Assistant Community Manager
Resume:
Mona Lopez-Madrid
**** ********* **., ******** *******, CO 80916
**********@*******.***
Professional Summary A mature, honest, dedicated professional, proficient with executive administrative support, bookkeeping, excellent record keeping skills, human resources, and customer service, values strict confidentiality, secures sensitive issues, nine years of leasing consultant responsibilities, conversational Spanish with residents and customers
RHP Staffing Company 06/2024 – 11/2024
Assistant Community Manager
Conversed in Spanish professionally and confidentially regarding residents’ account and with
potential residents regarding lot rentals, manufactured home requirements, policy and
procedures, clubhouse rentals, and community events
Assisted the community manager in entering data into the management software program
Assisted the community manager in completing guest records and entered lead information
“Leads” included but not limited to people interested in purchasing Bayshore Homes or
Bayshore Brokered Homes, when moving home into the community
Maintained all community office files according to company policy, including state and local
requirements, coordinated maintenance of office equipment, and ensured continuous customer
sales and service, A/R, posted payments to computerized accounting system
Maintained residents’ files in database and filed hard copies once checks were processed
Answered multi-line phones, documented telephone conversations, visits, and presentations,
maintained a book of personal data regarding potential residents
Worked in conjunction with the community manager in new and used home sales, presented
homes to potential residents, ensured residents’ privacy and property preservation
Complied with Federal, State, and Local regulatory requirements to protect the interest of the
company and to avoid discrimination against residents, vendors, and team members
Career Strategies, Inc., Temporary Agency/The Belcaro Senior Living 09/2021 – 06/2024
(part-time/seasonal, one of various temporary assignments throughout nine years)
Leasing Consultant
Professionally and confidentially conversed in Spanish to residents and potential residents
regarding accounts, potential rentals, community events, and policy and procedures
Maintained invoices, A/P, A/R, receipts, scanned checks and stored in a locked safe
Prepared deposits, maintained files and records, assisted with apartment surveys
Demonstrated a high degree of customer service, answered multi-line phones
Presented apartment models, recorded daily showings, tracked apartment availability
Cont’d
Mona Lopez-Madrid
Career Strategies, Inc., Temporary Agency/The Belcaro Senior Living
Leasing Consultant
Adhered to compliance requirements, scheduled move-in/move out processes
Promoted properties, prepared work orders, conveyed messages to maintenance staff
Greeted prospects and assisted with completion of applications
Retrieved personal data from website regarding renters’ concerns
Updated apartment availability, maintained work orders, and calendars
Educated tenants with move in procedures, maintained keys to apartments
Reviewed potential tenants’ financial transactions, produced rental reports
Harrison School District 2 07/2020 – 09/2021
Secretary/Bookkeeper
Professionally and confidentially conversed in Spanish with students and parents
Provided executive administrative support to the principal and department managers
Prepared materials and coordinated various meetings, produced minutes, edited documents
Produced correspondence, memos, newsletters, flyers, researched and analyzed data
Maintained principal’s calendar, scheduled appointments, updated principal with concerns
Served as a liaison, communicated, and interacted with students, families, and vendors
Ordered and served catered meals for meetings and events, solicitated photographers,
coordinated picture days, school registration, maintained vital records, answered phones
Assisted with setup and tear down of various social events, coordinated projects
Inventoried and maintained office supplies, copy machines, robocalls, scanned I.D.s
Prepared and compiled reports on staff attendance, building keys, and risk management
Reconciled p-card statements, tracked A/P, A/R, ordered check stock, ensured check stock was
secured in safe, opened and date stamped account payable mail, and principal’s mail
Printed and signed computer checks and processed vendor electronic payments
Accurately coded invoices to correct accounts and matched invoices to electronic purchased
orders, made copies to reconcile bank statements and posted information to Quick Books,
updated vendors’ information
Electronically attached and filed copies of vouchers and check requests to appropriate
organization and expense account, made and maintained new vendor file folders
Applied credit to correct accounts based on documentation and tracked data in system
Calculated and prepared billing statements for reimbursements, maintained spreadsheets
Accounted for cash flow, deposits, receipts, printed and signed computer checks, mailed out
Recruited potential employees, sequentially posted job openings, monitored job closures,
screened resumes and applications, assisted with candidate interviews, maintained personnel
files from onboarding to offboarding, questionnaires, and tracked references
Cont’d
Mona Lopez-Madrid
Harrison School District 2
Secretary/Bookkeeper
Tracked teachers’ performance reviews, assisted with teachers’ training, development
activities, and students’ profile
Assisted with revision of employee handbook regarding policies and procedures
Participated in receptionist duties, reference checks, and drug protocols
Assisted teacher substitutes with classroom, lesson plans, and tracked data for payroll
ISS (In School Suspension) monitored students’ behavior while in detention
Processed internal and external mail, answered multi-line phones, forwarded messages
Tracked teachers’ performance reviews, assisted with teachers’ training, development
activities, and students’ profile
Assisted with revision of employee handbook, upheld policies and procedures
Worked with frequent interruptions with pleasure and delivered great satisfaction
Assisted vendors via phone calls/emails regarding discrepancies and complaints
05/2018 ~ B.S ~ Colorado Christian University (Business)
Career Strategies, Inc., Temporary Agency/Shadow Mountain Apartments 07/2018 – 07/2020 (part-time/seasonal, one of various temporary assignments throughout nine years)
Leasing Consultant
Professionally and confidentially conversed in Spanish to residents and potential residents
regarding accounts, potential rentals, community events, and policy and procedures
Researched public records with Assessors Office, investigated resolved complaints
Prepared rental contracts for agents, title officers, bankers, and vendors, answered phones
Scheduled and conducted home showings, filed vital records and documents
Monitored MLS (Multiple Listing Service), photos, maintained customers’ data
Scheduled appointments, assisted with design of flyers, edited newsletters
Tracked A/P, A/R, processed checks, refunds, earnest payments, and invoices
Career Strategies Inc., Temporary Agency/The Vue at Spring Creek 05/2015 - 06/2018
(part-time/seasonal, one of various temporary assignments throughout nine years)
Leasing Consultant
Professionally and confidentially conversed in Spanish to residents and potential residents
regarding accounts, potential rentals, community events, and policy and procedures
Maintained client database, forms, correspondence, records, AP, A/R, and invoices
Screened rental applications, collected rental deposits and lease payments
Researched public records, monitored MLS (Multiple Listing Service)
Updated information in MLS, conducted apartment and home showings
Organized files, completed contracts, tracked mail, ordered supplies, answered phones
Generated sales reports, bank transactions, electronic paper filing system
Cont’d
Mona Lopez-Madrid
Career Strategies Inc., Temporary Agency/The Vue at Spring Creek
Leasing Consultant
Generated sales reports, bank transactions, electronic paper filing system, and reports
Assisted with payments toward property expenses, taxes, mortgages, insurance
premiums, maintenance costs, assisted with advertising vacant properties, maintained
keys to apartments, oversaw property’s financial status, occupancy and expired leases
Volunteer Experience Religious Education Instructor for 3-5 graders and 9-12 graders, Cinco de Mayo, Inc., Secretary, Scholarship Committee, Event Coordinator, 4 th Judicial El Paso County Departments of Domestic Violence, Office of Dispute Resolution, Probation Services, Pikes Peak Hospice, MANA de Colorado Springs
Software Microsoft Office, Excel, PowerPoint, Outlook, Quick Books, Entrata, Infinite Campus, ALIO, Applitrack, Neogov, Aquila, YARDI, I Love Leasing
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