Project Manager

Karen Canales PMP

Phone 805-***-**** ● Gilbert, AZ ● ************@*****.***

SUMMARY

Accomplished Project Manager with 7+ years of experience managing cross-functional projects, streamlining workflows, and delivering measurable results. Expertise in project coordination, stakeholder communication, vendor management, and training development. Skilled in utilizing Jira, Confluence, and SharePoint to drive operational excellence and ensure project alignment with organizational goals. TECHNICAL SKILLS

Project Tools: Jira, SharePoint, Monday.com, Smartsheet, Trello Vendor & Logistics: Vendor negotiations, resource allocation, procurement coordination Training & Collaboration: Process adoption, Agile methodologies, team workshops Compliance & SOPs: FCC standards, SOP management, regulatory adherence Data & Reporting: KPI tracking, performance analysis, risk mitigation EXPERIENCE

Sales and Logistics Coordinator Apr 2024 - Current Vice One Logistics Miami, FL

● Generated accurate transportation quotes for vehicle shipments, tailoring solutions to customer needs based on mileage and vehicle specifications.

● Secured competitive vendor rates through relationship building, improving service quality and reducing transportation costs.

● Coordinated vendor selection and scheduling, ensuring timely delivery and alignment with customer budgets.

● Maintained billing accuracy, managing invoicing and financial transactions seamlessly. Technical Project Manager Aug 2021 - Dec 2023

NGA 911 Beverly Hills, CA

● Directed E911/ESInet implementations across 200+ sites, managing critical path schedules, resource allocation, and risk mitigation.

● Facilitated agendas, scheduled meetings, and presented weekly progress reports to stakeholders using Smart Sheet dashboards.

● Utilized Jira to track project milestones, manage dependencies, and ensure timely resolution of tasks and risks.

● Managed vendor relationships and coordinated equipment procurement, ensuring on-time delivery and compliance with FCC regulations.

● Updated SOPs for site surveys, installations, and network migrations, standardizing processes and improving operational efficiency.

Marketing Project Manager June 2020 - June 2021

Stampin’ Up! Riverton, UT

● Transitioned workflows to Monday.com, creating custom templates and automations that reduced inefficiencies.

● Coordinated cross-functional team meetings, aligning marketing, design, and product teams on deliverables and milestones.

● Scheduled and facilitated stakeholder meetings to track workflow adoption, presenting progress metrics to leadership.

● Managed vendor relationships with Monday.com to address technical challenges and implement tailored solutions.

● Delivered comprehensive training sessions, achieving a 95% adoption rate for new tools and workflows. Project Manager, Sales Operations Aug 2017 - Aug 2019 Vivint Smart Home Provo, UT

● Conducted training sessions for 20+ sales representatives on newly developed iOS sales applications, increasing productivity by 28%.

● Monitored KPIs for app adoption rates and operational efficiency, presenting findings to senior leadership.

● Coordinated beta testing and Agile sprint planning, ensuring on-time delivery of app features aligned with sales goals.

● Used SharePoint for document management and as an information hub, streamlining collaboration across teams.

Project Manager, App & Website Development Oct 2016 - July 2017 Sound Concepts American Fork, UT

● Directed the creation of 10+ customized websites and mobile apps, ensuring alignment with client requirements and deadlines.

● Partnered with creative and technical teams to deliver seamless integrations and enhance user experiences.

● Conducted client training on new platforms, achieving a 90% adoption rate of deployed solutions.

● Used Trello to manage tasks and dependencies, mitigating risks and ensuring project milestones were met. CERTIFICATION

Project Management Institute Project Management Professional (PMP) 2019 Credential ID 2641267

EDUCATION

Utah Valley University Bachelor of Science in Behavioral Science 2015

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