Front Desk It Support

Saxi Patel

Savannah, GA

+1-912-***-**** ************@*****.***

http://linkedin.com/in/saxi-patel-9069a2211

EDUCATION

United States International University-Africa Nairobi, Kenya Bachelors of Science in Applied Computer Technology Sept 2024 Certifications

Google IT Support (07/2020 - 08/2020)

Microsoft Azure (08/2022 - 08/2022)

Data Science with Python (07/2022 - 10/2022)

DevOps for Web Development (05/2023 - 05/2023)

Learn Everything about AI boot-camp (04/2023)

PROFESSIONAL EXPERIENCE

Craft Silicon Nairobi, Kenya

Networking Intern Sept 2023 -Nov 2023

Assisted in the configuration and maintenance of routers, switches, and firewalls, optimizing network infrastructure for seamless data transmission. Country Inn and Suites Savannah, GA

Front Desk Agent Mar 2024 - Current

Provide exceptional customer service by greeting guests, managing inquiries, and coordinating appointments with accuracy and efficiency, ensuring a positive experience.

Handle check-ins, check-outs, and billing processes while maintaining a clean and organized front desk area, contributing to smooth operations and guest satisfaction.

Schedule appointments, meetings, and reservations accurately using booking software, ensuring optimal utilization of available resources and timely coordination of activities. SKILLS

1. Operating Systems: Knowledge of operating system concepts (e.g., process management, memory management, file systems).

2. Problem-Solving Skills: Strong analytical skills for identifying and resolving complex technical issues.

3. Web Development Skills: Skills in HTML, CSS, and JavaScript for front-end development. 4. Continuous Learning: Commitment to staying updated with the latest technologies, trends, and best practices in the field of computer science. 5. Collaboration: Experience working in collaborative environments, including teamwork, knowledge sharing, and conflict resolution.

ADDITIONAL INFORMATION

- Completed a specialized training course on cyber-security, acquiring knowledge of ethical hacking techniques and network security protocols. (03/2023 - 05/2023).

- Enthusiastic participant in coding challenges on platforms such as LeetCode and HackerRank, consistently solving problems in algorithmic and data structures domains.

Foreign Languages: Gujarati, Hindi and Spanish.

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