It Support Los Angeles
Resume:
Hector Manuel Hernandez
**************@*****.***
Current Location: Glassell Park,CA 90065
Work Authorization: USC
Available to interview with prior notice
Fully vaccinated
Summary:
Well-rounded technical support specialist with 15 years of extensive experience in both PC/Windows and Apple/Mac and hardware and software setup, troubleshooting and repair.
Skilled problem-solver able to communicate at all levels of technical proficiency.
Result driven, detail-oriented and accomplished professional, with significant knowledge of information technology and project management skills.
Strong communicator who explains technical issues clearly, effectively and with great attention to detail, and who always remains calm in stressful situations
Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, trouble-shooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization.
Technical Skills:
Windows XP, 7, 8, 10.11
Apple Mac 10-10.14
IPhones, IPads, android, or tablets
All brands, Laptops and Desktop (Dell, Chromebooks, Mac book, HP, Lenovo)
Active Directory, Service Ticket System, SSCM
Windows Server 2008, and Mac 10.4
Office 2007, 2010,2016, 365, Cloud, Google docs
LAN, WAN, Switches, Hubs, Wi-Fi
Wireless airports, Modems, Printers
File maker Pro 8-11 (Database Program)
Network Security, TCPIP, Antivirus, VPN, Remote
Website Monitor, Marquee, Camera surveillance, phones
Bi-Lingual (English-Spanish)
Education:
GED- Los Angeles Unified School District, Los Angeles, CA
Integrated Digital Technologies, Glendale, CA
East Los Angeles College, Los Angeles, CA
Certifications:
Comp TIA Network, Security, Cisco Certified Network Associate, Windows 10, 2000, XP, Vista, 7 and Mac 10.1- 10.5, Microsoft Office 365, 2007, 2010, 2014, Windows Server 2003, 2008
Certificated Website Developer, Microsoft Word, Dell Windows 2008 Server and Mac Server 10.0, File maker Pro 8-11(2016)- East Los Angeles College, Los Angeles, CA
Professional experience:
Los Angeles Unified School District, Los Angeles, CA Sep 2003 – Dec 2019
Desktop Support Specialist/Coordinator
Provided IT support to users with Windows and Mac systems.
Instruct Basic Computer Skills and MS Office (English/Spanish).
Deploy & configure Windows images to new HP laptops
Administrate Network Activities and Selected Systems Components
Create and Maintain User Groups on the Local Network Server 2003, 2008
Install, Update, Test and Troubleshoot Hardware, and Commercial Over the Counter Software Problems
Install and move computer hardware, peripherals, and software when necessary due to office rearrangement or equipment reconfiguration and reimage or new image
Inspects and Diagnose Malfunctions, Such as Damage Disk Drives, and Replace Malfunctioning Parts
Coordinates Solutions for Student Information Systems and other Equipment Problems
Addresses Connectivity Problems to Make Sure Computers and Peripherals are Properly Connected to the Local Area Network
Diagnose Local Server and Local Network Communication Problems
Coordinate all Inventory Computers and Related Equipment
Coordinate Workshops for Staff Development (Both Teachers and Parents)
Administrator All Database and Keep It Up to Date on a Daily Basis
Administrate and Coordinate, Train and Supervise Student and staff Aides
Maintain Excellent Public Relations / Customer Service / Ticket Service on Website or Slip form
Administrate inventory for all equipment on campus
Install and configure software and hardware, including printers, network cards and so on
Develop protocols for the use of IT across departments and projects
Facilitate the interaction between end users and higher level support
Monitor system and network performance and organize maintenance activities (e.g. backups)
Organize troubleshooting, repairs and data restoration
Maintain licenses and upgrade schedules
Work together with other professionals to maintain standards and functionality
Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, trouble-shooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization
Cedars Sinia Hospital and Huntington Memorial Hospital, Los Angeles, CA Jan 2020 – Jan 2025 Jan 2020 – Jan 2025
Desktop Support Specialist Tier 1, 2, 3
1.clinical and business applications such as, but not limited to (PACS, Syngo, Medicalis, Welch Allyn, OBIX, Capsule, C Cerner, Epic, EMR, Nursecall, SPOK, IP Communicator, Call manager)
2.Microsoft Networking and Active Directory
3.Microsoft Windows operating systems, such as but not limited to (Windows 7, Windows 10, and above)
4.Health IT Microsoft Office products such has but not limted to (O365, Office 2016, Office 2019, Outlook, Exchange, and OWA
5. project plans, presentations, procedures, diagrams, and other technical documentation
6. HTTP, HTTPS, IPV4, POE, DNS, DHCP, WINS, and TCP/IP
7. work independently with minimal supervision as well as in a team environment
8. Ability to follow escalation procedure within IT Operations
9. Establish standards and procedures for best practices, enabling commitments to established SLA’s.
10. Ability to research and test new technologies and processes
11. Demonstrate ability to develop creative solutions to complex problems
12. Understanding of various Desktop Management Systems such as but not limited to anti-virus software, patch management, and software delivery
13. Ability to prioritize, organize, and execute work assignments
14. Ability to communicate the status of various systems to management and support personnel
15. Ability to skillfully react to a fluid and constantly changing work environment.
16. Ability to train, delegate and review the work of staff members.
17. Knowledge of desktop ticketing system (ServiceNow)
18. Strong technical abilities with excellent communication and interpersonal skills
19. Knowledge of cloud computing, such as but not limited to (Adobe, O365, Box, OneDrive)
20. Knowledge of standard desktop imaging such as but not limited to(MDT, ISO’s, Intune, and SCCM)
21. Knowledge of VPN remote software and RDP configuration
22. Knowledge of printing such as but not limited to Windows and Citrix based printing
23. Understand ITIL overview and tier structure support using a ticket tracking system
24. Ability to image, label, and post configure devices.
25. Knowledge of Apple operating systems such as but not limited to OSX and iOS operating systems and platforms
26. Knowledge of virtualization technologies such as but not limited to (Citrix XenApp, XenDesktop, VMWare, HP Device Manager)
27. Knowledge of IT Security applications such as but not limited to (Imprivata, Cisco AMP, FireEye, Aruba OnGuard, DUO, Bitlocker, Checkpoint Encryption,
and USB Allowlisting)
28. a valid drivers California license, have reliable transportation, and drive to UCLA sites as needed
29. able to lift to 30lbs or more
30. Ability to walk comfortably for a minimum of three hours a day
31. telecom technology and basic troubleshooting with telecom endpoints
32. Knowledge-Centered Service principles and best practices
Contact this candidate