Power Bi Business Analyst

Aundra Marcel Cook

Huntersville, NC ***** 973-***-**** ****************@*****.*** LinkedIn

SUMMARY

Results-driven Business Analyst with expertise in data analysis, process improvement, and IT service management. Skilled in gathering and analyzing requirements, optimizing workflows, and delivering actionable insights using SQL, Power BI, and Excel. Adept at collaborating with stakeholders, documenting business needs, and leveraging Agile methodologies to enhance operational efficiency. Strong background in IT systems, reporting, and dashboard creation, with a passion for driving data-informed decision-making.

CORE COMPETENCIES

Business & Data Analysis Requirements Gathering Workflow Optimization

Stakeholder Communication Agile & Scrum Process Improvement

SQL Power BI ServiceNow Jira Reporting & Data Visualization

Documentation UAT Testing Change Management Project Coordination

PROFESSIONAL EXPERIENCE

Wells Fargo Business Analyst / Engineering Associate

08/2022 – 09/2024

Analyzed IT service requests and incidents using ServiceNow, identifying trends and proposing process improvements that enhanced efficiency by 20%.

Created interactive Power BI dashboards to visualize key performance metrics (CPU, MIPS, MSU consumption), enabling data-driven decision-making for senior leadership.

Gathered and documented business requirements for ITSM tool enhancements, collaborating with developers to ensure smooth implementation.

Conducted gap analysis and process mapping to optimize IT workflows, reducing project timelines by 30% through Agile methodologies.

Assisted in backlog refinement and sprint planning using Jira and Kanban, ensuring timely delivery of project milestones.

Developed job aids and process documentation, improving team productivity and knowledge retention.

Atrium Behavioral Health Security Officer

10/2020 – 09/2021

Ensured compliance with policies and procedures to maintain a safe environment for staff and patients.

Documented security incidents and observations, improving communication and response times.

North Carolina Department of Public Safety Probation Parole Officer II

06/2015 – 05/2020

Conducted risk assessments and developed intervention strategies to reduce recidivism rates.

Assisted clients with job applications and program eligibility, contributing to a 20% improvement in successful supervision completion.

Coordinated with law enforcement and social services to ensure client compliance with court-ordered programs.

EDUCATION & CERTIFICATIONS

Master’s in Information Systems (MIS)

Graduate Certificate in Cybersecurity

Certified Scrum Master (CSM) – Scrum Alliance (Exp. 01/2025)

Certified Scrum Product Owner (CSPO) – Scrum Alliance (Exp. 02/2025)

SQL Essential Training – LinkedIn

IBM Cybersecurity Analyst – Coursera

TECHNICAL SKILLS

Data Analysis & Visualization: Power BI, Excel, SQL

Project & Workflow Management: Jira, ServiceNow, Kanban

Reporting & Documentation: SharePoint, Word, Confluence

Contact this candidate