Customer Service Data Entry

Education:

Devry University - Medical billing and coding certified - 2019

Middlesex County College Business Administration - Some College Coursework Completed 2005

PA Adult's School - High School or equivalent 2001

Qualifications

Experience in delivering high quality customer service and oofice administration in all work environments including bilingual environments. Profecient on building and keeping up-today all neccesary parts on an inventory. I am extremely organized, with great attention to detail, and follow through. I am flexible and willing to learn new things.

Proficient using all common computer applications including Microsoft Office. I have also worked with multiple data entry software systems such as Tandem, NetSuite, Astea, Macola, Stratus, Fishbowl Inventory, Zoho, Quickbooks and Act!.

Work Experience:

January 2023 to Present

Dartronics, Inc

Customer Service

Perth Amboy, New Jersey

●Customer service and office administration

●Manage incoming and outgoing shipments in the department thru Fed-Ex, UPS or Freight

●Process orders of parts over the phone and email on QuickBooks

●Sent emails and make calls for collections, reminding customers of past due invoices.

●Sent emails and work on leads for Sales department thru Act! System.

●Pick and pack orders.

●Invoice RMAs performed by the service department

November 2012 to December 2022

Lineage Logistics (Formerly Preferred Freezer Services)

Parts Department Coordinator

Perth Amboy, New Jersey

●Manage all incoming and outgoing shipments in the department.

●Process all orders of parts over the phone, email, and online from multiple vendors for stock inventory

●Supply the entire maintenance departments in our network with parts when requested, also help identify parts in schematics when needed

●Process all invoices for orders placed to my Dept. and billed to the corresponding facility for payment.

●Take physical inventory of all parts in my Dept. to make sure everything is up to date and inventory is submitted to the corporate office

●Use of Microsoft Excel to keep track of all items purchased and shipped from the Depot inventory

●Pick, pack, and ship all items via Fed-Ex and arrange for pickup

●Arrange pickups and delivery of large items via freight for all facilities

●Use Fishbowl Inventory system to input invoices after approved by accounting and bill the facilities for the parts send to them during the month.

October 2013 to February 2024

Mache Carpentry, LLC

Data Entry

Perth Amboy, New Jersey

●Business Administrator

●Preparation of Invoices thru the Zoho Invoice system

●Prepare estimates for new job sites

●Process payment receive from Contractors

●Schedule employees to the proper job site

●Make sure all COI and insurance information are up to date to provide to each contractor or to each job site

May 2012 to October 2012

Staffing Alternatives/ US Foods Services

Customer Service

Perth Amboy, New Jersey

●Contact customers to place their weekly food order for the restaurants.

●Assist customers if any items were missing from the original order to be delivered the next day; or the customer would be able to pick it up at the Will Call office.

●Print and process all orders at the Will call office, assign the orders to the warehouse workers to pick, and have the orders ready before customer arrival.

●Log all information on a spreadsheet for process payments when needed.

●Process samples orders for vendors and all paperwork related when new products were released

December 2011 to May 2012

ADS Logistics

Invoice Clerk

Edison, New Jersey

●Process all invoices for work performed as items needed to be repacked, tagged, separated

●Routing all packages after the work has been completed, creating bill of ladings in the system, and making sure all proper paperwork was ready.

●Oversee rush orders when needed to help out the warehouse with the repackaging, tagging of boxes, or separation of items.

February 2011 to October 2011

Onyx Enterprises (CarID.Com) - ecommerce

Customer Service/Sales Rep

Dayton, New Jersey

●Assist customers with installation of items, warranty issues, and to locate the right parts needed on the website

●Place orders for customers for aftermarket auto parts

October 2009 to June 2010

Enterix, Inc (A Quest Diagnostics Company)

Quality Control/ Customer Service

Edison, New Jersey

● Order processing for Quest Labs Insure Test of items needed to be sent to the labs

●Assist customers over the phone on how the test procedures need to be done and log all information on a spreadsheet.

●Quality Assurance Technician of completed orders, making sure that every item was packed properly, and no expired items were on the packages

●Process invoices for all orders placed

November 2006 to September 2009

Horizon Group USA

New Store Coordinator

Dayton, New Jersey

●Invoice Clerk for one of the major accounts (Walmart) processing credits for return items

●New Store Coordinator for all new Walmart stores, making sure that the first orders get fulfilled 100% completed and shipped in time before store’s opening and log all required information on a spreadsheet

●Direct contact with Walmart’s account coordinator to provide tracking of orders, and any requested information for any order that was missing from the projected list of new stores that was not yet received

●Assisting customers over the phone to locate products, replacing any missing items of the kits, or sending replacement due to damages or seasonal items

October 2004 to November 2006

Computer Generated Solutions

Cuatomer Service, Supervisor Assistant

Edison, New Jersey

●Senior Supervisor of the Camera Parts and Repair Department; assisting the supervisor with upset customers, scheduling days off and/or lunch breaks when other reps are not in the office to make certain the number of representatives were on the phone at the designated time

●Assist customers over the phone with questions regarding the repair of cameras, and process payments, and data entry

●Place all orders for camera parts per outside repair facilities; and help them locate parts in schematics

●Creating technical support tickets for the major accounts that utilize Fuji Mini-labs in stores when customers call in with equipment problems

●Technical Support for mini lab equipment located multiple stores, place all call backs, and help customers properly set up the initial machines. If the issue was major I would assign a technician to visit the store for a more complete evaluation

May 2003 to October 2004

Fuji Photo Film USA

Receiving Clerk

Edison, New Jersey

●Receiving of packages with cameras, log into the system by model and serial number

●Log consumers information into system and test the cameras to quote a repair cost to have it repaired under warranty

●QC cameras after repairs have been made to make sure everything is functioning properly before shipping the cameras to the customer

●Worked in the shipping department creating labels in the UPS or Fed-Ex system

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