Customer Service Career Change

SV

SKILLS

I’m a detail oriented, purpose driven team player with excellent organizational skills who genuinely enjoys helping other people.

SHANA R VONDRA

***** * **** ** *** 101

Arvada,CO 80004

***********@*****.***

EXPERIENCE

Delivery Driver * Part Time * Door Dash* 8/2023-current

Picking up customers orders from stores and restaurants and delivering to their location in a timely manner.

HAIRSTYLIST FULLTIME • GREATCLIPS • FROM 7/2014 - 1/3/2024

Shampoo, cut and style Men’s, Women’s and Children’s hair. Recommend products and demonstrate proper care and maintenance of their style. Specializes in A-line’s, bald fades and razor cuts.

Daily cleaning and sanitizing. Opening/closing salon. Monthly inventory.

HAIRSTYLIST FULLTIME • SMARTSTYLE •FROM 8/2010 - 12/2013

Shampoo, cut, color, perm and style Men’s, Women’s and Children’s hair. Facial waxing.

Recommend products and demonstrate proper care and maintenance of their style or color. Specializing in color services.

Daily cleaning and sanitizing. Opening/closing salon. Monthly inventory.

HAIRSTYLIST FULLTIME•FANTASTIC SAMS•FROM 7/2008 - 8/2010

Shampoo, cut, color, perm and style Men’s, Women’s and Children’s hair. Facial waxing.

Recommend products and demonstrate proper care and maintenance of their style or color.

Daily cleaning and sanitizing. Opening/closing salon.

CSR II FULLTIME • DISH NETWORK • FROM 1/2006 – 1/2007

Answering 50-100 inbound calls from customers regarding their dish network services. Assisted customers in troubleshooting, programming upgrades, equipment upgrades and repair and service cancellations.

LINE COOK FULLTIME • GOODTIMES • FROM 4/2003 – 10/2004

Prepared sandwiches, fries, and frozen custard. Order taking and cashiering. Daily cleaning and sanitizing. Food prep. Opening and closing cleaning and computer duties.

EDUCATION

COSMETOLOGY • 2006 • ARTISTIC BEAUTY SCHOOL

1450 hours of class and hands on training. Earned Cosmetologist license (Hair, skin and nails)

Cosmetologist license # 109310 expires 4/2022

HIGHSCHOOL • 2000 - 2004 • HORIZON HIGHSCHOOL

Graduated one year early with 3.2 GPA

VOLUNTEER EXPERIENCE OR LEADERSHIP

Volunteered at Elms Haven Nursing Home for the summer of 1998. Helped residents get around the facility, visited with them, ate lunch with them, read to them, helped with crafts and bingo.

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