage lead development pipeline across all markets
2
● Maintain Salesforce records by continuously logging prospecting activities, adding new contacts, and updating account information with useful account intelligence.
● Deliver consistent activity to achieve monthly and quarterly goals and objectives
● Scheduling, allocating workloads, training, counseling, establishing goals benchmarks, monitoring progress versus established goals. June 2000 - January 2010
Home Depot, Freeport New York - Manager
● Special projects for the store including building displays, and clinics on how to use power tools.
● Opening and Closing duties including safety walks stocking merchandise, cleaning and loading and unloading trucks.
● Helping customers locate material, answer relevant questions about products and planning customers projects.
● Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement
● Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives
Education
January 1999 - May 2002
Katherine Gibbs College, Melville, NY - BA Bachelor of Business Awards
Employee of the month 5 times in 3 years
Home Depot
Successfully negotiated 300+ new business deals in the fiscal years 2017-2018
Fleetcor
Training & Certifications
Sales Coach Master Class 02/2014
Leadership for Manager 04/2015
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